Vivint (vivint.com) has a 3.7 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 25% give 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
Both Mario and Alex were very professional and very personable! Great experience!! Thanks! Lynn
We're so happy to hear you had such a great experience with our team! We truly appreciate your kind words.
Fast set up , very nice customer service , service runs just right
We're so glad to hear that your setup was quick and that you experienced excellent customer service! It's wonderful to know everything is running smoothly for you.
Thank you for taking the time to leave a review. We value your input and are always looking for ways to improve. Please email us at [email protected] if you'd like to discuss your experience further.
Everything works good but my hub pro 2 screen still has not updated
Hi Ellijah, we're thrilled to hear you're loving your system! Thanks for sharing your experience with us. Please email us at [email protected] if you need assistance with your Smart Hub Pro 2!
Kyle was prompt for our appointment and thoroughly explained the process and was able to quickly install the equipment without a hitch
Hi Jacob, thanks for the 5-star review! We're so glad you're enjoying your Vivint experience.
We love to hear when things are running smoothly. Thanks for the great feedback.
Installing
We're so happy to hear that everything's working great for you! Thanks for the review.
I love how it catches everybody around my house
This makes our day! Thank you for your review and for trusting Vivint to help protect your home.
The technicians showed up on time and were friendly and professional. Technology is top notch. Salesperson explained the information clearly and made me feel feel comfortable with the purchase.
This makes our day! Thank you for your review and for trusting Vivint to help protect your home.
My system still have a sensor problem on my back door? It’s now fixed thanks to a wonderful agent name Laila Mae she’s the best 🙂.
We're sorry to hear you've had trouble with your system. Please email us at [email protected] so we can investigate further.
We are so glad our customer service team provided a wonderful experience. We appreciate your kind words!
We completely agree that feeling secure is incredibly important. Thanks for the review!
Avoid at all cost. They will hold you hostage when you try to cancel.
Hi John, we're sorry to hear about your experience. We appreciate you bringing this to our attention. Please email us at [email protected] with any additional details so we can look into this further.
We love hearing success stories like this. Thanks for choosing Vivint and for sharing your feedback.
Professional work even though they came two times different guys
We're glad to hear our work was professional. We appreciate your feedback!
DO NOT SUBSCRIBE!!! WORST CUSTOMER SERVICE EVER! We recently moved from the house and left the vivint system, but the next owners decided not to subscribe. I have called Vivint 6 times and received confirmation that my contract would not be renewed and I have been charged 3 times since then, called back twice and they say there is no record of my cancellation requests. Now reported it as fraud to Chase.
We appreciate you taking the time to share your concerns regarding the cancellation process and continued charges. We'd welcome the opportunity to review your experience further. Please email us at [email protected] with your account information so we can take a closer look.
We had a problem with our driveway camera, well it wasn't the camera, seems our 180lbs great Dane George did a burm shot on our sectional sofa and in doing so he unplugged the power plug. So we are exstatic with our system.
We're so glad to hear your system is working well and that the mystery of the unplugged camera was solved! It sounds like George is quite the character. We appreciate you sharing your positive experience with us.
The sales pitch of it being hard wired and was explained hard wired, meaning what it should be which is hard wired in not plugs through the whole house. The installer messed up my trim with a screw and pulled the trim away from my shiplap that I have to now fix as well. Not professionally installed at all, no wire was hidden inside just on the wall, the home base system was placed 6’2 on my wall as I’m only 5’9 and my fiancé is 5’0 just not a good experience at all
We understand how frustrating it can be when installation results differ from what you anticipated, and concerns arise regarding equipment placement and workmanship. We appreciate you taking the time to share your experience and would welcome the opportunity to review your concerns further. Please email us at [email protected] with your account information so we can take a closer look.
We're so glad to hear that your experience with our tech agent was fantastic! It's wonderful to know that everything went well.
Andrew did a fantastic job explaining everything and getting me setup with exactly what I needed. Jack was an incredible installer and did a way better job than the adt tech that installed my previous system.
We're so happy to hear that our team provided such a positive experience! We appreciate your kind words about the explanation and the installation.
276 reviews matching