Vivint (vivint.com) has a 3.7 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 25% give 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
The tech was friendly and took time to explain the use of the system.
We're so glad to hear that our technician provided such a positive and informative experience. Thank you for taking the time to share your 5-star review!
Everything is amazing footage and recording alterts etc
This makes our day! Thank you for your review and for trusting Vivint to help protect your home.
The tech was great! He was nice to both me and my friend, plus the install was quick and easy!
We're so happy to hear that your installation was quick and easy, and that you had such a positive experience with our technician! Thank you for sharing your feedback.
The Worst Security System Service Ever. I would give them Zero if it would allow me to. STAY AWAY FROM THEM AT ALL COSTS. Hidden Fees and they lied about moving our system to a new house for free. The Cancellation Process Was extremely difficult. Do Not Recommend!!
That's not the experience we want you to have, Mackenzie. Please reach out to [email protected] so we can take a closer look.
Great overall. Great product and great service
We're so glad to hear you had such a positive experience with both our product and our service. Thank you for your wonderful feedback!
I do not recommend Vivint. The system is extremely slow, and when I try to look up a video recording it takes forever to load or download. For what you pay, it’s not worth it at all. I’ve had this system for years and it’s been one problem after another. When it was sold to me, they made it sound like it was the best option out there, but I honestly regret getting it. I’ve paid thousands of dollars for this security camera system and in my experience it has not delivered. What really frustrates me is that I’ve bought other cameras for different areas of my property that cost a few hundred dollars, and those cheaper cameras work much better than Vivint—faster, more reliable, and less hassle. Based on my experience, Vivint is overpriced and not worth the money. I recommend staying away.
We understand how frustrating it can be when system performance and overall value don't align with what you're looking for. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
Installer was great!
Thank you for the 4-star rating! We appreciate you leaving us a review.
Pulled my credit without my permission, I paid in full upfront for my units. Not happy about that at all!! Also STILL WAITING on my tablet base that was promised the day after installation. It’s been over two weeks and then I get a basic non informative response when I ask about it.
We understand how concerning it can be when there are questions regarding account setup, financing, and follow-up on promised equipment. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
The professionalism, information and explanation of the system and how it works was very appreciated. Felix and Falaz (?) were great to work with!
This makes our day! Thank you for your review and for trusting Vivint to help protect your home.
Doorbell camera is horrible...Inferior to Ring, many false alarms even on low sensitivity settings, chime does not work. Thermostat is complete junk. Failed completely, unable to control temperature on App or manualy! Scheduled technician appointment for 8am to 12pm, nobody showed up.
We appreciate your feedback. We'd welcome the opportunity to discuss your concerns directly. Please contact us at [email protected].
I want a copy of my contract! An directions on how to use or program this system1
We understand how important it is to have access to your account documents and clear instructions on how to use your equipment. Please email us at [email protected] with your account information so we can take a closer look and assist further.
Better service
Thank you for the 4-star rating! We appreciate you leaving us a review.
The Vivint hub panel got disconnected from Vivint everyday. Install technician does not have good knowledge of how things work. Blamed it on a bad panel when in fact, not having internet/wifi service was the problem. When called in to technical support, got told same thing, "missing wifi service only affect the camera's live view and not the service". After I had AT&T installed internet, connect Vivint hub panel to the wifi .... no more problems, no more disconnection hapenning.
We appreciate you taking the time to share your concerns regarding your installation and support experience. We'd welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
Trying to cancel I'm getting the run around
We understand how important clear communication and efficient support are when making changes to your account. We'd welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
They give you clear instructions on the steps to cancel, you call and throw you in circles until you throw threats. Customer service is ridiculous, glad I canceled within the buyers remorse period.
We understand how frustrating it can be when you're seeking to make changes to your account and encounter difficulties along the way. We appreciate you taking the time to share your perspective and would welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
The equipment constantly drops connection to the internet, leaving the system inoperative. I've been on numerous calls with their tech support to solve the problem and it keeps happening. They've been able to get it up and running again, but the value of a security system is largely found in its reliability. If I am expecting the system to shed its internet connection at any moment, it is not providing any actual security. It was so bad at one point that I called Vivint and asked them to cancel my contract, which the sales rep told me that I could do at any time. What he failed to mention is that the equipment is financed through a third party and that I would be on the hook for the full price of all of it immediately if I canceled. I had a new debit card issued last month and my payment did not go through when it was drafted on the 1st. I received an email from Bread informing me of this, so I opened the app and updated my payment method, thinking this would correct the late payment problem. Since Bread is the third party, they did not receive this updated information and consequently did not receive their payment on time, so I was hit with a late fee. Vivint is an unreliable company, and they hire dishonest sales people. Don't give them your money.
We're sorry to hear about your experience and understand how frustrating it can be when equipment reliability, billing, and account concerns do not meet expectations. We appreciate you taking the time to share your perspective and would welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
Good experience with the sales guy and installation guys as well.
We're so happy to hear that you had such a positive experience with our sales representative and installation technicians. Thank you for sharing your satisfaction!
Process was easy and fast set up love our Vivint security system!
We're so happy to hear that your setup process was easy and fast! It's wonderful to know you love your security system.
The salesperson was very nice. The installation was a bit bumpy, but it eventually worked out. They were very responsive.
We're so glad our salesperson was helpful and that the installation was resolved. We appreciate you highlighting our responsiveness!
The cameras do not pick up in the area we need. And yes they have been reposition, but still no luck.
We understand how frustrating it can be when your system isn't providing the coverage you expect. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
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