The safest community for travel and volunteering. Connect with millions of conscientious travelers and welcoming hosts around the world and have transformative experiences.
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Is Worldpackers legit?
Worldpackers (worldpackers.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People love how easy the platform is to use for connecting with wonderful hosts and discovering unique global travel opportunities. Travelers frequently praise the exceptionally supportive community and the incredible chance to build lifelong international friendships along the way.
Some reviewers were not happy with unresponsive hosts who failed to reply and occasional unexpected trip cancellations. A few consumers also noted that certain profile setups felt confusing and difficult to navigate when starting out. Additionally, a small group of users felt that the platform involvement led to wasted time and unnecessary complications.
Auto-generated from all reviews of this business. For reference only.
My third organization to volunteer thru and stay with others as I travel, and my first experience was an absolute grand slam. The app, the training videos, the accurate reviews everything has just been perfect.
Reply from Worldpackers2026-03-27
Hey Travis!
First of all, thank you so much for your amazing feedback! 🌟
We are so pleased to hear that your first experience with us has been a "grand slam," especially as someone who has volunteered with other organizations. It truly means a lot to us! We're thrilled that you found the app, the training videos, and our review system helpful for your journey!
Our goal is to ensure that every step of your adventure is filled with growth and reliable information, so it’s incredibly rewarding to know these tools hit the mark for you.
We genuinely appreciate your trust and for being such a valuable part of the Worldpackers community.
We’re excited to continue supporting your travels and hope you have many more perfect experiences with us! ✈️😊
Best wishes,
Worldpackers Team
I love WorldPackers. It possibilites me to travel around the world, know people, different cultures and places and it makes me feel as I am part of the place!!
Reply from Worldpackers2026-03-17
Thank you so much for your feedback, Paula! It means a lot to us.
We are here for you.
Worldpackers team.
Worldpackers administration is NOT interested in the protection of hosts ! A completely unsatisfactory response from Livia from worldpackers ! We had a shocking experience with 2 groups with theft, destruction of property and abuse directed to my wife ! We are an elderly couple who had hoped for some help with our small cafe and property but were left distressed and shocked by our experience with these terrible foreigners. PLEASE Avoid these types of programs as they have no protection for the hosts! We will be making sure the hospitality industry here in Japan is made aware of the risks involved. We WILL also contact Japan’s government departments such as immigration and Labour Standards Burea, police, etc and make formal complaints and about these programs in Japan. We are fortunate that my wife’s family is well connected to politicians and we will do our best to have them closed down here ! We also have regular media programs such TV and newspapers etc where we will share our experience! Japans new Prime Minister has made it clear that foreigners need to be held accountable for their crimes and actions! We were informed that the perpetrators continue in the program! Shame on the Administration for allowing these people who abuse Japanese kindness to continue their use of the platform!
Reply from Worldpackers2026-03-16
Dear Host,
Thank you for taking the time to share your experience. We have received your message and are deeply sorry and concerned to hear about the distressing experiences you and your wife have faced. Please accept our sincerest sympathies; the safety and well-being of our community members are our highest priorities.
At Worldpackers, we strive to be a trusted bridge between volunteers and hosts, promoting collaborative exchanges built on mutual benefit and respect. While we work hard to vet members and provide tools for connection, we unfortunately do not have direct control over the personal conduct of individuals or situations that occur offline during the experiences themselves.
We want to do everything within our reach to support you. For serious incidents such as those you described, we always strongly recommend seeking immediate assistance from the local authorities, as they have the legal jurisdiction to investigate and intervene in these matters.
Simultaneously, we ask that you please report these specific individuals to us through our official Help Center or support channels. This allows our team to provide you with personalized support and, most importantly, to take the necessary internal measures regarding the travelers' profiles, to ensure other hosts are protected.
The partnership we have with our hosts is incredibly important to us. We value your contribution to the community and take your feedback very seriously.
We invite you to contact us directly so we can follow up on your case and assist you in the best way possible.
Sincerely,
Worldpackers Team
Extremely disappointed. My host (Oscar in Bucheon) canceled my stay only 5 days before arrival, after I spent 5,000 CAD on flights. Worldpackers support is unresponsive and the insurance process is a mess. Ticket #274761. Do not trust this platform!
Reply from Worldpackers2026-03-10
Hey Giang,
We’re very sorry to hear about your experience and we understand how frustrating a situation like this can be, especially after planning your trip and purchasing your flights.
We noticed that we received your message yesterday, and our support team has just responded to your ticket so we can assist you in the best way possible. At the moment, we are experiencing a high volume of requests and doing our best to support all of our members as quickly as we can.
Once again, we truly apologize for the situation and appreciate your understanding. We will continue assisting you through your support ticket, which has already been answered by our team.
Worldpackers team.
This is the best way to travel in my opinion. They link you with 1000's of opportunities all around the world. You can filter your searches to find specific volunteering programs. I have had 2 of the most amazing experiences and will continue my journey with them!
Reply from Worldpackers2026-03-10
Thank you so much for sharing your experience, Donavan.
We’re really happy to hear that you’ve had such amazing experiences and that the platform has helped you find opportunities around the world. It means a lot to know that you’ll continue your journey with us. Wishing you many more incredible adventures ahead!
Worldpackers team.
I have been using worldpackers for years but my profile looks amateur. Worldpacker made everything difficult. You need to do a lot of works to have hosts review to appear on your profile and also the certificate and all. IM GOING BACK TO WORKAWAYS. this App dont progress
Reply from Worldpackers2026-03-12
Hi there!
Thank you for being part of our community for the past five years. We truly value your long-term commitment, and it’s disheartening to hear that you feel the platform hasn't progressed in a way that supports your journey.
We genuinely want to help you make the most of your profile. Our goal with reviews and certificates is to create a transparent space where the quality of experiences can be shared to enrich the entire Worldpackers community. While we believe these tools help build trust between hosts and travelers, we want to clarify that leaving a review is never mandatory—it is a voluntary way to give back to the community.
We are always open to listening and evolving. Your feedback is essential to us, and we would love to hear your specific suggestions on how we can make the interface more user-friendly for experienced travelers like yourself.
If you’re willing to give us another chance to clear things up, please reach out to us through our Help Center or our official support channel.
Our team is ready to assist you personally and ensure your five years of experience are reflected as they deserve to be.
Safe travels, wherever your next adventure takes you!
Warmly,
The Worldpackers Team
Wow i love worldpackers, it changed my life!
I had the opportunity to do my first travel abroad and alone!! and definetely i want to continue volunteering all around the world!! it would be amazing!!
Reply from Worldpackers2026-03-10
Hey Nancy,
Thank you so much for your amazing feedback! It means a lot to us.
Count on us for everthing you need,
Worldpackers team.
This is a great resource for connections to opportunities around the world!
This is a great resource for like-minded people and businesses to find each other.
The customer service was responsive and very helpful.
Reply from Worldpackers2026-03-04
Thank you so much for your kind words!
We’re really happy to hear that you see Worldpackers as a great resource for connecting like-minded people and businesses — that’s exactly what we aim to create within our community.
It also means a lot to know that our customer service was responsive and helpful during your experience. We’re always here to support you and make your journey as smooth as possible.
Wishing you many more meaningful connections ahead!
Worldpackers team.
Worldpackers has honestly been a gateway to my dream life. ✨
It has given me the chance to travel, live in different countries, build community, and grow my confidence as a solo traveller. I’ve met amazing people, created inspiring events, and felt part of something meaningful instead of just passing through places.
It’s not just a platform, it’s been a door to freedom, connection, and a new way of living. I’m really grateful for everything it has allowed me to experience. 🩵✈️
Reply from Worldpackers2026-02-28
Thank you so much for sharing this, Chiamaka, it truly means a lot to us 💙
We’re incredibly happy to know that Worldpackers has been part of your journey toward connection, growth, and living your dream life. Stories like yours inspire us to keep building a meaningful and supportive community for travelers around the world.
Wishing you many more beautiful experiences ahead.
Worldpackers team.
Worldpackers has provided me with once-in-a-lifetime experiences and opportunities that I will treasure forever. As a solo female traveller, I have always felt safe, supported, and well cared for while using their platform. From volunteering and cultural exchange to eco-conscious projects, Worldpackers has made it possible to explore the world in meaningful ways while connecting with welcoming hosts and fellow travellers. Every experience has been well organised, enjoyable, and empowering, giving me the confidence to travel independently while contributing positively to the communities I visit.
Reply from Worldpackers2026-02-22
Hello!
Thank you so much for sharing this, Jade :)
It means a lot to know that your journeys have been enriching, safe, and inspiring. We’re especially happy to hear that you’ve felt confident traveling solo while making a positive impact along the way.
Wishing you many more meaningful adventures ahead ✨
With love,
Worldpackers Team.
Hey, HT!
Thank you for giving it a try and for sharing your encouragement! 🙌
Sometimes the best experiences start with taking a chance — we’re glad you felt it was worthwhile.
Wishing you many more great adventures ahead ✨
Best,
Worldpackers Team.
The staff member Gabriella help me in make me able to log in again in my profil through the app
Reply from Worldpackers2026-02-22
Hey!
Thank you for sharing your experience, Leonardo. :)
We’re so glad our support team was able to help you regain access to your profile smoothly.
We are always here to make things easier whenever you need assistance. ✨
With love,
Worldpackers Team.
I was travelling with Worldpackers the last for years and is the best decision I’ve made in my life. I’ve been working as a volunteer in a variety of places and activities I’m learning about myself and others cultures. The more important thing is to be supported by Worldpackers.
Reply from Worldpackers2026-02-20
Hey Magdalena,
We’re truly honored to have been part of your journey over the past few years. It’s amazing to hear how volunteering in different places and activities has helped you learn more about yourself and other cultures, that’s exactly the kind of meaningful exchange we hope to inspire.
Thank you for trusting us and for sharing your experience. Your words mean a lot to our whole community.
Worldpackers team.
Hi, Worldpackers, can you take a moment to look at my issue?? I'm a solo traveler with membership and when I was using my Apple ID (the hiding email address mode) to log into the Worldpackers App on my iPhone during an active and ongoing trip, my account was abnormally emptied with the membership and all past conversations gone. It resulted in me not able to contact with the host during an active trip who I was about to pick me up at the train station. After sending emails asking for support on feb. 17 and feb. 18, I didn't get any reply in 2 days during which I was in limbo (unable to contact the host) during the trip. Update: *After posting this review, my lost account is magically back***but I hope this issue can be better addressed because it really places the traveler to a high-risk situation.
Reply from Worldpackers2026-02-19
Hey,
Hope you're doing great!
Thank you for reaching out and letting us know about this issue. We are sincerely sorry for this inconvenience.
Our technical team has identified a specific issue affecting the iOS version of our app. They’ve informed us that updating the app to the latest version available in the App Store should resolve the problem and allow everything to work smoothly again.
If you’re still experiencing any problems after updating, please don’t hesitate to contact us again — we’ll be more than happy to assist you further.
Worldpackers team.
Permanent deactivation without transparent justification
I am writing this review to share my personal experience as a host on Worldpackers.
After hosting 9 volunteers through the platform, my account was permanently deactivated. I repeatedly requested clarification regarding the specific reasons for this decision, but I was informed that detailed information could not be shared due to privacy policies.
During our collaboration, we received both positive and negative feedback, as is normal in any human experience. However, the final decision was based on private feedback that was never disclosed to us, which left us without the possibility to fully understand or respond to the concerns raised.
I respect the platform’s right to manage its community according to its policies. However, as a user, I believe transparency and the opportunity to understand decisions that significantly impact one's account are fundamental.
My intention in writing this review is not to attack the company, but to encourage clearer communication and procedural transparency for all hosts and travelers in the future.
Reply from Worldpackers2026-02-22
Hello Francesco,
Thank you for taking the time to share your perspective and for the hospitality you provided to the volunteers you hosted through our platform. We sincerely appreciate your openness and the constructive tone of your feedback.
We truly understand that receiving a deactivation notice can be a frustrating experience, especially when you feel there is a lack of specific detail regarding the decision. Please know that it is never our intention to cause distress or leave our hosts feeling unheard.
To provide some context on our processes: Worldpackers acts as a bridge built on trust, and to maintain the safety and well-being of our entire community, we continuously monitor the experiences shared by both travelers and hosts.
Our decisions are based on a holistic review of multiple factors, including:
Public and Private Feedback: We analyze the consistency of the experiences reported by members of the community.
Safety and Community Policies: We follow internal guidelines designed to ensure that every exchange remains aligned with our core values of respect and security.
Regarding the transparency you mentioned, while we aim to be as clear as possible, our privacy policies prevent us from sharing the specific content of private reports to protect the anonymity of the members involved. This is a standard procedure we follow to encourage honest and safe reporting within the ecosystem.
Please rest assured that these measures are not intended as a personal attack, but as a necessary step to safeguard the collective experience of thousands of users. We take every decision of this nature very seriously and only after a careful, multi-layered review by our specialized teams.
We value the contribution you made to our community during your time as a host, and we take your comments about communication transparency to heart as we work to improve our platform every day.
We wish you the very best in your future projects.
Warm regards,
The Worldpackers Team
Amazing concept, but unfortunately they are orientated towards the hosts as opposed to the very volunteers that dedicate their time each day and put the work forward.
I have been a volunteer 6 times with opportunities I found through the app. 5 of them I felt exploited, basic needs for accommodation were neglected, or was made uncomfortable in some way by the hosts’ attitude towards volunteers. 4 of them I said nothing for fear or causing problems or them leaving a bad review. 1 time I made a comment. This was simply as the day they ‘conveniently’ wanted me to work was a major holiday and in my country also a religious celebration - it was extremely important to me to celebrate it as so.
This turned into dealing with a bitter host, who at the end of my time there (after I had been left with no choice but to work on this day, and go beyond the required hours too), left me a review of lies and exaggerations out of anger - including having arrived late (when I had arrived exactly on the day scheduled via the app) and for using the guest kitchen after closing (for 15 minutes, a sole time) 😂
This was all only for having asked for a reschedule in shifts, and even having offered to give up some of my rest days in return.
I expected the support team to help, as the interface seems very volunteer-focused, correct ? And, I had the proof that at least one of these accusations was directly false.
After ‘sending the review to a specialized team’, they told me once again that it does not go against any policies and they thus can’t remove the review.
The thing is, after this experience, I had a look and… it seems this is common procedure. Automated copy and paste replies from customer service which tell volunteers that hosts’ reviews against them can’t be removed (fair or not) whilst immediately removing volunteers’ reviews under the same category to leave hosts’ profiles with a perfect 5 stars.
It’s truly a shame as the concept is good, but due to the high influx of hosts that see volunteers as free labor and a support team that protects hosts and not its volunteers, I recommend using another platform, or even searching by hand on socials.
I hope to get this resolved by posting here as I would like to feel understood, supported and safe using Worldpackers, because truly in concept, it is useful. I will update on the outcome.
Update: No change.
Reply from Worldpackers2026-02-22
Hey Maria.
Hope you are doing great.
Thank you for sharing this feedback.
We are truly sorry to hear that your experience with our platform and the support team hasn’t met your expectations, and we sincerely empathize with the frustration you're feeling.
Regarding the points you’ve raised, we want to assure you that we understand that some reviews can feel deeply unfair, especially when they involve personal efforts that go unrecognized.
Our team follows internal policies designed to maintain a neutral and fair environment for both hosts and volunteers. While we generally do not remove reviews unless they violate specific community guidelines, we aim to apply these rules consistently to everyone.
Our core mission is to facilitate meaningful connections, and the safety and well-being of our volunteers are our top priorities. We take reports like yours very seriously, as these go against everything Worldpackers stands for. So please know that we are concerned about what you mentioned and that we are here to help, as our goal is to protect the integrity of the community.
We are constantly working to improve our human support and ensure every member feels heard.
We would love the opportunity to look into your case again and discuss any alternatives to help you feel safe and supported in our community.
Please reach out to us through our official support channel so we can review the details of that specific review and your previous experiences more closely.
We are here for you and want to ensure your future adventures are as positive as they should be.
Warm regards,
The Worldpackers Team
My three months volunteering at Brighton in Ecuador were truly unforgettable. I was genuinely happy there. The school is amazing, and the teachers are kind, dedicated, and inspiring. Jonathan became more than a director to me — he became a great friend. I built beautiful connections and gained friends who feel like family. Everyone was incredible to me. The city is stunning, with beautiful beaches and warm energy. I even extended my stay because the experience was so wonderful. I’m deeply grateful for everything. It changed me for the better.
Reply from Worldpackers2026-02-18
Hey Luiza,
Thank you so much for sharing this beautiful feedback.
We’re truly happy to hear how meaningful your experience was! It’s amazing that you built such strong connections and felt so welcomed, that’s exactly the kind of impact we hope every volunteer can have and receive.
Thank you for being part of this community and for spreading such positive energy. We wish you many more unforgettable journeys ahead!
Worldpackers team.
Great platform to find hosts but also hosts ask you to come stay because of your profile that’s suits the place! Overall really happy with Worldpackers!!
Reply from Worldpackers2026-02-16
Hey Marre,
Thank you so much for your kind feedback! It means a lot to us.
Count on us,
Worldpackers team
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