WM (wm.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I ordered a second trash can that they've added to my bill. When I call to find out where it is, they tell me it's not offered to my area. That's a lie. My family member next door just got hers. Rarely can you speak to real person and when you do, they are not helpful. Sometimes they don't pick up and you don't get an explanation.
Reply from WM2026-07-08
Sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it. Thank you
M
Mary Jo · 1 review · Experienced 2026-07-07 ·
★★★★★
Terrible customer service
Terrible customer service. I requested help with a dumpster over a month ago, never got it. Now they are giving me the run around so I won't cancel, promising to fix everything but underdelivering. I already had another company drop off a new dumpster. I want out! They dropped off another broken dumpster.... Ron is the worst.- rude, unhelpful.
WM should get their act together. They are just another company that got too big too fast and have hired untrained "service" people.
Reply from WM2026-07-07
Very sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into this right away. Thank you
C
Carol Wilton · 1 review · Experienced 2026-07-05 ·
★★★★★
Ridiculous cancellation fee hidden
I cancelled my service after price hikes and now I have a fee of $132 on my credit card bill for bin removal. Pick up of a curbside garbage can! If it is in the original contract it is hidden in a lot of fine print. I called to find out what this charge is and asked them if I could drop it off myself and they said no there is nowhere to drop it off. Just where do these bins go when they pick them up then? I feel completely ripped off. I could have chosen a cheaper service and I highly regret choosing them. From what I see this is a very common issue. I wish I had read reviews before signing up. There are 94% 1 star reviews on this site alone. I will do my best to help people avoid using this company starting with my neighborhood chat with 150 people and inform them this is not the service they should get. Someone asked just the other day so now I have a suggestion of who NOT to get unfortunately.
Reply from WM2026-07-07
Thank you for your review. We work hard to provide the best service at the best possible price, sorry to hear we fell short of your expectations. Information regarding the removal charge is on each invoice under the highlighted important messages banner. I hope this information helps.
We had a very disappointing experience. As a Nonprofit organization, we have a responsibility to manage funds carefully, so being charged for an extra month after canceling our service was especially concerning. Every time we called, we were given a different explanation, making the situation even more frustrating. We also sent a certified letter notifying them of our cancellation, yet it was still not handled properly. I would not recommend this company.
Reply from WM2026-07-07
Very sorry to hear your cancel request was not handled properly. Please send your full address, review and the details of your concern to [email protected], subject TRUST PILOT. We will look into it right away. Thank y ou
K
Katie Codd · 1 review · Experienced 2026-07-02 ·
★★★★★
Crazy surcharges and fees
Crazy surcharges and fees. Bad partners, do not use them. From customer service to day2day operations this company with cause you never endding headaches.
Reply from WM2026-07-03
Sorry to hear your experience wasn't exceptional. Please send your full address, review and the details of your concerns to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
R
Ryan Laurendine · 1 review · Experienced 2026-06-30 ·
★★★★★
Avoid this company.
Avoid this company.
My experience with this company has been one excuse after another instead of simply providing the service I paid for.
They failed to pick up my trash and then attempted to deny it by sending me old photos and video of my property as “proof.” One of the photos they provided is clearly labeled November 2024, even though it was being used to justify a missed pickup in 2026.
The evidence they provided doesn’t even match my property today. The vegetation is completely different. The video shows a Winget’s garbage can that hasn’t been at my house for quite some time. It appears to have been recorded before my mailbox was installed. It even shows a white car parked in my driveway. I have never owned a white car, and no one who has lived at my home during the past six years has owned one.
This wasn’t the first problem I had with them. I’ve been told my garbage can was “too heavy” to move. On another occasion, I used a different garbage can that they had emptied for months, and suddenly I was told it was “too small,” even though it was essentially the same size as the one they had been servicing all along.
After all of this, I canceled my service. Instead of accepting responsibility for what happened, the company attempted to charge me an early termination fee, even though my decision to cancel was the direct result of their failure to provide the service I was paying for and their reliance on outdated documentation to dispute my complaint.
In my experience, this company consistently looked for excuses rather than solutions and refused to take responsibility when they were clearly in the wrong.
I cannot recommend doing business with them.
Reply from WM2026-07-01
Hi, sorry to hear this was your experience. Please send your full address, review and the pictures you were sent to [email protected], subject TRUST PILOT. We will look into this right away. Thank you
M
Marie Dennis · 1 review · Experienced 2026-06-01 ·
★★★★★
This company didn't come for a elderly…
This company didn't come for a elderly friend he kepted calling. No pick ups. So he canceled they are suppose to pay him back. Never did so he put the trash out they left it there. People they are crooks. Honest to God. They know they owe him money
Reply from WM2026-06-30
Hi Marie, we are happy to look into this for your friend. Please have them send their full address, phone number and a copy of your review to [email protected], subject TRUST PILOT. Thank you
A
Alex Bentley · 16 reviews · Experienced 2026-06-30 ·
★★★★★
Highly Recommend That You Find Another Provider! Awful Company!
WM is awful. Their customer service is practically nonexistent, and their website and payment platform are atrocious. I had autopay enabled but decided to make an early payment, assuming autopay would not process if my balance was already paid in full. I was wrong. This is the first provider I’ve ever dealt with that still charged me after I made an early payment while enrolled in autopay. I contacted customer service, but the representative, Ladwane, was terrible . They simply repeated the same thing over and over, acting as though it was no big deal because the extra payment would be applied to my October bill. I kept explaining that I did not want to pay an October invoice in June, but that concern was never addressed. The complete lack of service, communication, and basic understanding of why an unexpected extra bill could create issues was incredibly disgusting. Thankfully, I have enough money in my account to cover it, but there have been times in my life when an unexpected charge like this would have created a lot of problems. If the situation itself doesn’t infuriate you, their website, chatbots, and customer service certainly will. The dismissive attitude of their customer service representatives is downright callous in this economy. I’m seriously considering finding service elsewhere. Highly recommend that you go elsewhere, if possible!
I seriously do not recommend WM.
Reply from WM2026-07-01
Hello Alex, very sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into this right away. Thank you.
B
Brandi · 1 review · Experienced 2026-06-27 ·
★★★★★
DO NOT DO IT
DO NOT DO IT! Just don't. This company is absolutely terrible. They go up on your rates (Not just fuel charges). They charge you 6 months payment upfront to discontinue services as well (so your looking at around 600 bucks to cancel, minimum if you have a small dumpster) . Their service team has been good at doing their job but their company is a scam. Whoever makes the rules and decides billing should be fired. Those people are evil and are out to steal your money. Keep in mind the cancelation fees apply no matter how long you've had your containers.
Reply from WM2026-06-29
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
T
Terry · 1 review · Experienced 2026-06-24 ·
★★★★★
Disappointed by a giant in trash
I must pile on with to poor service that was or more like wasn't provided. First for weeks never picked up on the day THEY scheduled. They would only take what would fit in their container. We juveniles moved after 40 years in the same house and had a ton from the pack. I finally gave up and demanded a refund and asked them to get their container. That was three weeks ago and still waiting. I won't hold my breath
Reply from WM2026-06-26
Hi Terry, sorry to hear there is an issue. Please send your full address, phone number and review to [email protected], subject TRUST PILOT. We will reach out to get a better understanding of what happened. Thank you
M
Mary West · 1 review · Experienced 2026-06-25 ·
★★★★★
Fed up @ Claremore Flats
We have dumpsters on our property at Claremore Flats from waste management. Our driver dumps and bangs. The dumpsters doesn’t put them back where they go, leave trash hanging out at the top of them and stuff all over the ground and never gets out out of his truck except to open the gate and can’t even be bothered to close the gate.
Signed, Property Manager
Reply from WM2026-06-26
Sorry to hear this is happening. Please send your full address, phone number and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
J
Jennifer Lavon · 3 reviews · Experienced 2026-06-23 ·
★★★★★
They charged a fee for a supposedly…
They charged a fee for a supposedly over recycling bin unit. Meaning they claimed it had too much waste in it. How is that even remotely possible when the bin is closed and tight. Money hungry company. Liars too.
Reply from WM2026-06-26
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it.
Terrible. We just moved and had to make the switch from Athens to waste management and I’ve already had to call five times just to get my trash picked up. Their bulk item pick up is a joke- you have to itemize and or bag every single thing. For example- cardboard boxes have to be bundled and tied and under a certain weight. Mattress pads have to be covered in plastic so you have to buy a cover or wrap it in Saran Wrap the agent said. All the customer service representatives have been cold or rude. I would literally pay more to use a different service but they have an exclusive contract in my neighborhood.
Reply from WM2026-06-25
Sorry to hear your experience hasn't been exceptional. Please send your full address, phone number and review to [email protected], subject TRUST PILOT and we will look into it. Thank you
b
betsi · 1 review · Experienced 2026-06-22 ·
★★★★★
Terrible to good customers
We've had our own large covered container for over 20 years. In April we were told we would be getting one of their containers so they could use an arm truck to pick it up...So their container arrives in May. This container is tall,and hard for me (65 yo female) to lift the bags into. I called to see about replacing it with a smaller one...sure they say, it will cost you $15. What?!?! Never mind. And the driver still has to get out and empty it, no arm truck. Next bill arrives with a large increase. I've had enough. Call and set up with a new company. Call to cancel WM last week of May. They try to change my mind of course, with a much reduced fee and a couple free months. No thanks, I've had enough. They tell me the container will be picked up June 1st. Nope. Then they say June 3rd. Nope. Still here in the driveway as I type this. Yesterday I get an email with an I voice for $91....$75 for container pick up. The other 16? Beats me. They will get that money never. They are unbelievable.
Reply from WM2026-06-24
Sorry to hear your experience wasn't exceptional. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
They continually raise rates, choose when service cannot be provided even though other companies had no issues, tried to refuse my cancelation even though I haven't been under contract for 4 years. Also since you prepay for services a month ahead, they were paid for June 2026 but have not provided service so far this month. (Yes I have pictures for proof date and time stamped). THE most horrible customer service to quote Dennis "The h*ll if we're removing the dumpsters July 1st" as stipulated in my cancelation sent by certified mail with signature as proof they received it.
Reply from WM2026-06-19
Sorry to hear there is an issue. Please send your full address, phone number and a copy of your review to [email protected], subject TRUST PILOT. We will look into it. Thank you
T
Tabitha · 1 review · Experienced 2026-06-16 ·
★★★★★
I would have given it 0 stars if could
I would have given it 0 stars if could. I set outside a mattress, boxspring, ever size chair and coffee table. Thinking I’d would be considered a medium pile and cost $75 plus $13 extra a piece for box spring and mattress. Which comes to $101. But no they said it was between medium and large so they charged me for large which is $120 plus the $14 a piece for mattress and boxspring. I checked prices for landfill so if I had brought it in would have cost me $52. I was charged a total of $168 for these people to do it which is crazy! Don’t go through this company they overcharge!
Reply from WM2026-06-19
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
Many missed pickups, then having to call and do follow ups. Easier to add another bin to your council and pay them as they turn up every time. If renting most landlords will allow another bin added at your cost :)
Also bin is exactly the same as council bin so easy to mix up which will cost you if happens even if bin wasn't collect
Reply from WM2026-06-19
Sorry to hear there is an issue. Please send your full address, phone number and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
J
JAS · 1 review · Experienced 2026-06-16 ·
★★★★★
Good riddance Waste Management!
I have been a customer of Waste Management for over a decade. While my overall service is good, the pricing is extremely deceptive. I have always paid on an annual basis so that I could get a discount. The invoice that I received today was 10% higher than last year's bill. I called them to attempt to negotiate & had no success. I cancelled my service. I immediately signed up with Aspen Waste. My price is $105 less per year. WM will charge me $75 to pick up my garbage & recycling containers when my service is done at the end of the month.
Reply from WM2026-06-17
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
M
Mallory · 1 review · Experienced 2026-06-16 ·
★★★★★
I would give zero if i could
I would give zero if i could. DO NOT USE THEM!!! They charged overages every month MINIMUM for the lid being slightly raised. They charged me an unauthorized $150, will NOT answer the phone, wont cancel service even after you've requested it multiple times. DO NOT USE THEM!!! Garbage company.
Reply from WM2026-06-16
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into your concerns.
C
Christie · 1 review · Experienced 2026-06-15 ·
★★★★★
Misleading Billing After Cancellation
I canceled my Waste Management service on May 25, but I still received a bill dated for June. When I contacted Waste Management, they told me the June bill was actually for May service. The invoice date does not match the service period, and this is confusing and misleading. If the bill is for May, it should be labeled correctly. If my service was canceled in May, I should not be receiving a June bill at all. Customer service did not provide a clear explanation or fix the issue. Waste Management needs to improve their billing accuracy and communication with customers.
Reply from WM2026-06-15
Very sorry for any confusion. Please send your full address, phone number and review to [email protected], subject TRUST PILOT and we will reach out to go over the invoice.
