Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
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Is Vital Records Gov legit?
Vital Records Gov (vitalrecordsgov.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 49% give 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-04.
The turn around time wasn't that long before I received my birth certificate and the instructions were easy to follow i had no questions. Thank you Vital Records
Reply from Vital Records Gov2022-08-05
Hi Teresa! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
We order on line paid way over $100 thinking the birth certificate was coming only to get a letter asking for more money and others items needed still don't have it just not easy and cost to much to get it when if was in town it is only $10 local.
Reply from Vital Records Gov2022-07-12
Hi Derek! We appreciate the time you have taken to leave us your feedback. We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I paid for my records to be sent by mail. The 89.00 cost was to cover the postage to send to the state to get my records. After paying that and the 34.00 fee to get the record the postage paid envelope included in your 89.00 cost was returned to me stating postage was due!!! So needless to say I haven’t gotten my records. I think I am due some kind of refund or your company should have sent the proper postage paid envelope. I really don’t know what to do now and it is very frustrating!!!!
Reply from Vital Records Gov2022-07-11
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
Please contact us at [email protected] or reach out to us at 1- 844-218-4825 to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
Obtained requested documents quickly and efficiently
Reply from Vital Records Gov2022-08-05
Hi David! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
The worst experience. I paid the $89.00 and then received a letter wanting more money so I gave up. So I never received the birth certificate and you kept the money I did pay. Never use this service. If I could do less than one star I would.
Reply from Vital Records Gov2022-07-11
Hi! The process required by the Health Department to obtain a certificate requires state fee.
This processes are internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Needed a birth certificate to get a drivers license. Ordered it from you then found out I could get one for much less money from the state. Very disappointed.
Reply from Vital Records Gov2022-07-11
Hi Karyl!
We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Haven’t received my document yet so will reserve judgement til then.
Reply from Vital Records Gov2022-08-05
Hi Walterene! Thank you for your positive rating. Rest assured that we will keep improving our services in the future to maximize customer satisfaction.
Hi Tunnell! Thank you for taking the time to review your experience with us. We are so glad to hear that our service delivered a positive experience on getting your certificate. I will pass on your compliments to our team. You inspire us to do our best every day. You are the real MVP!
I contacted the help desk after discovering that there were typos with the application that was shipped to my home (i.e., middle name typo and missing last name). The customer service representative took the time to make the corrections and emailed the updated application. She was very courteous and went the extra mile to ensure all information on the application was correct. At the end of our conversation, I could tell by the tone of her voice that she was smiling.. thank you for such great customer service!
Reply from Vital Records Gov2022-08-05
Hi Diane! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
When I submitted my request for my father‘s death certificate from the state of North Carolina I was told via the website it would take 6 to 8 weeks. It is now July 10 and when I called vital records yesterday I was told they’re running 13 to 18 weeks out. This is ridiculous your service does absolutely nothing to expedite or assist people who need these documents.
Reply from Vital Records Gov2022-07-11
Hi Martin! Hi ! If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
So easy to use and very quick. Really saved me a hassle.
Reply from Vital Records Gov2022-08-05
Hi Cheryl! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Concise, complete, convenient!
All I did was place the information that was listed, in the envelope, and mail it. Thank you for making this a hassle free experience.
Reply from Vital Records Gov2022-08-05
Hi Cynthia! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Hello Lance! We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service your application will have to be mail to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I sent off to get my husband’s birth certificate from you. After 90$+ only to follow your directions and sent a check that found out you don’t accept ended up going to our local office and paid another 20$ and received it 2 days later no thanks to your business and I’m out the money I sent to you for nothing to show for it
Reply from Vital Records Gov2022-07-12
Hello Liz. We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service your application will have to be mail to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
The worst yet to date. They didn’t answer any of my questions. In fact they sent me information I already had. Completely clueless. It was like a generated message sent to everyone.
Reply from Vital Records Gov2022-07-12
Hello, Fran.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Thank you.
Hi David! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. You inspire us to do our best every day. You are amazeballs!
Hi Boramy! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-line. It requires paperwork delivered to your home. I could not track the progress of my request on-line, only the delivery. I was surprised to learn that my father's name was different than I knew. I wish I could talk to someone about it but I guess one can submit a revision which I don't understand. It takes a few weeks to get the product but in a reasonable amount of time.
Reply from Vital Records Gov2022-08-04
Hi David! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize.
Why can’t it be 100% online?
I had to dig out my printer and reconnect it for a pic of my drivers license, and find my checkbook that I hardly ever use these days for payment. It did provide me an opportunity to teach my 17 year old how to write a check, so maybe it’s not all that bad?
California made me notarize a birth certificate request document then kicked it back for having the year “YYYY” vs “YY”, so you got them beat by 3 stars.
Reply from Vital Records Gov2022-07-18
Hello, Mike.
Thank you for your review. We really appreciate you bringing this to our attention. Your feedback helps us do better.
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