Welham & Co

Hello there, Thank you so much for taking the time to share your experience with us. I’m genuinely sorry to hear that your order was so disappointing, especially given how important it was as a gift for your mother’s 60th birthday. I completely understand how frustrating and stressful it must have been to deal with repeated delays, unclear communication, and responses that didn’t fully address your concerns. Our intention is never to leave you feeling ignored or let down. You deserved a much smoother process and a more sensitive resolution. While I realize this doesn’t change what’s happened, I want you to know your feedback is being taken very seriously and will be shared with our team so we can make improvements. If there’s anything further we can do to make things right for you, please let me know. You can also reach our support team directly at [email protected] if you wish to discuss your experience in more detail. Faith @ Welham & Co

Hello Katie, Thank you for sharing your experience with us, and I’m truly sorry for the disappointment and inconvenience this has caused, especially with your order being a special birthday gift. I completely understand how frustrating it must have been to expect your gift to arrive within the stated timeframe, only to be let down after being assured your order would be handled with priority, and we dropped the ball on meeting that expectation. Having to purchase an additional present because your original order did not arrive on time is not something we ever want our customers to experience. I also recognize that our communication did not meet your expectations, and you should not have needed to follow up repeatedly. We are thoroughly investigating your order to find out exactly where things went wrong. As soon as we have all the details, we will contact you directly to explain what happened and discuss how we can make this right for you. Thank you for sharing your honest feedback; it really matters to us. It helps us see where we need to improve, especially with time-sensitive orders like this. We truly appreciate you taking the time to let us know, and we’re committed to doing better. Faith @Welham & Co

Hello Troy, Thank you for taking the time to share this heartfelt story with us. It truly warms our hearts to know how much your mother cherished her portrait, especially given the personal connection to her childhood home and family. Creating pieces that hold such deep meaning is why we do what we do, and it’s an honor to have been part of such a special moment for your family. We’re genuinely honored you trusted us with something so personal. We look forward to creating more masterpieces for you again soon! Faith @ Welham & Co

Hello Barbara, Thank you for sharing your wonderful feedback! It’s great to know that our team could make your replacement process smooth and positive. Your recognition means so much to us and encourages us to continue delivering the highest level of service. We’re truly grateful for your trust and support! Faith @ Welham & Co

Hello Barbara, Thank you for taking the time to share your wonderful feedback and for being such a loyal customer. We’re truly grateful for your kind words about our portraits and customer service—it means so much to our team to know you’ve had such positive experiences. We’ve shared your message with everyone here, and it really brightened our day. We appreciate your ongoing support and look forward to creating even more portraits for you in the future! Faith @ Welham & Co

Hi Monica, Thank you so much for taking the time to share your wonderful feedback. We truly appreciate you taking the time to let us know that everything turned out beautifully! We can't wait to work with you again in the future. Anna @ Welham and Co

Hello Amy, Thank you so much for sharing your wonderful feedback with us. We’re truly grateful you took the time to let us know how much you all enjoyed your picture. It’s fantastic to hear that the gift was a hit and that it turned out just as you’d hoped! If there’s ever anything else you need, we’re always here to help.

Hi Wendy, Thank you for your patience while we worked through this. I wanted to share a quick update: your custom mug has been shipped and is expected to arrive on Wednesday, January 21, 2026. I understand how frustrating this experience has been. Between the delays, the repeated follow-ups and the missing mug, it’s unfortunate we did not deliver the smooth and reassuring experience we had promised. I’m sorry for the stress this may have caused. I do want to clarify the confusion around expedited delivery. We currently do not offer expedited shipping. What we do offer is a “Skip the Queue” add-on, which prioritizes artwork creation. In your order, the only add-on included was Combine Photos, which was processed as intended. Thank you for giving us the opportunity to make this right. If there’s anything else you need once the mug arrives, please don’t hesitate to reach out. Faith @ Welham & Co

Hello Lucy, Thank you so much for taking the time to share your wonderful feedback! We’re so pleased to hear that you’re delighted with your picture and that you felt well-supported throughout your experience. It means a lot to us that you appreciated both the artwork and our communication. If there’s ever anything else we can help with, or if you have any questions in the future, please don’t hesitate to reach out. We’re always here for you! Faith @ Welham & Co

Hello Vickie, We’re so glad you like your portrait We can't wait to create more custom artworks for you soon! Faith @ Welham & Co

Hello Mike, Thank you so much for sharing your feedback and for taking the time to let us know about your experience. We truly appreciate your kind words and are delighted to hear that the portrait exceeded your expectations! It’s also wonderful to know our team was able to help you through the multiple changes and edits to achieve the perfect result. We always aim to be as patient and accommodating as possible to ensure you’re happy with your custom piece. We can't wait to create more custom artworks for you soon! Fatima @ Welham & Co

Hello Michelle, Thank you for sharing your feedback and for your kind words about your portrait. I’m so glad you’re happy with the end result and that our team could support you throughout the process. I appreciate your patience regarding the turnaround time. We’re always striving to improve and your experience helps us do better. We’d love to help you create more special moments in the future! Faith @ Welham & Co

Hello Melissa, Thank you for taking the time to share your experience with us. It means a great deal to know that our portrait could help bring such a special memory to your husband, especially of his dad. We’re truly grateful to play a part in moments that matter so deeply. We look forward to helping you preserve more cherished memories in the future! Faith @ Welham & Co

Hello Dean, Thank you for sharing your kind words and wonderful experience with us. We truly appreciate it. It means a lot to know that the portrait of your family home brought such joy to your mother. Creating pieces that make a meaningful impact is at the heart of what we do. We're grateful to be a part of your family's memories, and we look forward to helping you celebrate more special moments in the future. Faith @ Welham & Co

Hi Cyn, We're so glad you love your portrait! Thank you for sharing your kind words. We’re thrilled that your experience with our team was positive and that your final portrait brought you joy. We look forward to turning more of your memories into masterpieces in the future! Faith @ Welham & Co

Hello Julie, Thank you so much for sharing your kind review with us and for taking the time to let us know about your experience. We truly appreciate it! Hearing that you found us helpful and are happy with the results means a great deal to our entire team. Your feedback is exactly why we love what we do, and I’ve shared your message with everyone here—it really brightened our day. Thank you again for your support! Faith @ Welham & Co

Hello Crystal, Thank you so much for reaching out and sharing your wonderful feedback - I truly appreciate you taking the time to let us know how your experience went. We’re so delighted to hear that the photo for your husband turned out great and that you’re pleased with how it was painted! It means a lot to us that our digital artwork brought your vision to life. Thank you once again for choosing Welham & Co. If you have any more questions or need further assistance, we’re always here to help! Fatima @ Welham & Co

Hello Ash, Thank you for writing this review. I’m sorry for the experience you had with your order. You chose priority processing expecting your proof within 1–3 days. While the first few proofs were delivered within that window, the artwork then went through several refinement stages to reach the intended artistic direction. I do apologize that we did not manage that revision timeline as efficiently as we should have. Our intention is always to deliver an artwork worthy of gifting. I do understand how frustrating the back-and-forth communication must have been, and you should not have had to chase us for answers. I want to confirm that your order has been cancelled and fully refunded. While this does not make up for the missed gifting moment, I hope it brings closure to the transaction itself. Your feedback is important because it highlights where we need to do better, particularly in how we communicate during time-sensitive orders. I truly appreciate you taking the time to share this. Dani @ Welham and Co

Hello Sylverialynn, Thank you for taking the time to share your experience. I’m sorry for how frustrating this situation became. You had multiple orders with us around the same time, which understandably led to confusion. One order was automatically cancelled after we did not receive a response following the initial proof. Another order had already been approved, paid for and was moving into fulfillment, and this was the order that was ultimately produced and delivered. You also had a third order still active and awaiting photos due to the Upload Later option. I understand how receiving a cancellation notice while another order was still being processed could feel misleading. That was not our intention, and while our team later provided a breakdown of each order and its status, this clarity should have been communicated sooner. I also want to apologize that the approved order went through several rounds of revisions before final approval. While our goal was to deliver an artwork you would be happy with, I could see how the extended back and forth added to the frustration and contributed to the breakdown in communication. Thank you for sharing your feedback. It highlights the importance of clearer communication when multiple orders are involved, and this is something we are actively improving. Dani @ Welham & Co

Thanks for sharing your experience, Francis! We’re thrilled to hear it was delivered earlier than expected and made such a positive impact on your client. We truly appreciate you taking the time to let us know! Fatima @ Welham & Co