99designs (www.99designs.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 56% of negative reviews. Last updated 2026-08-10.
What people say
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Adam Sharples · 18 reviews · Experienced 2026-02-17 ·
★★★★★
Confusing and not easy to cancel
I found a designer, started the process, he kept making excuses for delayed responses. When he did respond he didnt make changes that I liked, incompatible client designer relationship. Anyway, I decided to cut my losses. I'd already released the funds but I cannot see any way of cancelling the project, transaction, interaction.
It's judt a very confusing process for a beginner and I've honestly had more success designing my logo with Canva or AI.
Reply from 99designs2026-02-18
Hi Adam this is Dennis with 99designs by Vista. I'm very sorry for your negative experience. Thank you for your honest feedback, but I don't want you to leave empty handed and there's usually always something that we can do. It looks like you haven't been in touch with our great support team. To talk to one of our representatives, please follow this help article: https://support.99designs.com/hc/en-us/articles/204108739-How-do-I-contact-customer-support- Alternatively, if you wish to discuss you experience further, please feel free to drop us an email at [email protected].
I'd be happy if we can still turn your experience around.
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Jaclyn · 1 review · Experienced 2026-02-07 ·
★★★★★
Friendly prompt and helpful service.
Reply from 99designs2026-02-13
Hey Jaclyn, thank you for your short but sweet feedback. Happy to hear that you've received the help you were looking for, and we had a quick solution to your request.
Dennis with 99designs by Vista
Kevin was very helpful amd responsive. He was able to take care of all my needs.
Reply from 99designs2026-02-06
Hello Berwick! Thanks for leaving us a review. We're happy to know that Kevin was able to help you out and resolved your concern. We look forward on your next contest!
Terence from 99designs by Vista
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Steve Winter · 2 reviews · Experienced 2026-02-04 ·
★★★★★
Poor Customer Service!
I have used them in the past as Vistaprint and had great experiences. I recently put in an order and it has been 8 days and had almost zero communication and have yet to see a design.
Reply from 99designs2026-07-10
Hi Steve, Dennis here with 99designs by Vista. I'm sorry if you had difficulties getting your design process started.
Our design contests start automatically after payment, and designs start coming in during the first 24 hours. For 1-to-1 projects, work begins when you secure a quote. And for designs launched through vistaprint, you need to select a designer you'd like to work with, and work will begin.
If there ever is an issue, please do not hesitate and contact our support team, by calling in, sending and email, or opening the live chat. We always have a solution and will make sure that you receive a design that you love.
We would like to offer assistance to see if we can turn this experience around for you. Please reach out to us at [email protected] so that we can assist you further. We look forward to working with you to resolve this.
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Anna Gorgievska · 1 review · Experienced 2026-01-30 ·
★★★★★
Helpful and dedicated.
Lennart was very helpful and dedicated to helping.
Reply from 99designs2026-02-06
Hello Anna! Thanks for leaving us a review. We're glad that Lennart was able to assist you with your concern. We wish you all the best!
Terence from 99designs by Vista
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Irfan · 1 review · Experienced 2026-01-30 ·
★★★★★
I’m a designer on 99designs
I’m a designer on 99designs, and I’ve opened several support tickets with the Designer Support team over time. Every time I reached out, I was handled in a friendly, professional, and highly communicative way. That level of support really made a positive impression on me.
For fellow designers who are considering joining 99designs, I’d definitely recommend the platform—just make sure to carefully follow the guidelines and rules. If you don’t, penalties will apply (I learned that lesson the hard way due to my own oversight).
For business owners looking for design services with many creative options, running a contest on 99designs is a great choice.
Lastly, I’d like to give a special thank you to Nada and Arina from the Designer Support team. They were both incredibly kind, patient, and supportive in handling my cases, and their professionalism truly made the experience much better.
Reply from 99designs2026-02-06
Hello Irfan! Thank you for sharing your experience with us. We're really glad that you've enjoyed using our platform, seeing that our Designer Support team has helped you in all of your concerns. We thank you for your support and we wish you all the best!
Terence from 99designs by Vista
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Lucky Jack · 1 review · Experienced 2026-01-31 ·
★★★★★
Experience with customer support
I am a logo designer and I always use 99designs to compete with other designers. A few days ago, I had a problem in a contest, and Windy helped me resolve it. She was very helpful and friendly. Thank you for the great service!
Reply from 99designs2026-02-04
Hello there! Thank you for leaving us a review. We're glad to know that Windy was able to help you out and resolved your concern with a contest. We wish you all the best!
Terence from 99designs by Vista
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AwayArt · 1 review · Experienced 2026-01-31 ·
★★★★★
There are several pointMy Experience as a Designer at 99designs.s that made my…
There are several points that made my experience as a designer at 99designs interesting, namely:
Positive Points:
1. 99designs is the best design contest site compared to its competitors.
2. The regulations are not overly complicated and easy to understand.
3. The prizes for the design contests are very attractive and commensurate with the work of the designers.
4. The response from the 99designs team is excellent, clear, and quick (especially Ms. Windy, who responded to my complaint a few days ago when I encountered a problem).
Negative Points:
1. There are several rules at 99designs (specifically for designers) that I find very unclear and lack detail, especially regarding the use of fonts as a basic design concept.
2. I find registering as a new member as a designer at 99designs too difficult and convoluted (I learned this information from several of my friends who have tried registering at 99designs).
Reply from 99designs2026-02-04
Hello there! Thank you for leaving us a review and for providing us your thoughtful insights. We'll be sure to continue everything that's been working and take your feedback into consideration and learn from them. We wish you all the best!
Terence from 99designs by Vista
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Angel A. · 1 review · Experienced 2025-12-23 ·
★★★★★
Truly Top Notch
I work on 99 Designs platform as a full time designer and I want to thank the 99Designs to give to the designers all over the world for such amazing opportunities that 99Designs gives. Amazing platform where everything organized very well - interface , support, etc. I having fun every time on 99 Designs, learning something new every day and growing as a designer.
Thank You,
Best Regards
Reply from 99designs2026-02-04
Hello Angel! Thank you for leaving us a wonderful review! We're happy to know that you're enjoying our platform so far! We greatly appreciate your support and we wish you all the best!
Terence from 99designs by Vista
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Vivek Kumar · 1 review · Experienced 2026-01-27 ·
★★★★★
I’ve had a very positive experience…
I’ve had a very positive experience with 99designs. The support team is responsive and professional. Special thanks to Lenny for being clear, patient, and helpful throughout the process. As a designer, I really appreciate the smooth communication and support.
Reply from 99designs2026-02-04
Hello Vivek! We appreciate you for sharing your experience with us! We're glad to know that Lenny was able to assist and guide you through the whole process while giving you all the information you need. We wish you all the best!
Terence from 99designs by Vista
I was facing some issues regarding verification so I ask help from the 99designs team, so Arina approach me and asked me about the issues or problem I'm having, she was nice, kind and her response was on time like regular updates about the situation and she resolved the issue.
Reply from 99designs2026-02-04
Hello Umair! Thanks for sharing your experience with us! We're glad that Arin was able to walk you through the whole process and assisted you with your concern. Wishing you all the best!
Terence from 99designs by Vista
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Valentina Vozila · 2 reviews · Experienced 2026-01-30 ·
★★★★★
99 designs
Amazing site for graphic design freelance projects, designer and customer support is amazing
Reply from 99designs2026-02-04
Hi Valentina! Thanks for leaving us a review. We're glad that Lina was able to assist you with your concern. Thank you for your support and we wish you all the best!
Terence from 99designs by Vista
I really enjoy working here. 99designs is very fair to its designers. Their support team is also professional and very detailed in providing information. Thank you, 99designs :)
Reply from 99designs2026-02-04
Hello Rikhy! Thanks for leaving us a review. We're happy to know that Windy was able to assist you with your concern and got the contest back on track. We wish you all the best!
Terence from 99designs by Vista
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Liv · 1 review · Experienced 2026-01-27 ·
★★★★★
I felt very supportive my entire time
I felt very supportive my entire time!
The process was so seamless and so time efficient, i couldn't be any more thankful.
I had a great experience working with 99Designs!
Reply from 99designs2026-02-03
Hello there! Thanks for leaving us a review. We're really glad to know that you've enjoyed using the platform. We wish you all the best!
Terence from 99designs by Vista
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Hamza Waseem · 1 review · Experienced 2026-01-26 ·
★★★★★
I had a great experience working with…
I had a great experience working with Louiza at 99designs. She was professional, responsive, and genuinely supportive throughout the process. Her communication was clear and friendly, and she made everything feel smooth and well-handled. It’s clear she cares about clients and takes pride in her work. Highly appreciated — thank you, Louiza!
Reply from 99designs2026-02-03
Hello Hamza! Thanks for sharing your experience with us. We're glad that Louiza was able to help you out and walked you through the whole process. We wish you all the best!
Terence from 99designs by Vista
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Neil · 21 reviews · Experienced 2026-01-23 ·
★★★★★
They claim to be high quality human…
They claim to be high quality human design. I believe it used to be. Now just AI generated from low quality designers.
Reply from 99designs2026-02-03
Hi Neil, this is Dennis with 99designs by Vista. Thank you for your feedback. We understand that AI can be a delicate topic in design and I'm sorry if Ai may have been used, where you did not expect this,
We do not allow the use of AI in specific categories, like logo design, or illustrations and strictly enforce this.
In categories that allow Third Party Material, we give our clients control over whether they'd like to allow/forbid AI or stock content.
We have internal systems in place that help us to identify designs that are in violation of our rules, or clients' preferences. If we've missed anything, please do not hesitate to get in touch with us via [email protected] and we'll help you out.
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Daniel · 2 reviews · Experienced 2026-01-23 ·
★★★★★
Contest for a custom car wrap
The contest for a car wrap is a great idea. For a reasonable fee you get access to multiple designers and dozens of design. You can chose to move forward with one or multiple designs. The quality of the designs were great and the cost was very economical. The platform allows for direct feedback with comments and annotations during design process. I highly recommend this service.
Reply from 99designs2026-02-03
Hi Daniel! Thank you for leaving us a review. We're so glad to know that you've enjoyed the process of running a contest! We hope to see you on your next one!
Terence from 99designs by Vista
Great customer service. Responsive and helpful.
Everything was handled smoothly. Special thanks to Uli for the excellent support!
Reply from 99designs2026-02-03
Hello Yazid! Thanks for leaving us a review! We're glad to know that Uli was able to assist and walked you through the whole process. Wishing you all the best!
Terence from 99designs by Vista
The best support I've ever experienced on any service. Very fast, very personalized, which feels especially nice these days—in a world of chatbots and robots. Thank you to the team and a special thanks to Windy!
Reply from 99designs2026-02-03
Hello Natalia! Thank you for leaving us a review! We're glad that Windy was able to help you out and answers all of your questions. We wish you all the best!
Terence from 99designs by Vista
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idemax · 1 review · Experienced 2026-01-23 ·
★★★★★
I’ve had a great experience with 99designs.
I’ve had a great experience with 99designs.
The support team is responsive and genuinely helpful, and I’d especially like to thank Uli for the clear communication and professional approach. Everything was explained patiently and efficiently, which made the whole process much smoother.
Overall, a reliable platform with a support team that really cares about designers. Highly recommended.
Reply from 99designs2026-02-03
Hello there! Thank you for sharing you experience with us! We're glad that Uli was able to help you out and gave you a smooth process. We wish you all the best!
Terence from 99designs by Vista
