Vivint (vivint.com) has a 3.7 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 25% give 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
My equipment was not install properly, I also have damage to my home . That needs repaired
Hi Shauntez, thank you for bringing this to our attention. We'd like to learn more about what happened. Please reach out to us at [email protected].
Salesperson and installers were very professional and friendly AND it got installed that very day
We're so pleased to hear that our team was professional and friendly, and that your installation was completed so quickly! Thank you for sharing your positive experience.
The sales team Zach was amazing. The instillation tech Zach went above and beyond trouble shooting issues I had with the views. He made sure everything was perfect and the way I wanted it.
We're so happy to hear that our team provided such a positive experience! It's wonderful to know that everything was made perfect for you.
I have called about 5 times about my sensors,still haven't had anybody to come and fix them,system is outdated also
We're sorry to hear you've had trouble with your system. Please email us at [email protected] so we can investigate further.
Bryan was very thorough and explained everything perfectly.
We're so glad to hear that everything was explained clearly and thoroughly for you. Thank you for sharing your positive experience!
Must be nice is what's great staff was awesome he did an awesome job I will consider anybody else to get this program also
Thank you for your wonderful 5-star review! We are so glad to hear that our staff provided such an awesome experience. We truly appreciate your recommendation.
Professional people that work fast and get the job done thanks to you all.
We're so happy to hear that our team was professional and efficient in getting the job done for you. Thank you for sharing your positive feedback!
There is small print they do not point out. Like the locked in contract. My system had problems from a month in. Always showed low batteries but difficult to get a technician and when they came I was charged. Cancelling is no easy task. Save yourself, do not use Vivint.
We're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
The whole installation process went smoothly and the techs were very helpful.
We're so happy to hear that your installation was smooth and that our technicians were helpful. Thank you for sharing your positive experience!
Willing to work with you the best they can i give 10 stars if I could
We are so happy to hear this! We always strive to work with our customers. Thank you for your kind words.
Thank you for easy communication and perfect service.
We're so glad to hear that you had such a positive experience with our service and communication. Thank you for your kind words!
We are so glad to hear you are enjoying our services! We appreciate you taking the time to share your positive experience with us.
Can never update the temperature on the app. Always fail.
That's not the experience we want you to have. Please reach out to [email protected] so we can take a closer look.
Opened a hole two feet wide in our textured ceiling. Had no reason to go in that location.
Hi William, we're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
The quality of the cameras are great, we really like them. The smart door lock was junk and didn’t work and / or lock our front door. The smoke detector ran out of batteries and went off one day after having it, so we disconnected it since we already have one in our house (we told the sales rep we didn’t want it in the first place but he insisted). The control panel for the entire security system started going off because the smoke detector and the door lock was disconnected. Thankfully my husband figured out how to remove the devices from the control panel errors so it would stop going off. Lastly our sales rep some 23 year old went off on us when we told him we are considering canceling (mind you we are still in our trial period of 14 days). Also the techs that came to the house to set the system up just did it. They didn’t walk us through the process, drilled holes into our expensive wood doors for the sensors and didn’t ask where to plug things in just did it where it was most convenient. Now I have a million things plugged into my bedside for these cameras. Needless to say we aren’t happy with the treatment Vivint has provided in their services.
We're sorry to hear you've had trouble with your system. Please email us at [email protected] so we can investigate further.
Great technician. He explained the system to me an helped install the app on my phone while I was in a different State.
We're so glad to hear about your positive experience with our technician! It's wonderful that they were able to clearly explain the system and assist you with the app installation, even from a distance. We appreciate you sharing your feedback.
Absolutely horrible!! Don’t trust them!! It’s a scam
That's not the experience we want you to have, Nicole. Please reach out to [email protected] so we can take a closer look.
August 4, 2026, two cameras went offline. I rebooted the panel and restarted rooter. Support could not help and I asked the same questions as AI. I can not get to two cameras in my attic. One camera I can not get to because I would have hard time getting over the high ceiling in living room. Why can they not reboot my cameras from their location? It was a big waste of time chatting with support.
Hi India, we're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
Everyone from sales to installation were kind professional and knowledgeable!
We are so happy to hear that your experience, from sales to installation, was so positive. Thank you for sharing your kind words!
Great service
We love hearing success stories like this. Thanks for choosing Vivint and for sharing your feedback.
276 reviews matching