WM (wm.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
C
Crystal · 8 reviews · Experienced 2026-08-07 ·
★★★★★
Worst company ever
Worst company ever. I have caught them on my camera 3 times riding past my
House and not picking up my trash I paid them for and then making that the container was not outside. Since then have canceled their service and found another company. I have a pending order for them to pick up their trash cans and refund for service if not done will result in a bank claim for fraud and I will then take them to small claims for having accumulated trash bags in my house when services were paid for. Even the supervisor told me two different days she is sending someone out and they didnt
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chris moore · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Wm nz is hopeless
Wm nz is hopeless, constantly the bins aren't collected, forced auto topup even if I'm well in credit. Doesn't respond, asked for a refund and that I would cancel, have been waiting for a response for 5 days. Warning save your money and go else where, people need to vote with the feet
Waste Management does my trash pickup and Panda does a good job.
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Andie · 1 review · Experienced 2026-07-12 ·
★★★★★
Yeah, horrible customer service
Yeah, all they get from us is a 1 star review. For year's we've always paid our bill on time. Never, ever been late. Bill went up sky high, yes I understand. Gas. But, we are only 2 senior citizens. We really don't need pick up weekly. Bi-weekly would even do for us.
Waited on the phone for hours, 2 day's in a row, got disconnected a few time's redirected all over the place. Never EVER SPOKE TO ANY ONE AT ALL!
Called a competitor? Got a cheaper rate & got it even cheaper because we paid for the whole year.
Called them back, canceled. Had our last pickup the last Tuesday of the month.
Do you know? They actually tried to send us a bill for $8?
For what? We notified them 2 weeks prior to canceling. Told them our last pick up date & to come get their can.
Then? A week later? The nerve. Send me an email with a discount to sign back up?
No I'm sorry, no apology. Nada?
Well, guess what?
Take your email & NADA!
🙏
Reply from WM2026-08-07
Sorry to hear your experience wasn't exceptional. Thank you for the feedback as it helps us improve.
WmIs the worst company ever? They jacked the price all the time. And they refuse to let you cancel the service over the phone.. they have a really bad customer service too
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Teagan · 5 reviews · Experienced 2026-08-06 ·
★★★★★
AVOID.. wish I read the reviews first..
I wish I read the reviews first... constant issues with being charged when I shouldn't of been, issues with collection, hard to get hold of, hard to deal with. AVOID
*update* i see they have replied. I already reached our several times with no response from them (no response but they closed my account so had recieved my contact), before my complaint. wont bother again.
Reply from WM2026-08-06
Hi Teagan, sorry to hear your experience wasn't exceptional. Please send your full address and the details of your concern to [email protected], subject TRUST PILOT and we will look into it right away. Thank you
J
Jim · 1 review · Experienced 2026-08-04 ·
★★★★★
You’re better off dealing with the…
You’re better off dealing with the mafia.
Waste Management is so bad that even delinquents won’t use them. Hell has a special place reserved in the bottom of the pit for these wankers.
Reply from WM2026-08-05
Sorry to hear there is an issue. Please send your full address, review and details of the concern to [email protected], subject TRUST PILOT. Thank you
This has by far been the WORST company I’ve deal with. Almost $50 a month for a flimsy horribly designed trash can. The service I’ve received has destroyed 2 can which waste management has fought about me having to pay for yet I have photos of the busted cans and now lids that won’t sit right so rain gets in them. I sent messaged for call requests weeks ago, I just sat on hold for 45mins to cancel my service as the company busted the can they sent as a replacement only 2 weeks ago already and now the lid won’t sit correctly on that one either. I just got told I’m still to pay the removal fees because that’s what they charge but if I choose to come back they’ll give me a few months at $18 and a free month. So hah ok never using you money hungry people again who can’t bother to take care of your customers. You gave me a date for can swap out and showed up a week early but never called never knocked on the door never even went and grabbed the can I didn’t know to set out to be retrieved because NO ONE TOLD ME YOU WERE COMING A WEEK EARLY. So I have 2 broken cans sitting in my yard I now have to pay for removal because I’ve cancelled my service with this horrible company that’s just ridiculous. Find yourself a family run business who actually cares about their customers and don’t feed these money scamming businesses.
Reply from WM2026-08-05
Very sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away.
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Eric · 1 review · Experienced 2026-08-03 ·
★★★★★
Terrible customer service very arrogant…
Terrible customer service very arrogant and rude. People started service a month ago. They have yet to drop off our garbage can and now not picking up our garbage that’s out front because it’s not in a garbage can service is fully paid for.
Reply from WM2026-08-04
Very sorry to hear this, Eric. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
WM has the worst customer service and policies I've ever seen. I've been trying for 2 months to cancel our services. They keep charging me and require a notarized form and 90 days notice at $562/mo plus $650 in pick up fees for 2 containers. That's over $2000 and we weren't even there. Don't ever get hooked up with this company, they will screw you every chance they get.
Reply from WM2026-07-30
Sorry to hear there is an issue. Canel guidelines would be outlined in the service agreement. Please send your full address and review to [email protected], subject TRUST PILOT and we will look into it. Thank you
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Devin · 7 reviews · Experienced 2026-07-28 ·
★★★★★
Driver few by house and said can wasn't out
So i put my can at the curb at 9pm last night. I hear the garbage truck so I go to window to see if he stops and he does not instead he fly past my house like hes in a police car chasing someone. Then posts that my can was not out or empty which it is not it is completely full. Not the first time this has happened but its ridiculous esp since I might put my can out 1 time every 3 pickups but I dont ever complain or try and get a discount for how little I put it out.
Reply from WM2026-07-28
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
J
John S · 3 reviews · Experienced 2026-07-26 ·
★★★★★
The company lies
The company is guilty of false advertising and misleading customers. There should be a class action lawsuit. They are guilty of greenwashing. They say they recycle but I know for a fact that my recycling is mixed with regular trash. There is no special or separate site for recycling. So you pay for a service that they are not providing. Add to that all the other complaints in the other reviews. I don’t know how this company does not go under.
Reply from WM2026-07-27
Hello, we would be more than happy to look into your complaint/ Please email [email protected] with a copy of this review and your complete address and phone as we most certainly want to check into your claim of not recycling.
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Sister Pat · 1 review · Experienced 2026-07-24 ·
★★★★★
If we could give them a zero we would
If we could give them a zero we would. 2 weeks no pickup...talked to service rep today...said we'd get credit...ha ha...and garbage would be picked up by 10 PM today...then received an email that said it would be picked up next week...3 weeks without service. We paid for a full year and are not getting what we paid for. Garbage on our street and neighboring streets is overflowing. They have not responded to emails, have lied to us and basically stole our money...since we are not getting what we paid them for. A zero would be too high for our satisfaction rate.
Reply from WM2026-07-27
Hello we are sorry to hear of your experience with us. We ask that you email [email protected] with a copy of this review and your complete address and phone and title it Trust pilot so we can look into this.
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C G. C.G · 1 review · Experienced 2026-07-23 ·
★★★★★
I have never experienced a company that…
I have never experienced a company that doesn’t have a decent staff or good customer service, especially from a customer who has been paying on time for the last five years never missed a payment this past week my pick up normally is on Thursdays. I have cameras around my home so I can visually see what’s going on. I see waste management garbage truck come normally as they do between 6 and 8 AM. The man gets out of his truck. he looks inside of my garbage and takes off. He does not pick up my garbage or empty. The garbage can at all once I called the company to complain about it. One of the ladies said yes, I see that he made notes that he made a mistake and he’ll be there Friday morning to come pick it up again. I have cameras so I can monitor everything that’s going on in front and around my home. No one shows up Friday Friday afternoon. I make a call spoke to a gentleman who says there’s no notes in the system. I have no clue who you talk with and now that it’s in the afternoon we won’t have anyone to come pick up your garbage I said so what am I supposed to do he goes you might have to wait till Monday. go figures so what am I supposed to do with my garbage that I have now I can’t hold onto it for the whole weekend. What am I supposed to do? He advised me to double bag it and try to store it somewhere until Monday, but how am I supposed to know that Monday that you’re gonna come pick up my items and why can’t you conveniently make it easy for me since I’m a paying Customer there was no discussion of how to satisfy my complaint. I asked for a supervisor he refused to put a supervisor on the phone and told me that he figured it out. It was a trainee that was learning the route and forgot to pick it up. I told him will send the train back to come pick up my garbage. He told me I do apologize multiple times but there’s nothing else I can do This company really needs a makeover. This is horrible and I feel disgusted. I feel used. I feel that they could have made an exception and sent somebody to pick up my garbage since I’m not at fault. They did nothing to satisfy me at all one pissed off Customer.
Reply from WM2026-07-27
Hello we are sorry to hear of your experiences with us. We ask that you email [email protected] with a copy of this review and your complete address and phone and title it Trust pilot so we can look into this.
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Sheila · 1 review · Experienced 2026-07-24 ·
★★★★★
When is the last time waste management…
When is the last time waste management picked up garbage in the Village of CORFU? I am a former customer AND resident and drove through there today and saw garbage STILL hasn't been picked up
Reply from WM2026-07-27
Hello we are sorry to hear of what you viewed. Please know we are working to clear up the area.
There have been multiple times where our garbage & recycling have not been picked up. We would get an email the night of our scheduled pick up day that they will be coming the following day. The following day comes around and nothing, now our garbage is sitting outside for at least a week. Keeping in mind this has happened several times, my husband & I have patience but this is unprofessional, we pay on a monthly basis for this service we are barley receiving. I tried calling a customer service representative and could not connect to one, I was able to chat with someone online. They basically told me in short words they lack workers to come and pick up the trash. Finally after a week someone came to get the garbage but never picked up the recycling! We are very close to switching companies.
Reply from WM2026-07-24
Very sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We look forward to hearing from you. Thank you
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Mike Mzt · 5 reviews · Experienced 2026-07-21 ·
★★★★★
Great company that now sucks
This was a great company with reasonable rates. Now the bill is over $205 for three months and the service sucks. I put out the trash at 9am they are suppose to pickup between 12 and 3 pm. The driver just drives by and reports he serviced the address. I call to complain and spend over an hour being bounced from person to person then hung up on. Called back today to again be bounced around then told a supervispr.would have to call me back within 24 hours. I am done. I am not paying for no service and to have the fee continually increased.
Reply from WM2026-07-22
Hello, we are sorry to hear about this. Please email [email protected] with a copy of this review and your complete address and a good phone number and title the email Trust Pilot.
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dre · 2 reviews · Experienced 2026-07-20 ·
★★★★★
I put my dumpster out and an extra bag…
I put my dumpster out and an extra bag with a tag I purchased at local price chopper as directed by the company when I started using there service years ago. Never had a problem until yesterday. I noticed they didn't take the extra bag. I went outside to check to see if the tag had fallen off. The tag was there and a smear of what look like tar or motor oil. I went inside and looked on my camera's. The driver pulled up, park and sat about 5 feet from the bag for about two minutes. He then pulled up to the bag, got out his truck and wiped the bag. He then got back in his truck, put the container he had in his hands on the floorboard. he then pulled along side the dumpster and empty the container and drove off.I contacted the company (after about 45 minutes of being in the chat que) I finally was next, started typing and they type I took to long and they had to move on. I got back inline as I was number 14 in the que now. In the meantime I googled hoe to get a live rep. They said just keep saying customer representive over and over and eventually a live rep will answer and it was right. I kept saying it about 20 times. Spoke with the rep and he said the bag was contaminated I explain to him what happen. He put me on hold came back and said alight we will send somebody out later today or tomorrow and pick the bag up and I see that you have the tag on the bag from our camera. Next morning I get a call while I'm at work and they leave a message that I had the wrong tag on the bag so they won't pick it up. I called them back(using the technique I learned from google) and eventually got ahold of a rep. I went thru the whole story. She said wrong tag. I told her I've used the same tags for years all the way up to last month when did it change? She couldn't give me an answer but put me on hold to talk to her supervisor. After going back and forward with this girl I asked for her supervisor. I spoke with her went round and round and she said the driver must of got out to check the tag and was wiping the bag to see. I asked her so my camera's and my eyes are lying to me? She put me on hold for ten minutes then another lady answer as if I just called in. I gave her the story she transfered me to a supervisor and I had to tell the whole story again. He went thru the same thing but said there was nom mention of a contamination. I told him I have the email He put me on hold for about 5 min came back and said he was going to look into it further about the tags, nothing about what wa seen on camera and he would call me back. I asked for his name and he told me Patrick and said he would call me back soon. This was at 9:20am it is 3:04 pm, you think he's gonna call me back? HELL 2 THE NO! i GIVE THEM ZERO STARS for this plus the price has gone up constantly with shitty service and customer service!
Reply from WM2026-07-22
Hello, we are sorry to hear of your experience. We ask that you send us an email with a copy of this review, your complete address and a good phone number and title it Trust pilot and send to [email protected]
I put out yard trash at end of yard the day before scheduled pickup to make sure it was there when they came,they didn't show up,I need the container emptied for regular trash,very disappointed in service
Reply from WM2026-07-22
Hello, we are sorry to hear this happened and would be happy to help. Please email [email protected] with a copy of this review and your complete address, and phone and title it Trust pilot.
