Vivint (vivint.com) has a 3.7 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 25% give 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
What people say
K
Kaye Williams · 2 reviews · Experienced 2026-08-05 ·
★★★★★
I am extremely disappointed with my…
I am extremely disappointed with my experience with Vivint Home Security\.
I was under contract with Vivint for five years\. During that time, my doorbell camera and smart door lock did not work for approximately two years\. Every time I contacted customer service to request a technician or replacement equipment, I was told I would have to pay additional fees—even though my equipment had already been paid off\.
On August 5, 2026, I called Vivint because I noticed they had been withdrawing different amounts from my account each month\. Since my contract had expired, I also informed them that I no longer wanted their services\. I spent over two hours on the phone being transferred from one department to another\.
Eventually, I spoke with a representative who assured me that Vivint would replace my doorbell camera and door lock with the 2026 models at no cost and that the technician service fee would also be waived\. Based on that agreement, an appointment was scheduled for the morning of August 6, 2026\.
When the technician arrived, he brought the exact same equipment I already had instead of the upgraded models that had been promised\. To make matters worse, he also informed me that I would be charged for the visit\. I explained that this was not what had been agreed upon, so I called Vivint again—only to spend more time being transferred between departments and repeating the same story over and over\.
Vivint completely failed to honor the agreement they made with me\. After being a loyal customer for five years, I expected much better customer service, honest communication, and accountability\. Instead, I was left with broken equipment for years, inconsistent monthly billing, broken promises, and hours of wasted time\.
Based on my experience, I cannot recommend Vivint\. Customers deserve reliable equipment, transparent billing, and a company that stands behind the commitments it makes\.
As a result of this experience, I am consulting with an attorney to better understand my legal rights and options regarding this matter\.
We're so happy to hear that our team members were both friendly and professional during their visit. Thank you for sharing your positive feedback!
J
Jake Estep · 1 review · Experienced 2026-08-06 ·
★★★★★
Please Read before buying... Worst Service EVER
Writing this because we hope no one else has to suffer through the Vivint SCAM. First of all.... the quality and reliability of the cameras are worse than when we had Ring, which is a fraction of the cost. Constantly the video play back is poor quality and freezing. We had our internet speeds increased per Vivint's request to the maximum speed (highest price). After this didn't work, they recommended we turned down the quality level of the recordings. This means the recordings are not up to par with what they promote. Our home with this system was only 1,600 sq ft. Not large enough to cause connection issues.
Moving on we had multiple other issues over the past 3 years including the hub freezing while we were in the home and the system was armed. This resulted in us being late to work as we could not leave until they resolved it without setting off the extremely loud alarm.
Their customer service is ok at best. Definitely all over seas call centers with people that are very hard to understand. Usually had to be transferred 4 or 5 times before being connected with the right person for the issue.
They replaced a camera "under warranty" that was down for over a month while they tried everything but replacing it. Then after the replacement occurred, we were charged an "equipment fee" on our next bill for the cost of the camera that was under 100% coverage warranty...
To top it all off, we are currently moving and the next buyers requested we leave the security system. Upon calling Vivint, they say we owe a "large equipment fee" of $366 to finish paying off equipment that has already been paid for. Apparently if the equipment cost is too large for their interest free loan option, they roll the remaining balance over into your monthly payment with ZERO documentation stating this. We paid off the equipment after 6 months ($5,108) .... 2-1/2 years later we were told we still owe on the equipment for a loan through Vivint we never agreed too.
Also, they are saying we signed a 60month contract as well for the service, which will require another charge to break the contract early.
Again, none of this was ever explained to us by the salesperson. To summarize our experience, Vivint is a shady security company that provides low-quality service at a premium price. We were going to still give them a shot at our next home even after all the equipment issues. Now we will never use their service again. And will strongly recommend that all of our friends and family avoid them at all costs.
Closing note, after multiple phone calls Vivint still refuses to accept responsibility for their poor communication and lack of information regarding what they are actually selling.
Reply from Vivint2026-08-06
We're sorry to hear about your experience. While we're glad the installation process met your expectations, we understand your frustration with the system performance, equipment concerns, billing questions, and the challenges you've encountered when seeking support. We also recognize how concerning it is when there is confusion regarding equipment costs, contract terms, and account expectations. We appreciate you taking the time to share this detailed feedback and would like the opportunity to review your concerns further. Please email your account information to [email protected] so our team can look into this with you.
My doorbell doesn’t work and we cannot fix it. Needs to be fixed.
Reply from Vivint2026-08-06
We'd like the opportunity to review your concerns and help address the problem. Please email your account information to [email protected] so our team can look into this further.
To Whom It May Concern,
I am writing to file a formal complaint regarding my experience with Vivint. I am extremely disappointed with the handling of my account and the lack of resolution despite my attempts to address this matter through your customer service department.
The issues I have experienced have caused unnecessary stress, inconvenience, and frustration. As a customer, I expected transparent communication, fair business practices, and timely assistance. Unfortunately, my experience has not met those expectations.
I respectfully request that Vivint conduct a thorough review of my account and provide a prompt resolution. Specifically, I am requesting:
A complete investigation into my concerns.
A written explanation regarding the actions taken on my account.
Appropriate corrective action, including any applicable credits, refunds, or cancellation if warranted.
Confirmation that this matter has been resolved.
I hope Vivint values its customers and will work in good faith to resolve this issue quickly. If this matter cannot be resolved directly, I am prepared to pursue assistance through the appropriate consumer protection agencies, including the Better Business Bureau and my state's Attorney General's Consumer Protection Division.
I appreciate your prompt attention to this matter and look forward to your response within 10 business days.
Erica Butts
1286 Winter Place
Anniston, Al. 36207
772-708-6279
the installation guys installed security system and the THERMOSTAT as well. Messed up thermostat
the installation guys replaced my thermostat and the fuse blew out in my furnace. No response from them to replace it back with my original ecobee thermostat. Frustrating experience.
System was scheduled to be installed last Friday. After 6 hours and many struggles with doorbell camera which kept going off line and inoperable, the tech finally got it working. After we signed all of the paperwork and he left, it went offline again. A second tech came out Saturday, worked 4 more hours on the same issue and replacing the new doorbell with another new one, he finally got it online. 30 minutes after he left both the doorbell remained inoperative and the garage camera went offline. There is a third tech scheduled to come Monday 8/10/26. If the problem cannot be permanently resolved, we will be requesting a cancellation and removal of the entire system. Eileen Kulp
The tech, Coy didn't have everything he needed to complete the install, and we have to wait till aug 10th till the job is completed which will be a total of 3 weeks of a partially installed system that we have to pay full price for. The first weekend it was installed we had a storm and the cameras and door bell were knocked off line, we've had cameras that were hard wired before, and they were never knocked off line. We were not impressed
