Vivint

False Promises

Check the notes on my account

Good, kind, professional person

Great experience

Excellent Service

Hard to cancel

Misleading pricing.

Everyone was professional

The guys were super nice and very…

The guys were super nice and very friendly.

Just not satisfied with the services…

Just not satisfied with the services and everything else.

Technician was amazing.

Very good equipment and staff.

The technician that came out was very… knowledgeable

The technician that came out was very knowledgeable and explain how everything works. He also explain to the family how to download the app and work the app from their phones and he did not rush us.

Our system almost never works

Our camera/doorbell never works, even after doing all of the trouble shooting with a customer service agent. We have had to have our door bell replaced three times In two years. Why am I paying for a system that doesn’t work? luckily we opted for the protection plan of some sort so we don’t have to pay $100 every time they come out to fix our system. I think My Q and Ring are much better options for price, equipment and customer service.

Buyer Beware

Buyer Beware – My Experience with Vivint My experience with Vivint has been extremely disappointing. I entered into this agreement only because the sales representative made specific promises during the in-home sales presentation that were material to my decision. I was told I would receive a one-month trial period, that the representative would return before any charges were made to ensure I was satisfied, and that if I was not satisfied, the equipment would be removed without locking me into a long-term contract. Those promises were never honored. When the sales representative failed to return as promised, I waited because I relied on those representations. I contacted Vivint on July 14, 2026, and I have call logs confirming my contact with the company. I also have text messages in which the sales representative acknowledged that he failed to return as promised. Despite this evidence, Vivint's Resolution Department has refused to address the material misrepresentations that induced me to sign the agreement. Instead, it continues to rely solely on its standard cancellation policy while demanding that I pay $975.85 to terminate a contract that I dispute is legally enforceable. What makes this even more troubling is that Vivint has previously faced government enforcement actions involving its sales practices. Rather than demonstrating that those issues have been corrected, my experience suggests that the same concerns continue to affect customers. A company that has already been the subject of significant regulatory scrutiny should be ensuring that its sales representatives' promises are honored, not ignored. If you are considering doing business with Vivint, insist that every promise made by a salesperson is included in writing before signing anything. If you believe you were induced into an agreement through false or misleading representations, document everything, preserve your text messages and call records, and consider filing complaints with your state's Attorney General's Consumer Protection Office, the Federal Trade Commission, the Better Business Bureau, and any other appropriate consumer protection agency. You should also consider consulting an attorney regarding your legal rights. I hope Vivint's executive leadership sees this review. I am making one final request for Vivint to immediately cancel my agreement, waive all fees, remove the equipment at no cost, and resolve this matter without forcing unnecessary litigation. Continuing to enforce an agreement that I contend was procured through material misrepresentations will only increase the legal and reputational consequences for the company.

Total RIP-OFF

They make it impossible to cancel service. Their customer service is some sweatshop in The Philippines or Bangladesh. They are scammers and you will get ripped off if you go with them. Avoid this company like the plague!

Installation process was very…

Installation process was very satisfactory to meet my needs. The sales person and installation team were great!

So far

So far, my experience with Vivint has been good. The installation process went smoothly, and the system has been easy to use. The cameras and app have worked well, and I like the features and overall convenience. I’ve only had the system for a couple of days, so it’s still early to give a full review. The only downside so far is that it’s a little pricey, but overall I’m satisfied with my experience and look forward to seeing how it performs over time.

Very nice and sweet

The service was awesome and the…

The service was awesome and the gentleman who helped us was really great.

I love my new system it works great and…

I love my new system it works great and I can see clearly

I was told that there wouldn't be any…

I was told that there wouldn't be any payments for 6 months . It's already showing a payment for the 27th of this month. Don't mind paying for what I get but 2200 is to much with such little product.