Welham & Co

Hi Julia, Thank you so much for sharing your heartfelt review with us. We’re truly touched by your story and incredibly grateful for your kind words. Knowing that our artwork was able to bring such special meaning to your family, especially during a difficult time, means everything to us. We’re so glad your dad’s gift was received with love, and it’s wonderful to hear that our team could help make your experience seamless, even during the busy holiday season. Thank you again for trusting us with such an important memory. If you ever need anything else or have more moments you’d like us to capture, we’re always here for you. Fatima @ Welham & Co

Hello Tiffany, Thank you for reaching out and for sharing your experience. I truly understand how disappointing and frustrating this situation has been, especially given the importance of your order and your efforts to get assistance. I’m very sorry for the lack of communication and responses you received. At this time, our team is available through email only—we don't yet offer phone support, but we are committed to resolving issues via email as quickly and thoroughly as possible. I sincerely apologize that your requests for a supervisor went unanswered; this is not the standard we aim for. Regarding your order, I see that once you approved your proof, production began shortly after. However, because of a significant increase in holiday orders, we’ve had some unexpected delays. Our site notes that December 4 was the holiday order deadline to guarantee delivery before Christmas. Your order was placed on December 10, so while we did our best to process and ship it quickly, we couldn’t guarantee delivery by December 25—and I’m sorry this was not clear and led to disappointing updates. At this moment, your order is still in transit. I’ve sent you the latest updates on its status so you can follow its progress. I understand your concerns about being charged promptly while facing delays, and I want to reassure you that Welham & Co. is a legitimate company. Your trust is extremely important to us, and I’m sorry your experience has not reflected our usual level of care or service. If you have any other questions or need further help with your artwork, please don’t hesitate to email us at [email protected]. We’re here to help and will prioritize resolving any remaining issues for you. Fatima @ Welham and Co

Hello Barbara, Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We're truly grateful for your kind words, and it means a lot to know that you found our service helpful and responsive. It’s fantastic to hear that you loved your project and that the process met your expectations from start to finish. If you ever need anything else or have questions in the future, please don’t hesitate to reach out - we’re always here to help. Thank you again for choosing Welham & Co. We appreciate you! 😊 Anna @ Welham and Co

Hello Melissa, Thank you for reaching out and sharing your concerns. I’m truly sorry for the disappointment and frustration you’ve experienced with your order and our responses so far. To help me look into this right away and find the best solution for you, could you please confirm the order number for the portraits you’re referring to? I want to make sure we address this as quickly and thoroughly as possible. Please reach out to us at [email protected] so we can look into this further! Anna @ Welham and Co

Hello Christy, Thank you so much for sharing your wonderful feedback and for your kind words. We’re delighted to hear that you’re happy with your custom portrait and that you enjoyed both our service and product. Hearing that we’ve helped create something you love truly means a lot to our team. Your appreciation inspires us every day, and we’re so grateful you chose Welham & Co. If you ever want to create something new in the future, we’d be honored to work with you again. Thank you again for your trust and support!  Faith @ Welham & Co

Hello Pam, Thank you so much for taking the time to share your wonderful feedback with us. We’re truly grateful for your kind words and your ongoing support. It’s incredibly meaningful to hear that our team could provide the support and care you needed, and that your finished portrait turned out exactly as you hoped. Your satisfaction with both our service and product is why we love what we do at Welham & Co. If you ever have any questions, want to create something new, or need assistance with a future order, please know that we’re always here and happy to help. Thank you again for your trust and for choosing us. We look forward to working with you again in the future! Faith @ Welham & Co

Hello Ruby, Thank you so much for taking the time to share your kind words. We’re truly grateful for your feedback, and it means a lot to hear how meaningful your experience has been. We’re honored to know that the photo brought your dad, his sister, and their mum together in a way that wasn’t possible before. It’s wonderful to hear that the adjustments you requested always turn out just right. Creating these special memories is at the heart of what we do, and your appreciation inspires us to keep delivering work that exceeds your expectations. We can’t wait to help you create more special and unique artworks in the future! Faith @ Welham & Co

Hello Chloe, Thank you for sharing your experience and for your kind words. We’re so pleased to hear that you found our communication clear, the process efficient, and that the artwork exceeded your expectations. Feedback like yours is truly meaningful to our team, and we’re very grateful you chose us for your special piece. We’d love the opportunity to work with you again in the future!  Faith @ Welham & Co

Hello Kim, Thank you for reaching out and sharing your experience. I’m truly sorry to hear that your gift didn’t meet your expectations, and especially that the frame arrived damaged. I understand how upsetting this must have been, particularly when you wanted to give something special. For transparency, our portraits are crafted digitally by our design team, using your photos as a base. While they’re created to look like hand-painted artwork, they are not painted by hand. Our artists are able to make adjustments or enhancements as requested to ensure the final piece is unique and thoughtfully made. I want to assure you that we’re taking your feedback seriously. We’ve processed a full refund for your order, and we’re grateful that you brought these concerns to our attention. Your input helps us continue to improve and provide a better experience for all of our customers. Thank you again, Kim, for giving us the chance to address this. If you have any further questions or need additional assistance, please let us know. Faith @ Welham & Co

Hello Sherry, Thank you for reaching out and sharing your experience with us. I completely understand how stressful it can feel to be waiting on a special gift for your parents, especially with Christmas so close. I’m truly sorry for any inconvenience.  We want to reassure you that the second portrait from your order (#39675) is being fulfilled and is on track to ship very soon. At this time, we expect it to arrive between December 24 and December 26. As soon as your package ships, we’ll make sure you receive tracking details right away. We’re deeply appreciative of your patience and understanding during this busy season. Our team is working hard to ensure your gift arrives in time, and we genuinely hope your parents will cherish their portrait. If you have any other questions or concerns, please don’t hesitate to let us know—we’re here to help. Faith @ Welham & Co

Hello Renee, Thank you so much for sharing your feedback and for being such a valued repeat customer. I truly appreciate your continued trust in Welham & Co, and I’m glad to hear you’ve been happy with your orders. I’m sorry to hear you ran into a snag during your proof review this time around. It does sound like it could have been a technical issue with the website, and I’ll be sure to pass this on so we can look into it for improvement. Your understanding and thoughtful comments mean a lot to us. If you ever encounter anything similar or have questions in the future, please feel free to reach out. We look forward to creating more special pieces for you! Faith @ Welham & Co

Hello Lisa, Thank you for your wonderful feedback and for sharing your experience with us. I’m so glad to hear that you found our updates helpful and that our quick turnaround met your expectations. Your recommendation truly means a lot to everyone! We look forward to creating more masterpieces for you again soon! Faith @ Welham & Co

Hello Patricia, Thank you so much for sharing your kind feedback with us. I’m delighted to hear that your artwork arrived in perfect condition and that you felt well cared for throughout your experience with our team. Your appreciation means a lot to us. We’re grateful for your support and would be thrilled to welcome you back in the future! Faith @ Welham & Co

Hello Christene, Thank you for sharing your concerns with us. I’m sorry for any frustration you’ve experienced regarding your digital download. After reviewing your order, I noticed that the digital download was purchased as an add-on, but your main (physical) order was canceled. As mentioned in our website, our digital downloads are designed to be included with the physical product rather than sold separately. That’s why you haven’t received the download yet. If you’d like to receive the digital download, you’ll need to reorder the main product. If you prefer not to proceed, we can quickly issue a refund for your digital download instead. Please let us know which option works best for you, and we’ll make sure to resolve this right away. Anna @ Welham and Co

Hello Zac, Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about your disappointment and can imagine how frustrating this must be, especially after you were looking forward to a special gift for your wife. I want to clarify that all of our artworks are digitally created from the photos provided by our customers. As stated on our website, our artists use digital techniques to carefully craft each piece so it closely mimics the look and feel of a traditional hand-painted portrait. I'm sorry if this process was not clearly explained, and I understand how this could be confusing if you were expecting a different method. Additionally, I apologize for the delays and for any confusion caused by multiple responses during your email exchange. We know how important timely communication is and regret that your experience did not reflect our usual standards. Your feedback is incredibly important to us, and we’re grateful you took the time to share your thoughts. If you have any further questions or if there’s anything else we can do, please let us know. Faith @ Welham and Co

Hello Salvatore, Thank you for sharing your feedback with us. We’re truly sorry to hear that the final artwork didn’t meet your expectations — that’s certainly not the experience we want anyone to have. Each of our portraits is digitally created by our team based on the photos and details provided, and we always aim to match the style shown on our website. We understand that every order is unique, and we want you to feel good about your finished piece. If you’re willing, we’d like to look into this more closely and see how we can make things better. To help us do so, could you please share a photo of the product you received, as well as a few details about what didn’t meet your expectations? Our team will review your feedback as a priority and do our best to resolve this for you. Thank you again for bringing this to our attention—your feedback is essential, and we hope we can make things right. Faith @ Welham & Co

Hello Mel, Thank you so much for sharing your feedback and for taking the time to leave us a review. We’re glad to hear you were pleased with the quality and delivery of your order. We understand price is an important factor, and we truly appreciate your honest input—it helps us to keep improving. If you have any further suggestions or questions, please don’t hesitate to let us know. Faith @ Welham & Co

Hello Lori, Thank you so much for reaching out and sharing your wonderful feedback with us. We’re truly grateful to hear that your clients loved their gift and that everything turned out just as you hoped! If you ever have any more gifting needs or questions, please let us know. We’re here to help and would love to work with you again in the future! Faith @ Welham & Co

Hello Kevin, Thank you so much for taking the time to share your experience with us - it truly means a lot. We’re delighted to hear that the entire process felt smooth from start to finish. Knowing your portrait turned out just as you hoped is incredibly rewarding for our team. We look forward to creating more custom artworks for you in the future! Faith @ Welham & Co

Hi Richard, Thank you so much for taking the time to share your experience with us. We truly appreciate your kind feedback and are grateful you acknowledged our commitment to transparency and customer satisfaction. Your words mean a lot to our team, and we're glad our process made things smooth for you even though the order didn’t go ahead. If there’s ever anything else we can do to help, please don’t hesitate to reach out.