WM (wm.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Very dishonest. I have been calling daily for two weeks regarding a pick up of my recycling. They just lie to you. Every time I call they say it was picked up???? Really then why am I calling you telling you that my full recycling bin has been sitting at the curb for two weeks??? Now I have a pile of recycling in the garage as the bin is full so I told
Them
When the driver empties the bin that I have been told daily someone was coming to empty never happened so they will have to empty bin and then wait at the curb so I can fill it back up with the rest of my recycling. I have never had a company tell so many lies to a customer. Apparently good customer service means nothing to
This large company they just keep
Lying to customers.
Reply from WM2026-05-29
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
R
Robin Johnson · 1 review · Experienced 2026-05-28 ·
★★★★★
Canceling my service cost me $75 plus…
Canceling my service cost me $75 plus tax for a third party to pick up the can. I can't drop it off. I didn't know there would be a charge even though it is stated clearly on the invoice! They want you to sign up for auto pay and paperless invoices. They know damn well that customers will never seen that charge coming because they are PAPERLESS AN AUTO PAY! I NEVER SAW IT! Why look at the invoice? Charging me 2 months of pickup JUST to collect the can? Saying it's a third party DOES NOT EXCUSE you ripping people off! Let me return it? NO, it's a third party and they won't let you drop it off! Who the hell are they? Can I contact them? WM keeps raising their price till I can't afford it and then charges me more if I quit! Bunch of thieves! I will never in my life use WM for anything!
Reply from WM2026-05-29
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
J
J Lincoln · 2 reviews · Experienced 2026-05-22 ·
★★★★★
Piece of SHIT company
Piece of SHIT company. They have been overcharging us (up to 4x other providers) for years and when I was finally able to cancel, they charged me $100 for bin pickup as well as the balance due for service for the rest of the month (no proration given). 15 days later, they double charged the monthly invoice I had already paid. They didn't respond to the support case I submitted within the 1 business day the email confirmation states, and I ultimately had to call to submit a different case (they didn't have record of my first support case number) and couldn't provide email confirmation until the refund clears processing??? WTF...have a feeling I'll be fighting this next week when they claim there's no record of the second help ticket. This company is the WORST.
Reply from WM2026-05-27
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it. Thank you
R
Ron · 1 review · Experienced 2026-05-27 ·
★★★★★
Very Poor Collection Service
Many times if it is not a missed collection, it is a partial collection (half of the container only). It seems like they are always in a hurry.
Reply from WM2026-05-28
Sorry to hear this has been your experience. Please send your full address, review and if you are still waiting for a pick up to [email protected], subject TRUST PILOT, and we will look into it right away. Thank you
R
Randy Emmerich · 3 reviews · Experienced 2025-12-08 ·
★★★★★
Would never ever do business with waste…
Would never ever do business with waste management ever again. Was a customer for over 25 years the prices went up every year and you have no say in it automatically renewed
I retired last year. To end the contract was a nightmare. They need a certificate letter to cancel 90 days prior to end contract. Would not let it end early. Without out a buyout December 8 was end of contract So then they bill for the whole month. Would not pick up ontil Jan 2.
Then I get a bill for 375.00 to pick up the dumpster.
Have lawyer read and interpret there contract before you sign it. They are ruthless.
Beware
RANDY EMMERICH
ARIZONA'S PRINTER SERVICES INC
Reply from WM2026-05-26
Hi Randy, we’re truly sorry that your experience wasn’t up to expectations. We pride ourselves on offering mutually beneficial service agreements, with our terms, including cancellation and auto-renewal, are clearly outlined in the agreement. We appreciate the feedback.
c
customer · 2 reviews · Experienced 2026-04-06 ·
★★★★★
Horrible company!!
Horrible company!!! Will not let us cancel service, will not pick up their dumpster! They want proof we sold our house. We don't have a contract with them, we never signed anything from them
Reply from WM2026-05-26
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it. Thank you
I need to update my review of Waste Management. They actually went above and beyond to resolve a missed pickup issue. This all started over a missed pickup on my recycling day. That wasn't the problem. Things happen. I rescheduled the pickup and then it wasn't picked up. A customer service rep claimed they tried but my yard debris container wasn't at the curb for pickup. Since it was, their response wasn't acceptable and lead to a one star review. No company gets to screw up and then lie and blame the customer. Waste Management responded to the review and I emailed back. At this point, I was just going to wait for the next scheduled pickup date. I just wanted an apology because they weren't taking responsibility for their mistakes. Their response was impressive. They just picked up my yard debris without my needing to ask. I had moved the container back to my garage. They found it and emptied it. They even left business cards on my car in case I needed to follow up with them. That is actually amazing customer service. I have updated their rating from 1 star to 5 stars.
Reply from WM2026-05-22
Sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it right away. Thank you
I requested an additional pick up and was told next Tuesday. Only in my area on Tuesday and Wednesday.
Crystal, located in the Midwest,reached out to the dispatch,there was a truck in my area and they'd pick up today. Thrilled I wouldn't have to wait a week,she went above and beyond. We've been with WM a long time,had some hiccups but on the whole they're great.
Reply from WM2026-05-21
Thank you for the review, Cathie Pentecost! Your wonderful feedback and rating mean a lot to us.
M
Mike Smith · 11 reviews · Experienced 2026-05-21 ·
★★★★★
Bad customer service
This company has bad customer service.the trash truck driver devastated my trash can when he dumped it,now they want me to put my trash outside of my house in bags until next week before they will bring me a new trash can.this is pathetic.the first time I called and asked for a supervisor they hung up on me.this company is BULLSHT!
Reply from WM2026-05-21
Hi, sorry to hear this happened. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
A
Alp · 8 reviews · Experienced 2026-05-21 ·
★★★★★
It’s a portal
It’s a portal
They don’t know what they doing
Reply from WM2026-05-21
Hi, if you need assistance with your WM account, please send your full address and details of your concern to [email protected], subject TRUST PILOT, We will look into it right away. Thank you
K
Kay G · 1 review · Experienced 2026-05-21 ·
★★★★★
Absolutely terrible company
Absolutely terrible company! Don’t sign up with them if you don’t have to. They charge all sorts of “extra fees”. They are unreliable. Their customer service is awful. And their monthly fee goes up higher every month. In one year my fee rose from $38 to $60. Find a different company!!!
Reply from WM2026-05-22
Sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into your concerns. Thank you
n
nomen · 2 reviews · Experienced 2026-05-20 ·
★★★★★
Dishonest, Dishonorable
A couple of weeks ago, I contacted Customer Service to check on their procedure for cancelling service. I was told that there would be a $75 charge for picking up my bin(which is outrageous). I told them that I don't have one of their bins--it is a carry-over bin from the company I was with 15 years ago that had been bought out several times over. So, they said that the pickup charge would not be charged.
Today, I called to actually cancel service and suddenly the pickup charge was back on the plate. I told them about the previous discussion about the bin not being theirs. But they would not give up. They claimed they had no record of my previous call (as usual).
I did get a better price, but I have to wonder why they cannot charge that lower rate all the time. I wager that my rate will be back to what it was within a year.
The whole idea of not honoring what I was told by their own staff makes that company so shifty that I do not care to deal with them anymore.
Reply from WM2026-05-20
Sorry to hear that happened, we will look into it for coaching and development. Regarding the removal charge, if you are in an area where the company provides the container and the new hauler takes over the area the containers are part of the arrangement, and the removal charge would apply. I am glad to hear we were able to keep your business. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it right away. Thank you
I spoke with Julian our sales representative and he’s amazing and very knowledgeable. I also spoke with Sharnae in the billing department who was very kind and helpful discussing our invoices. If you have any issues, they are wonderful to rectify them. They deserve a raise!
Reply from WM2026-05-21
Hi Brittney, thank you for taking time to leave a review. We appreciate the kind words about our employees.
J
Jolene · 15 reviews · Experienced 2026-05-18 ·
★★★★★
The customer Support to get a Human
The customer Support to get a Human Agent is the worst. Auto system asks many questions when I ask for agent. Then repeats over and over! Says transferring to agent after 10 minutes only for the system to hang up on me??? Then I have to do it all over again to try get a human Agent!
My Recycle Bin was taken when they picked up But customer Support has no knowledge WHY?? So they will replace in 2 days? That's 3 days without service because I have no Bin. But they will still charge the same for the billing cycle. Not give credit for no Bin. Also I had extra trash this week because I had someone help me throw stuff out. I am disabled and can only do this when someone comes to help. The Trash bin was full with extra 3 bags one on top and 2 leaning on the Trash Bin.
That was not taken ??? I pay for my trash to be picked up and all of it needs to be taken Not partial pick-up!!!
Reply from WM2026-05-19
Sorry to hear the recycle bin is missing and you had difficulty reporting it. We understand how important this is. Please send your full address and review to [email protected] subject TRUST PILOT and we will look into this.
Dear Waste Management, I am writing to express my profound disappointment and frustration with the services provided by your company, particularly in light of the new offerings presented to me in an attempt to prevent cancellation. The monthly charge of $538.00 for a 6-yard unlocked dumpster appears excessive. Furthermore, the additional fee of $260.00 for someone dumping their garbage in my dumpster seems unreasonable, as it implies that I am being penalized for circumstances beyond my control. The justification provided, citing undue stress on the driver and potential extra runs to the dump, is unconvincing. As a 10-year customer without any previous issues, I am dismayed by the sudden imposition of excessive fees. My previous attempt to cancel our service when the rate increased to $538.00 was deterred by the substantial cancellation fees and damages, as well as dumpster pickup costs. This experience left me feeling coerced into continuing our contract. Despite the contract stipulating that I have the right to cancel at a price increase, your response indicated that the dump's price increase necessitated your own price hike, which seems like a deflection of responsibility. I would still have been required to pay damages, early cancellation fees, and dumpster removal costs. The subsequent offer of a contract at $238.00 per month was declined, and I opted to continue service at the full price for a year, intending to terminate our contract at the end of that period. Yesterday, I spoke with a representative regarding the $260.00 charge and my concerns, but was met with scripted responses that failed to address my issues. I was offended by the manner in which my concerns were addressed and the implication that I am incapable of understanding competitors' contracts and that I would receive similar service from other providers. When asked about competitor offerings, I pointed out the absurdity of disclosing competitors' bids. The representative's response, claiming that you were not bidding but rather negotiating, was unhelpful. Your offer of a three-year contract at $130 per month, with a reduction of $408 per month, raises questions about the fairness of your pricing. On a personal note, I have had similar issues with your residential service, which I canceled when I moved. The offering at the new residence required us to drive the garbage can to the end of the road, whereas your competitor picks up at the back of our estate gate. You attempted to charge us for moving from our house and not continuing service with you, despite being unable to provide the same level of service. I have concerns regarding your company's business practices. I will not be renewing my contract with you, regardless of the price. I have decided to switch to your competitor, even at a higher cost, due to the deceptive and bullying business tactics you exercise.
Reply from WM2026-05-19
Sorry your experience wasn't better and appreciate your feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
P
Patrick Codd · 1 review · Experienced 2026-05-18 ·
★★★★★
If you are a current customer please look into joining one of the class action lawsuits against them
Absolutely terrible. Please read reviews before choosing them as partner. They will continue to steal from you (claiming pickups are complete and charging when they actually missed the pickup), terrible service, fake charges you have to catch and call to be removed, crazy fees, price increases, terrible customer service and the list goes on and on. Please use any other service other than WM. If you have problems with them there are several law firms working on class action lawsuits against them. I advise reaching doing a quick google search to find the best fit your situation to join.
Reply from WM2026-05-19
Hello Patrick, sorry to hear your experience wasn't exceptional. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into your concerns. Thank you
Who pick up at a resort between 5am-8am when as a customer ordered after 9am. Called customer service and laylani was not only rude but made excuses that made no sense. Wonder why your losing customer's. Your support needs retraining. Cause I can tell you no paying guest at a resort want to woken up by a rubbish truck so early in the morning. Laylani IQ is absolutely 0. She also mentioned that other businesses has canceled so that why the driver picks up early. Wonder why they canceled!!!! Your service sucks.
Reply from WM2026-05-18
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject GOOGLE REVIEW, and we will look into it. Thank you
D
Dana Knauff · 2 reviews · Experienced 2026-05-13 ·
★★★★★
Horrible service
Horrible service. The drivers continuously dumped my cans or placed them back in the middle of my driveway. I finally canceled my service and they charged me $100 to pick up the cans!
Trying to get a human to talk to, ridiculously hard! Would Never recommend them!
Reply from WM2026-05-14
Very sorry to hear your experience wasn't exceptional. We appreciate your feedback as it helps us improve. Thank you.
R
Robert Brady · 1 review · Experienced 2026-05-13 ·
★★★★★
They were supposed to pick up an old…
They were supposed to pick up an old couch which I scheduled 3 weeks ago. They told me May 12, 2026 which did not happen, then I was told May 13th for sure, which didn’t happen… Their staff constantly lies and are very rude.. I will notify the town tomorrow because they contract with these clowns… Worst company ever they SUCK.
Reply from WM2026-05-14
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it. Thank you
We cleaned out our garage. There was more trash then the can could hold. So as not to overwhelm the guys I didn't put it all out at the curb. This week I put one extra bag out. I know your rules say they don't have to pick up loose bags. Well I think it is lazy and stupid. I'm 67 years old and carries the bag out myself to make sure it wasn't to heavy for the man. The bag wasn't hazardous for anyone's health. Maybe people should start working instead of just driving a truck and pushing buttons that pick up a can for them. We pay enough taxes to have trash pick up. That means picking up the trash. I put extra out the week before and it was picked up. Maybe that was because it was something the driver wanted for himself because it was still useful. I just didn't want it
Reply from WM2026-05-14
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
