WM (wm.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
They are stealing money from people and not doing service and now they charge you 85dollars for energy (aka gas) if you can find another company to handle your waste removal. I now use on point.we will see how they do
Sorry to hear there is an issue. Please send your full address, review and the detail of your concern to [email protected], subject TRUST PILOT. We will look into this right away.
Really frustrated. Multiple price hikes to a ridiculous amount (I'm now paying 1/3 the price with my new company) and then a $350+ charge to pick up their own container. I tried to engage them in conversation to wave that since we had been a long-time customer and they didn't budge; they just kept charging me late fees so I paid $375.56 for them to pick up their bin.
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
This week Waste Management took our trash can. When my husband called they said that they would give us one next week. My husband called the city and they got WM to bring us one the next day. Unfortunately they brought us a dirty, scratched up and defective lid one. That is terrible customer service.
Very sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it right away. Thank you
We canceled our service after several years due to moving. Prices kept creeping up and they're charging us a $75.00 fee for coming and picking up the container. Laughable!
Hi Brenda, thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations. Removal charges are common in our industry whether included in your monthly bill or charged at the end. Notification of the charge is on each invoice under important messages. I hope this information helps.
Very bad customer service and the take extra money please don’t trust them anymore I will leave soon as possible 1 from 5 start 👎👎👎👎👎👎👎
Hi, sorry to hear there is an issue. Please send your full address, review and the details of your concern to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
I am in the exit part of switching to another company, never signed a contract. Never would, A new startup came along and offered us for $50 for 3 month, opposed to $121 every 3 months. We'll be able to enjoy it for a couple months, maybe even a year, then waste Management will buy them out and Jack the prices right back up. I've only been here 25 years but when I first came .here it was $42 for 3 months. If only our salary and retirement funds and social security checks went up as frequently as everybody else's, we would be in good shape
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
Read Reviews and beware- Dangerous company to partner with. They will continue to steal from you by charging when they miss pickups. They will deny any wrongdoing. You will have to spend a lot of time on the phone to ask for both the GSP and video footage of the pickup. Only then will they give a credit back. When they are at breach of contract they will try to charge you to leave. In the contract they can charge as much as they want for surcharges and fees. There are several new lawsuits you can join to help you fight this. They will deny property damage until you threaten with a lawyer. Customer service is nonexistent. Pricing is terrible and not even slightly competitive. Do not partner with WM. You will regret it.
Very sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We look forward to hearing from you.
Worst company I’ve ever dealt with, worst prices, worst customer service. Missed pickups on the regular. We had so many bad dealings we got rid of their bin and let bill go to collections (never done so in 50+ years). Terrible company, if you want to retain your sanity DO NOT USE THIS COMPANY
Hi Rand, sorry to hear this was your experience. If you need assistance, please send your full address, review and how we can help to [email protected], subject TRUST PILOT, and we will look into it. Thank you
Worked 2 wks on agency , got bullied 2nd wk by two bullies who they kept on and sacked me, supervisor was lazy, laying low in office 90% of time, they dint supply proper PPE when you consider the amount of dead animals(rats) you come across. Picked up eye infection I still have trouble with now..AVOID.
Hi, please reach out to the integrity hotline with your concerns at 800-265-9381. Thank you
I rented a 12 foot dumpster to my residence in Chandler, AZ to get rid of some renovation debris. The dumpster I rented was supposed to be picked up on a specific date, May 18. That day, I got an email saying that I, “the client”, declined the pickup, but I didn’t. I called customer service & they said actually the driver brought the wrong truck to pickup the dumpster I had rented. It charged me a trip fee pending on my account and I asked the person on the phone about it, but they said it would fall off & I needed to just wait for my invoice. They ended up coming later that day and picked up the dumpster. Then the very next day, AFTER the dumpster had already been picked up. I got yet another email saying they couldn’t pick it up because it wasn’t outside my residence... and I got another trip fee charge pending on my account. I called customer service again & they said it would fall off, and to again just wait for my invoice. Now today, I got my invoice… I had previously prepaid over $600 for the dumpster rental so that was already paid, but because of all the mistakes made by WM, I somehow now have an invoice for over $1000. Your system is completely broken & I don’t understand how you’ve overcharged me so excessively, or messed up this dumpster pickup process so much. It’s frustrating that I keep calling and talking to people about this and nothing seems to get resolved. I guess I will be calling again tomorrow, because you better believe I am not giving you another dime.
Hi J P, so sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
Do not use them they lie about things they change the price every month until you’ve finally had enough then they finally drop fees and give you free month Then once you finally get fully fed up they charge you a removal fee on top of everything else
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
I've been using WM since I moved into my house over seven years ago. I've been putting my trash into the requisite bins for the duration; garbage, recycle and green waste. Always the same, week after week. I've never had an issue until... Last year and recently, 5/30/26, I received a notice through the website that I was in trouble and could possibly be fined for contaminating my bin. What!? How does one contaminate a garbage can? Both times, I find out, it's for using a plastic garbage bag. So, this second time I've had it with this BS, so I call customer service which is not listed on the website (wonder why?) After a bit of searching, I find a customer service number and give them a jingle. After five minutes of prompts, I finally get a human on the line. I ask, is plastic a recyclable? Why, yes it is. I ask, is paper a recyclable? Why, yes it is. Then why, I ask, is loose and shredded paper, together in a plastic bag, not a recyclable item. Well, because we don't know what's in the bag. Well, I say, it's paper, a recyclable item in a plastic bag, also a recyclable item. Why then, am I getting a notice and possible fine for placing two recyclable items in the recycle bin? It's policy. You're not allowed to do it. Well, that's pretty damn stupid. What am I supposed to do? Well, the shredded paper can be put in either the Green waste bin or the regular bin. Just dump it in...loose. What? Loose? Or, you can dump it in the Recycle bin, also loose. Why would I do either? Shredded paper is not a green waste item. Why would I put shredded and/or loose paper in either bin. Both would blow out as it's being dumped into the truck, blowing on the street and into my and my neighbor's yards. Who's coming to clean it up? WM? No. Well, I'm not either. I've come up with a way to make that not happen but, I get notices that I'm in danger of being assessed a fine for doing it my way. Well, I'm told, that's policy. Ok then. Going forward, I will be doing just that. When my neighbors start bitching that every Friday it looks like an NYC confetti parade coming out of my bins, I will give them the number I called and recommend they call and complain about your insane policy. Did I mention...I won't be cleaning up your mess. I've always thought WM was a decent company, never having an issue until recently. They're always on time, very communicative when there's change in pickup day and very punctual on those days. WM, get it together and make this insane, utterly stupid policy go away!
Hi, thank you for reaching out. The plastic bag is not acceptable in recycle as it will get stuck in our sorting machines, possibly causing a break down or injury. Very sorry for any inconvenience caused by this. I hope this information helps.
No integrity. We have used WM for 4 years however recently decided to switch because of better pricing with another service. I spoke with the rep in detail setting a final pickup date, a date to remove the bins, and asked about closing my tab. To my surprise I was hit with a $75 cancel fee! That was never mentioned in my conversation. Moreover, they came to pick up our bins. As I am watching through the window I see the guy taking picture around the bins.. pause.. and leave. I then get an email saying that our bins were not placed outside for pick up. A bold faced lie! Literally watched this guy exclude the bins from his picture to create this false narrative. What a scam! Very disappointed after being a loyal customer for so long. Good riddance.
Hello Corey, very sorry to hear this. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into it. Thank you
Waste Management is such a rip off. If your container is too full they will not pick up your trash even after a holiday and they are late picking up trash. It wasn’t on the ground but it was in the container. And there’s no way you can talk to a live person and chat is useless because they are NEVER available even when their hours say they are there. The WORST company ever. NEVER USE WASTE MANAGEMENT EVER! Horrible reputation and now I see why.
Sorry to hear there is an issue. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into your concern of extras not being serviced after a delay. Thank you
Im trying to give them my business for trash service. Theyve been paid may 18th. Tell me why they still havent dropped off my bins. And when you call , you cant get thru to anyone. And if I cancel there Ai system wants to charge me for bins to be picked up , that I still havent received yet, ive emailed them and no response , HELL NO , CUSTOMERS CANT WAIT 2 WEEKS PLUS TO HAVE TRASH PICKED UP IDIOTS , YOUR LITERALLY THE WORST TRASH COMPANY EVER. I HAD TO SEND A GAZILLION EMAILS JUST TO GET HELP ,YOUR STUPID WEBSITE AND AI ARE HORRIBLE AND CONTRADICTS YALLS STUPID PROCESSES SCREW THAT , PLUS THE STUPID WEBSITE ALLOWS YOU TO PICK THE DATE FOR BINS TO BE DELIVERED WHICH LET ME CHOOSE FOR THE NEXT DAY, BUT WHEN I FINALLY GOT A HUMAN TO CALL ME THEY SAID IT TAKES A WEEK TO PROCESS THEN ANOTHER WEEK FOR BIN DELIVERY. THOSE CONTRADICT EACH OTHER SO INSTEAD OF USING INCOMPETENT AI AND INCOMPETENT WEBSITE. ITS SIMPLE PICK UP THE DAMN PHONE! IT LITERALLY TOOK WEEKS FOR ME TO FINALLY GET A HUMAN TO CALL ME , THE WORST MOST HORRIBLE INCOMPETENT NON SERVICE EXPERIENCE EVER. WHAT A NIGHTMARE , I found a trash company that actually knows how to pick up the damn phone , instead of using incompetent AI AND WEBSITE ONLY
Very sorry to hear this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
Very disappointing this company service. Without service keep sending invoices.
Sorry to hear there is a service issue. Please send your full address, review and the details of the concern to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
WM is hounding us to pay a $5 late fee. We canceled service less than 30 days after it billed us for another quarter: we could not condone WM's support for Donald Trump the lying dog and fascist president. We should not be subjected to a late fee for cancellation inside the 30-day window. When we submitted the cancel ORDER, WM responded that it would call us within 2 days to complete the transaction. It did not call. It sent an email a week later and got wrapped around its axle because the bill is paid by the spouse of the account holder. Nearly two years ago, we learned that WM bought the service from Patriot Disposal without notification to us of the change of ownership and change in holiday service. The change affected the 4th of July service. We expected the pickup to delay a day after the holiday. Instead, the driver arrived a day early and (much to his credit) dismounted and pulled our canister to the curb. The new local owners could not handle the administration of the new accounts. Service is OK. Corporate control is not so good.
Hi, sorry to hear there is an issue. In most areas the bill would be due before the 1st 30-day window of service. Please send your full address and review to [email protected], subject TRUST PILOT, and we will look into if you were charged incorrectly. Thank you
Three weeks in a row. Three times, now I have called in to pick up their bin, and they have not done so. It's so frustrating! Update: The Bin was picked up. And got a call from a gentleman named John. I appreciated the follow-up. updating my review
Sorry to hear there this has been your experience. Please send your full address and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
I rented a dumpster. I paid over $600 up front. I called to have it removed, they came and swapped for an empty one May 1. Owed me refund of $571.19. They came back on may 5 and removed it. Next thing I know I’m getting a bill for $1281. The dumpster they removed had nothing in it. I’ve been on the phone several times with these people. The bill was lowered to $488 the best they can do. If I was going to have a balance why would they give me a refund? Don’t use this company. They don’t explain anything. You’ll end up with a huge bill. I will never use this company again.
Sorry to hear you requested a removal but instead the container was swapped for another. Please send your full address, phone number and review to [email protected], subject TRUST PILOT. We will look into it right away. Thank you
They keep sending me mail for $23 a month but that is not their true price. Woody & Sons is cheaper and reliable. Never had an issue. Never been skipped. I would give them a 5 rating! They are cheaper than WM true price and $75 cancellation fee, which you can fight. Google it!
Thank you for the feedback. We work hard to provide the best service at the best possible price. We are sorry to hear we fell short of your expectations.
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