Vivint

Stefan was great at explaining…

Stefan was great at explaining everything about security system. Very kind B and helpful. Would definitely recommend this company to relatives.

Once you get in, you'll never get out

Possibly one of the most despicable companies I have ever had the displeasure of having to interact with. Once they get you locked in, they WILL NOT let you cancel. I have not lived at my previous home for 6 months and am still getting bills for the service every month, despite having called to cancel is SEVERAL times. Each time I call in to cancel, they shuffle me around between 5 or 6 different departments, seemingly just to wear me down until I give up. Eventually the employees will just disappear from the call or i'll be put "on hold" indefinitely until I have to hang up after hours of waiting. Truly evil the way they work.

The tubing around my door looks tacky.

Feliciene was knowledgeable

Feliciene was knowledgeable. helpful and very professional.

The technicians arrived in the…

The technicians arrived in the timeframe given, clean, courteous, respectful, informative, step-by-step, installment, very knowledgeable of the equipment, made sure of understanding of the service being provided

Trey went above and beyond with our…

Trey went above and beyond with our installation!

Horrible horrible company

Horrible horrible company. Stay as far away from this company as you can! I wish I had been warned!

Love how well the system works

They were very friendly

They were very friendly, but having a text show up at 9:30 at night was really nice. I had to up for for work early but stayed up as long as I could. The tect did a few things wrong that another one had to come behind him and correct, But so far we have had a problem with the system since,. Over all we are happy, just how the whole thing went down was I feel rushed. From the sales tect to the installer.

Awful experience

Awful experience. The installer drilled holes in my brand new house unnecessarily and drilled holes inside my house that had to be fixed by another technician and they ripped the paint off my wall when they took the sticky cord concealer off the wall hiding the cord. The customer service has been terrible and I’ve been hung up on twice. I can’t get any help. The video feed constantly gliches and I can’t access my app half the time. Very disappointed in this company. I wouldn’t recommend to anyone.

I don’t have back doors sensor I have…

I don’t have back doors sensor I have informed the office to obtain another no one has responded as yet how to get another. I need a replacement just send me how to. Get the replacement.

Dominic

Dominic, the technician, was excellent! Very professional and answered all of our questions.

Pushy sales people, even after you’ve purchased

The system is great and easy to use. The Vivint Sales people are horrendous though. One came yesterday to try to get us to upgrade. My wife told him we’re happy with the system and are not interested in upgrading. Instead of saying thanks and leaving, he just continued trying to sell her an upgrade. Today another sales person stopped by and did the same thing to me even though I told him someone was here yesterday and we’re not interested. If I want to upgrade the system, I’ve got the phone number. Stop sending pushy sales people to my house.

Issue with pricing

The sales person was not upfront with the pricing. I asked several times. And asked why it was so expensive. I had to search online to get prices of each item and the cost didn't add up. I contacted him to get an answer. I finally spoke with Easton in customer service and told me why it was so much then lowered the price. But I still don't have the change in writing.

Quick friendly service

An Absolute Nightmare to Cancel

An Absolute Nightmare to Cancel I had the pleasure of calling Vivint today to cancel my service, and what should have been a simple request turned into a 96-minute customer service nightmare involving EIGHT different people. From the moment I called, I was put through an endless loop. I had to answer the same questions over and over again, repeatedly explain why I was canceling, and deal with multiple representatives attempting to convince me to remain a customer rather than simply honoring my request to cancel. And apparently, even 96 minutes wasn’t enough. I was placed on hold twice, and both times the call conveniently disconnected. That meant I had to call back and start the entire process over again—repeating my information and explaining yet again that I was trying to cancel my service. This wasn’t customer service. It was an obstacle course designed to make canceling as difficult and frustrating as possible. If a company needs to spend nearly an hour and a half, transfer a customer between eight different people, repeatedly ask the same questions, and have the customer call back multiple times just to cancel a service, that’s a serious problem. The equipment may work, but customer service like this is absolute trash and piss-poor. I shouldn’t have to fight my way through eight representatives and nearly two hours of my day to exercise my right to cancel a service I no longer want. Today was a great reminder of why I decided to leave Vivint in the first place. Do yourself a favor: think twice before signing a contract with a company that makes it this difficult to leave. *Edit* I see Vivint has replied asking me to email me about my experience. If you all were truly a serious company worried about my concerns, you can easily look up my information as my full name is posted on this review and email me and reach out. Additionally, you can listen to the 8 recorded phone calls of my dissatisfaction with your reps further proving the nightmare scenario described above.

you sold a product to an elderly couple…

you sold a product to an elderly couple who are not making sound decisions and they already had products in use that were equal in security. You should be ashamed of taking advantage of old people!

New doorbell exchanger exactly what we…

New doorbell exchanger exactly what we needed easy to install works perfectly with first try

This way better than the alarm system I…

This way better than the alarm system I had before. I can see more.thank you.

Great technician, great system.

The technician came out and was in and out within a couple Hours. Everything looks great. No wires hanging out. Everything looks professional! The only issue I would say it the camera doesn’t cover as much area as my old system. We usually have neighbors come and ask for camera footage, sometimes even the police ask and we won’t be able To do that for the community anymore because the Vivint camera focuses primarily on the home. That’s how it should Be though.