Vivint (vivint.com) has a 3.7 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 25% give 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
The whole truth and nothing but the truth is needed for the company information. And not a loan into two bills!! One of the company Vivint,then a bill from a third party payoff of a loan not acceptable. Don't fall for it especially when you have a fixed budget!🤢
Reply from Vivint2026-08-06
We understand how important it is to have a clear understanding of pricing, billing, and financing when making decisions about your service, especially when working within a fixed budget. We appreciate you taking the time to share your concerns and would welcome the opportunity to review them further. Please email us at [email protected] with your account information so we can take a closer look.
From the sales rep to the install tech very happy with professionalism
From the sales rep to the install tech, they were very knowledgeable of the systems, and what was going to be the best system for us. Also the affordability of being able to get the system installed in our home.Also they were very kind and thoughtful.
Reply from Vivint2026-08-06
We're so glad to hear that our team was knowledgeable and helped you find the perfect system at an affordable price. It's wonderful to know they were kind and thoughtful throughout the process.
Sales pitch and installation was great. Trying to navigate through your website or get a person in customer service to pick up is impossible. We need to print a Certificate of Installation for our insurance and can’t get any help at all. You need to hire more people to answer the phones. You say you are available 24/7, and what if we had a real emergency and no one will pick up.
Reply from Vivint2026-08-05
We are sorry this has been your experience! Please email us at [email protected] so that we can take a look at this for you.
J
Jay · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Great Vivint Install
Your technician was precise and was able to provide the answers to my questions.
Reply from Vivint2026-08-05
That's amazing to hear, Jay! We appreciate you taking the time to leave us a review.
Great sales rep and installation techs. Very happy with everything so far
Reply from Vivint2026-08-05
We're so happy to hear that you had such a positive experience with our sales representative and installation technicians. Thank you for sharing your satisfaction!
Very knowledgeable staff and they resolved my issue with no problems
Reply from Vivint2026-08-05
We are so happy to hear that our staff was able to resolve your issue quickly and efficiently. Thank you for your kind words!
M
Michael Smith-Palmer · 1 review · Experienced 2026-08-05 ·
★★★★★
Don't Use Vivint
They sell sub-standard equipment that breaks and they try to constantly upgrade for a cost. It took three hours to cancel. Good luck trying to cancel with the call center's playbook of bullshit.
Reply from Vivint2026-08-05
Hi Michael, we're sorry to hear about your experience. We appreciate you bringing this to our attention. Please email us at [email protected] with any additional details so we can look into this further.
A sales rep visited my location on Friday evening, 7/24/26, and I agreed to the service. Installation was originally set for the next day, but I rescheduled to Monday, 7/27, due to illness. When the technician arrived, he was missing multiple items and said he would check availability and let me know whether he could return that evening or when the missing equipment would arrive. I am still without the bronze deadbolt lock and the door window sensors.
I have contacted both the technician and the sales rep. The sales rep called once, but after I texted him to reconnect, he never followed up. The technician has not responded to any texts or calls. At this point, I’m very disappointed with the service. I wish I would not have switched to this company because the customer is not important to them.
Reply from Vivint2026-08-05
Natalie, we're sorry to hear about your experience. We'd like the opportunity to look into this and help. Please email us at [email protected].
Very knowledgeable, pleasant personality, upfront and honest.
Reply from Vivint2026-08-06
Thank you for your wonderful 5-star review! We're so happy to hear that you found our team to be knowledgeable, pleasant, and honest. We truly appreciate you taking the time to share your positive experience.
J
John · 5 reviews · Verified · Experienced 2026-08-03 ·
★★★★★
Very professional
Very professional. Got it done on time. The product is great. Holding temperature as set. The view on th door came is very good. Glad we installed it.
Reply from Vivint2026-08-06
We're so glad to hear that the product is meeting your expectations and that our team provided professional service. Your positive feedback is truly appreciated!
T
Tyler Bell · 2 reviews · Experienced 2026-08-03 ·
★★★★★
My Overall Experience With Vivint!
Overall, due to Vivint's amazing customer service team, I am a satisfied customer. Moreover, I would like to acknowledge Ms. Jocelin O'Neil for helping me with a situation my sales representative should have more promptly! She is very kind, considerate and patient. On the other hand, my sales representative, Mr. Chris Marsch, is unprofessional and shifty! The same concern and gungho attitude, displayed while attempting to gain me as a Vivint customer, quickly dissolved to ignored calls and texts once I was! I understand he has a hectic job; however, it amazes me, how he took time out, previously, even in meetings, to reach out to me! I find this attitude unbecoming of a professional!
Reply from Vivint2026-08-06
Thank you for your feedback. We're glad to hear our customer service team was able to help, and we appreciate your kind words about Jocelin. We're sorry to hear your experience with follow-up communication did not meet your expectations. Please email your account information to [email protected] so we can look into your concerns further.
The salesperson and the tech were timely and professional. Cleaned up after installation. Answered every question. Gave instructions on how to use system when completed. Helped set up app on two phones.
Reply from Vivint2026-08-06
We're so glad to hear that our team provided such a timely and professional experience for you. It's wonderful to know they took the time to answer all your questions and help with the app setup!
c
cari in Tampa · 13 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
friendly
friendly, professional and courteous service.
Reply from Vivint2026-08-06
We're so happy to hear that you experienced such friendly, professional, and courteous service. Thank you for sharing your positive feedback!
The sales rep was very knowledgeable and followed up after installation. The installation tech was helpful, although he left out a few details. Ava on Chat was helpful as far as she could be, then connected me with Agent Anmol, who was very helpful.
Reply from Vivint2026-08-06
Thank you for your wonderful feedback! We are so glad to hear about your positive experience with our team members. We appreciate you taking the time to share your thoughts.
Everything was so easy from the door salesman to the installer they even came back the next day to make sure that everything was OK and that we understood exactly how to use the system. We are very satisfied.
Reply from Vivint2026-08-06
We are so happy to hear that your experience with our team, from the sales process to the installation and follow-up, was so positive. Thank you for sharing your satisfaction with us!
