At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Woodland Direct (woodlanddirect.com) has a 4.1 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
Auto-generated from all reviews of this business. For reference only.Ken was very knowledgeable and helped me with the right product for my outdoor fire place. He responds fast, the service was great
Thank you, Roxana. We were glad to have you visit and we'll be sure to let Ken know about your kind words and great review. Congratulations on your new Empire vent free appliance!!!
Customer service is great. I had quite a few questions answered prior to my purchase.
Thank you for the chance to help when you called. We are glad to hear our help was appreciated.
arrived on time and as expected
Thank you, Jim. Five stars means a lot to us and we were glad to serve you.
A few items were broken. I sent images in and no response. The remote with variable control is very poor quality and hard to ignite
Mark, thank you for the chance to help. Our service team is busy this time of year, but our promise is to help everyone that calls and contacts us. Thank you for your patience.
Easy, good product good service.
Janice, we appreciate you. Thank you for vising Woodland Direct.
Great product delivered ahead of commitment date!
We were glad to get you what you needed a little sooner than promised. Woodland Direct appreciates the chance to serve you.
We have a great team that is always working to make our site current, easy, and convenient. Thank you for letting us know our efforts are appreciated.
Jim, we were glad to be there for what you needed, Thank you for contacting Woodland Direct.
Shipping was extremely fast and the fireplace door arrived very well packaged. Installation was super easy and the instructions were clear and straightforward. The tinted glass looks great and the built-in magnets keep the doors perfectly closed. I also love that the screen doors are easy to remove when needed. Very happy with this purchase.
A fireplace door takes a little doing on the customers part as well. Great job picking the right door and getting the installation done. Woodland Direct appreciates the chance to help you along the way.
The item arrived with scuffs and stains on the cover. Item appeared to have been a return, though the cover was in a new and sealed bag the stains came right off; and were only on one corner... apparently just water. The scuffs being nothing, as if they would not be created by my own use, overall superficial but still a white blemishes on the nice green powder coat. Overall still likely to buy another. Solid construction and everything lined up precisely. Great Rack.
Thank you for this honest and valuable feedback. We regret the product came less than perfect but also are glad to hear your recognized and appreciated the high quality of your new wood rack. We'd love to hear from you when you are ready for another purchase.
The delivery person was very accommodating, but it would be nice if the product being delivered could be brought into your home and placed where you want it. Honestly, when I pay $5k for a product, I expect more than curbside delivery.
Thank you for this feedback and a chance to see where we can get better. We do our best to provide high quality products at competitive prices which includes free delivery with liftgate service. Our delivery and freight details are available on our site and our team is always ready to help with questions by phone.
Hello and thank you, Sarah. Thank you for visiting Woodland Direct.
What a breath of fresh air! After placing an order for a gas log set from a online competitor that said it was in stock and then after a couple weeks I find out it actually wasn't in stock and just a ploy, I found Woodland. I can't even describe all the differences but this is the way a company should actually be! I call and get a hold of a human who wants to help me! Then I get transferred to the correct sales associate who spends a lot of time on the phone answering the questions giving me ideas about things I didn't even think of. Then I place an order and wouldn't you know, everything they said was exactly how it happened! They helped me find a product even better than I originally thought I wanted! And it shipped and arrived when they said it would! Did I pay a little more? Yes! And it was definitely worth it! This is the kind of honest company with good customer service that I want to work with and I highly recommend you do the same!
Thank you for taking the time to give such a detailed account of the experience you had when you called Woodland Direct. We are thrilled to have made the entire process enjoyable. Congratulation on your new log set and we hope you'll enjoy it for years to come.
I had an ash caddy in my fireplace for almost 50 years. It has exceeded its useful life, and the Woodland Direct product is the perfect substitute. I couldn't find one anywhere else!
Wow....that ash caddy served you well. Thank you for sharing this and for honoring Woodland Direct with your business when it came time for a replacement.
It came quickly after ordering. Thank you.
This is a great news, Kacey. Thank your for sharing your experience along with a 5 star rating. We appreciate you.
Quick shipping, customiron screen fits perfectly.
That is great news, Laura, Great job getting it done and thank you for including Woodland Direct in your project.
Ordered the exact same fireplace screen a couple years ago and this one was not finished properly at the edges and doesn’t look as nice as our first. But we had no choice but to keep it cause we needed for Christmas. A bit disappointed.
We were glad to have you come back and regret that you were disappointed in what came to you. If a product is less than perfect our team is able to help and we would have been glad to do so. Thank you for your feedback.
Product delivered on time and only missing one log component.
Jon, thank you for a 5 star review and we hope you got in touch with our team regarding the missing log. We appreciate you and the chance to help.
Thank you. We were more than happy to help.
Fast shipping, item was as expected. Packaging of item was terrible! A heavy item made from steel bar stock was put loose in a very thin walled cardboard box with no additional support or padding. The box arrived torn in multiple places and the item was sticking out of the side. If the carrier didn’t carefully hold the box with both hands, it would have broken out of the box during shipping. Do better!
Thank you for this feedback. Despite being a rugged bar stock grate, the first impression you had of the product should have been better. We appreciate you letting us know how we can get better.
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