WM (wm.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
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Scott Norwood · 4 reviews · Experienced 2026-07-15 ·
★★★★★
Did not pickup recycle Thursday
Did not pickup recycle Thursday. Called them Thursday afternoon and their system said the container was emptied at 2PM. Not true. I waited to chat with a rep, was 6 deep in the queue, and was disconnected. Called back Friday and was promised Friday pickup. Also not true. Asked for a call back from management, was told I would get one. Also not true. They take the money, do not provide service, and when told thumb their nose at you. Working to get them fined. This is theft. Added: Lisa at WM says that I can't get accurate information from their systems since I have a relationship with them through Water and Sewer. Second (third?) class citizenship confirmed.
Reply from WM2026-07-20
Very sorry to hear this was your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
This company is the absolute worst. They sign you up on a contract and make you pay $3,000 if you want to cancel it beforehand. The service is terrible. The customer service agents are rude and are hard to work with. I tried to cancel my service because my business is closing and they made me sign an affidavit and now they said that we have to pay for an entire month of service that we are not even using and it’s absolutely ridiculous. Another thing they do is that they automatically renew your contract without even asking so it’s even harder to get out of your contract. I do not recommend this company to anyone because you are not getting what they promise.
Reply from WM2026-07-21
Thank you for the review. Information regarding early cancel and auto renew is noted in our signed service agreements. Very sorry your experience wasn't better.
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Jeremy Fulton · 2 reviews · Experienced 2026-07-20 ·
★★★★★
WM is a Dumpster Fire - Incompetence & Theft
Changed our dumpster order from 20 yard to 30 yard. They sent both to our house and then tried to charge us for both. After hours of battling over the phone they dropped the charge. When the dumpster was not picked up on time, we called to ask why and they said we would be charged a late fee for it not being picked up on time. We spent MORE hours on the phone fighting that. The representative promised the bill was zero'd out. A month later, we received another later bill. I just had to spend another 45 minutes on the phone fighting and just gave up and paid them.
Reply from WM2026-07-21
Very sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
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Lee Anne Young · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Buyer beware
Before signing up for residential service with WM, know that they will hold you hostage. They will continually raise prices and when you've had enough and want to cancel service you get to pay them even MORE money. You can cancel, but they will charge you a $75 cart removal fee PLUS fuel surcharge and administrative fee. To get out of their service, it cost me $$90.91.
Reply from WM2026-07-20
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
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Ronald L Oles Jr. · 1 review · Experienced 2026-07-17 ·
★★★★★
have missed every pickup since i signed…
have missed every pickup since i signed my contract with them ( 2nd contract) and after multiple calls to them they continue to tell me they will send a truck the next day and give me a confirmation number.
Ordered a 3 yrd dumpster in March (currently July) and they collected payment... sent a email the next day saying they dont offer 3 yrd dumpsters in my area, have billed me for a 3 yrd dumpster every month since signing my contract (1st contract) in March.
Reply from WM2026-07-20
Very sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
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Walter moore · 1 review · Experienced 2026-07-17 ·
★★★★★
I think it's pretty crappy in the 2…
I think it's pretty crappy in the 2 years I've lived here that I've put out my recycling bin twice, the first time I thought maybe it was a mistake thinking it was empty but today as I was recording I watched the worker open the bin and seen that it was full and still left it sitting there. Just wow
Reply from WM2026-07-20
Very sorry to hear there is an issue with recycle pick up. Please send your full address and review to [email protected], subject TRUST PILOT and we will look into it. Thank you.
The trash truck driver took 4 garbage bags out of the trash can .Put them on the ground ,emptied the trash can that only had tree branches in it. And left the trash bags on the ground. I called WM to tell them what the trash truck driver did. They said they would put in for the driver to pick up the trash bags on the ground. The driver came and only dumped the trash can again. He left the trash bags still on the ground! I am now looking for a different trash company.
Reply from WM2026-07-20
Very sorry to hear there is an issue. Please send your full address and copy of your review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
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Elizabeth Blakstad · 1 review · Experienced 2026-07-17 ·
★★★★★
I don't even have an account w Waste…
I don't even have an account w Waste Management but they have yhe worst customer service! I will NEVER use this company.
I bought a farm. Farm had dumpster from wm. Seller of farm is sick in hospital. I called wm to have it removed. They never cane on scheduled date. And now have no record for a pickup. THEY JUST WANT TO KEEP CHARGING A SICK OLD MAN.
F THIS COMPANY. And their dumpster. Im keeping it now
Reply from WM2026-07-20
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
I’ve been a customer with WM for 6 or 7 years now and the price was $76 every 3 months. I get inflation and price increases but the nickel and diming has become increasingly common and expensive. Everytime the lid is slightly elevated an inch or more you are charged an additional $5-$20 per week on top of a now $208 a 3 month bill. God forbid you want to recycle that’s extra. So I canceled and went with a new company. Apparently I missed the cut off so $208 was pulled even though autopay had been removed the month prior. I was only untitled to $89 of that $208, 3 weeks into the 3 month plan because I have to pay for you to come get your trashcan back. Do NOT waste your money run from this company as fast as you possibly can it’s a money hole. The new company I’m back down to $75 for 3 months for BOTH trash and recycling and have been assured the lid can be up and they do not overcharge for that.
Reply from WM2026-07-20
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
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Som · 5 reviews · Experienced 2026-07-15 ·
★★★★★
Missed Collections, No Cancellation Confirmation, Still Sending Invoices
We have been a long-term customer, but unfortunately our recent experience has been extremely disappointing.
Over a period of around six weeks, our food waste bin was missed three separate times. As a food business, this is completely unacceptable and put our operations at risk.
Although WasteManaged eventually agreed to investigate, it took far too long to receive any resolution. Even obtaining a refund for the missed collections involved repeated follow-ups and unnecessary delays.
The most frustrating part has been the cancellation process. We submitted our formal cancellation request over a week ago, yet we are still waiting for written confirmation. Instead of processing the cancellation promptly, the company appears to be delaying the process while continuing to issue invoices. We have had to chase them repeatedly by email just to receive updates.
Businesses rely on waste collections being reliable. We cannot risk our business on a provider that repeatedly fails to collect waste, delays complaints, and makes it difficult to leave.
I sincerely hope WasteManaged improves its customer service, complaint handling, and cancellation process so other businesses do not experience the same issues.
Reply from WM2026-07-20
Very sorry to hear this has been your experience. Please send your full address and copy of your review to [email protected], subject TRUST PILOT, we will look into this right away. Thank you.
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Liz Brock · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Canceled without cause
I have had service from WM for the last few years. I have trimmed trees, widened drive and most recently allowed them to move my container. Since being moved to the road, I have had no pick ups. I looked online, it said my service is inactive. My husband called last week, the employee did not know why that was. My payment came out in June as scheduled. He was unable to find anything out Friday or Monday. He was great at communicating with my husband about him being unable to get an answer. Today, he is informed that the driver is refusing to pick up at our house, siting a safety issue. How, after 3+ years and allowing the dumpster to be moved 300 yards away from my original placement, is this a safety issue. I’m so mad. I am writing a bad review which I never do.
Reply from WM2026-07-20
Thank you for taking the time to share your concerns. We understand how frustrating and disappointing it can be to learn that your service has been discontinued after receiving collection service for 3+ years, and we sincerely apologize for any inconvenience this situation has caused. Safety is a top priority for both our employees and the communities we serve. While we recognize that this location was serviced in the past, conditions can change over time, and our team must regularly evaluate service locations to ensure they meet current safety standards. We appreciate your understanding that these decisions are made with the safety and well-being of everyone involved in mind. We thank you for the opportunity to have served you and wish you all the best moving forward.
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Anna marie Heeney · 1 review · Experienced 2026-07-14 ·
★★★★★
Horrible service
Missed pickups in San Antonio are understandable, but rude, dismissive customer service experiences are the reason for my review. I cant believe I am paying for such a lousy service.
Reply from WM2026-07-20
Very sorry to hear this. Please send your full address, review and the details of your interaction to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
Waited for this live person to come online for all of 11 callers ahead of me. Once she got online asked me all the necessary questions to tell me to hold on to drop me and it starting all over again. Customer Service SUCK and to not have a live phone call. When I got dropped the lady had asked for my email and phone number...do you think she called me back NO. CUSTOMER SERVICE IS AWFUL
Reply from WM2026-07-20
Very sorry to hear this happened and we appreciate the opportunity to improve. If you still need assistance, please send your full address, review and reason for the call to [email protected], subject TRUST PILOT. We will look into your concern right away. Thank you.
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Pamela · 1 review · Experienced 2026-07-08 ·
★★★★★
Holding drivers accountable for missed pick ups…
Holding drivers accountable for missed pick ups. And saying a pick up was completed when it was not. Customer service is all lip service and no action. Been told by at least 2 corporate people that we would receive a call back about our missed pick up complaints. No return phone call was made or received. No district manager or route manager has reached out to see if our pick up has been done. The only credit they could offer is $30.66 for one month of free service. Definitely would recommend by word of mouth that shop around and avoid Waste Management for trash pick up.
Reply from WM2026-07-20
Very sorry to hear about your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into this right away. Thank you.
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Brian Mcneill · 1 review · Experienced 2026-07-13 ·
★★★★★
Trash company is trash.
If it was possible to give this trash company zero stars I would (pun intended) you pretty much have to threaten war to get a customer service rep on the phone and starting new service is a scam they won’t bring you a trash can for weeks but will continue to charge you. Do not trust this company PLEASE find a better trash company to subscribe to in your area.
Reply from WM2026-07-20
Very sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
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Bonnie · 1 review · Experienced 2026-07-13 ·
★★★★★
We had Bagsters picked up for our…
We had Bagsters picked up for our business and Scott Metheny picked them up and communicated well with our staff as well as took pride in our clients yard. Thank you for going above and beyond!!!!!
We appreciated the hard work
Reply from WM2026-07-20
Hi Bonnie! We are very happy to hear Scott provided you with such a positive experience! Thank you for taking time to leave a review.
One of the shitest service I have ever received,
They don’t come to pick your bin on time, charge you on over weight also can’t cancel the contract, this company basically trapped people into contract and they find reason to charge you, I wish I had checked their service and received Brodie purchasing
Reply from WM2026-07-20
Very sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you.
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Rex Anderson · 2 reviews · Experienced 2026-06-18 ·
★★★★★
They charge a $220.00 overfill charge…
They charge a $220.00 overfill charge for a few bags being over the top of the dumpster. The lid on the container was also broken. Trash could not be thrown into the back of the dumpster to fill it properly. We plan to end service ASAP.
Reply from WM2026-07-20
HI Rex, sorry to hear there is an issue with the container, preventing you from using it properly. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into this right away. Thank you
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Polly Sue Poppy · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Pirates and Thieves
I recently moved and no longer need service from WM. I cancelled svc at previous address but am still being billed in addition to being billed at new address even though I don't even have a WM toter. I cannot reach a human to speak with. Emails and online requests are ignored.
Reply from WM2026-07-10
Very sorry to hear this. Please send the full address and a copy of your review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
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Maritza Albert · 2 reviews · Experienced 2026-06-26 ·
★★★★★
They pickup trash at 3 or 4 AM with no…
They pickup trash at 3 or 4 AM with no regards for Wilmjngton's noise ordinance.
Reply from WM2026-07-09
Very sorry to hear this. Please send your full address, or the address we are servicing, and a copy of your review to [email protected] subject TRUST PILOT. We will look into it right away. Thank you
