HORRIBLE EXPERIENCE AND COMMUNICATION
They did not read any of my instructions, took the money for the portrait plus the extra $20 for combining photos and did nothing but send me back the worst picture I had sent them. I have requested a refund to go elsewhere. I do not recommend as their communication was horrible and no live person to speak to.
Dear Janice, We sincerely apologize that your experience with our service did not meet your expectations. Please know that we do have a live support team, and I am personally here to address any concerns you may have. After reviewing your order, it appears there was a misunderstanding with our design team. The images from Realtor.com that were intended to be included in your portrait were not attached to your order, which unfortunately limited the design team’s ability to fulfill your request as intended. Regarding the combined photo add-on, this fee is a service charge and is generally non-refundable. However, as a one-time gesture of goodwill, we issued a refund to demonstrate our commitment to resolving your concerns. Your order has also been canceled in our system as requested. We deeply value your feedback, as it helps us improve both our communication and our service. We regret that this situation caused frustration and hope this explanation clarifies the circumstances surrounding your order. Anna @ Welham and Co