Very professional and courteous sales…
Very professional and courteous sales representative and technician.
About Vivint
Data updated- Website
- vivint.com
- Category
- Home Services
- Location
- United States · Provo, UT
- Status
- Unclaimed
- Last 12 months
- 276 reviews
- Replies to negative
- 55% (44/80)
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Is Vivint legit?
Vivint (vivint.com) has a 3.7 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 25% give 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
What people say
The complete experience was great
The complete experience was great , Technician was on time, knew what he was doing and very polite.
The service was great
The service was great. Your technician put a hole in my wall and I wouldn’t satisfy with that but everything else is great.
I signed up for a security system
I signed up for a security system, and the technician came. The same night, my doorbell camera went offline, and one of the sensors fell. When I reached out to my technician, he told me he would be back. Never heard from him again. Now I'm canceling and going with someone else.
Wonderful experience thank you
Great guys! Great service and product thank you
We sure liked Luke Burns he was very…
We sure liked Luke Burns he was very helpful and answered all our questions
Eli was very professional
Eli was very professional. Very patient and answered any questions I had. The worker was brave and did what he had to do to get the job done.
Canceled my free trial
Canceled my free trial. I was on the phone for over 1.5 hrs and had to talk to 4 different people who just tried to sell me the same thing. Said they would contact me to pick up equipment and that was a week ago. Still havent heard from them.
I especially like the pendant and being…
I especially like the pendant and being able to adjust my thermostat from my cell phone. A better sense of protection during the day and night.
Reply from Vivint2026-08-06
We are so happy to hear you appreciate the pendant and the convenience of adjusting your thermostat remotely. We are glad we provide a better sense of protection.
The communication from the salesman who…
The communication from the salesman who showed the product and answered our questions helped the buying process.
Reply from Vivint2026-08-06
We're so glad our salesman's clear communication made your buying process smooth. We appreciate your kind words!
Our sales rep and installation…
Our sales rep and installation technician were very kind and worked quickly and efficiently. We had the system installed within 2 hours of purchase.
Reply from Vivint2026-08-06
We're so pleased to hear that our team provided you with such a positive experience, from the kind sales representative to the efficient installation technician. Thank you for sharing your feedback!
The process with seamless
The process with seamless. The tech worked hard to get everything installed, working, and explained.
Reply from Vivint2026-08-06
We're so happy to hear that the installation process was seamless and that our technician provided excellent service. We appreciate your kind words!
Great experience
The young man ( Leo Valencia) who set up the system was outstanding! He was articulate, patient and knowledgeable! He facilitated the process where we felt very positive about selecting Vivint which our neighbor recommended.
Reply from Vivint2026-08-06
We're so happy to hear that our representative provided you with such a positive and informative experience. Thank you for sharing your feedback!
I have been very please so far with my…
I have been very please so far with my servicsz
Reply from Vivint2026-08-06
We are so happy to hear that you have been pleased with our services! Thank you for taking the time to share your positive feedback.
My installer left a mess in my house
My installer left a mess in my house. He did not clean up his mess.He left without letting me know he left. I didn't appreciate how he treated my home!
Reply from Vivint2026-08-06
We understand how frustrating it can be when your home is not left in the condition you expected and communication regarding the service visit falls short. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
equipment seems fine
equipment seems fine. information from system (app) is good. not enough instuctions from tech who installed but not his fault. We prolonged his installation with changes and questions. system is very expensive. We are looking at reduction of some items or complete cancelation and removal. At this time we are still evaluating .
Reply from Vivint2026-08-06
We're glad to hear the equipment and app are meeting your expectations so far. We also appreciate your understanding regarding the installation and training experience. At the same time, we understand your concerns about the overall cost of the system and that you're still evaluating whether adjustments may be needed. We'd appreciate the opportunity to review your concerns further. Please email your account information to [email protected] so our team can assist.
Signed me up for loan w/o knowlegde.
Reply from Vivint2026-08-06
We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
It was okay
Maurice very he still to finish the job up 9:30 p.m her was very good working think you so much 😁
Reply from Vivint2026-08-06
We're glad to hear our team member provided such dedicated service, even late in the evening. Thank you for your positive feedback!
Both young men was professional cleaned…
Both young men was professional cleaned up behind themselves. Do you know what they had to do?And when on by there business I thank them.
Reply from Vivint2026-08-06
We're so happy to hear about your positive experience with our team! We appreciate you acknowledging their professionalism and tidiness. Thank you for your kind words.
The technicians and salesmen were kind…
The technicians and salesmen were kind and professional and did a great job.
Reply from Vivint2026-08-06
We're so happy to hear that our team provided you with such a positive experience. Thank you for sharing your kind words!