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Shopping experience was simple, well separated and easy check out. Tracking the delivery was not as precise.
Abba Patio, a top designer and manufacturer of high quality gardening products, from patio Umbrellas, Canopies, Awnings to Garden Furniture sets.
Written by the business, not verified by us.Abba Patio (www.abbapatio.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are exceptionally well made, visually appealing, simple to set up, and always arrive quickly without shipping damage. People deeply appreciate the incredibly helpful customer service, noting that representatives are kind, prompt, and quick to resolve ordering questions. Some reviewers were not happy with receiving incorrect product sizes, wrong colors, or replacement parts that failed to connect properly. Others also mentioned facing serious difficulties with warranty claims, experiencing slow communication, and feeling that support teams did not stand behind their items.
Auto-generated from all reviews of this business. For reference only.Shopping experience was simple, well separated and easy check out. Tracking the delivery was not as precise.
Great company! Stands by their products. Needed to replace almost 10 yr canopies and they gave me a 50% discount for being a repeat customer! Hard to find companies like this these days. Customer service was prompt, helpful, and kind. Thanks Jay!
Had to make a return and I received excellent communication and service from Abba and wouldn’t hesitate to use them again
We first purchased Abba Patio's 10'x20' car canopy on May 22, 2019 to cover a car on a property we were remodeling to eventually live in. The canopy was easy to set up. We lived out of state at the time. When we arrived back at the house 6 months later, the entire canopy was taken by the wind and scattered down the hill. We had placed the canopy in a location that we "thought" was safe from wind, yet WE were in error. We collected the bent frame and canopy (which was intact). I contacted Abba Patio and they replaced the 17 bent frame pieces. We set up the canopy in a better location and it has served us with No Issues for 7 years! This winter we got heavy, wet snow. It collected on the canopy and shredded it. We were not home at the time and could not monitor the snow collection, so again the error lies with us. I checked Abba Patio's website where it showed our particular model canopy replacement was out of stock. I spent a bit of time on Amazon looking for replacements. It was hairy - I was not confident that any of the options would fit or be of the same quality. I emailed Abba Patio and I received a response the next day. They had a replacement canopy and shipped it after they verified my purchase. I was shocked and so pleased with the experience. It is truly rare to receive kind, concise and prompt customer service such as I received from Abba Patio. They are a stellar company in many ways. I recommend checking them out BEFORE purchasing anything on Amazon. Thank you Jay, for your assistance. We are grateful!
I haven’t received my order, or any updates
Divinica was the best at helping me replace our old umbrella. It was delivered in 3 days. She followed up with me to make sure I got it. Excellent customer service.
Adriana offered me great customer service I just wish that you guys could have replaced the top of my umbrella she said I needed a receipt and I advised her it was a gift other than that you guys offered me a discount for another umbrella and I was pleased with that thank you.
Divincia Richardson was the reason this was a most pleasant activity with Abba Patio. She was very helpful and understanding, She has great customer service skills and treated me extremely well, even followed up with a return phone call, unheard of in these days Thank you Divincia!
Product was delivered on time. Was easy to fill with sand. Replaced old/damaged prior product easily
Beautiful umbrella. Matches the first one we purchased from you. Perfect size. Wonderful fabric.
The customer service was excellent. You responded quickly to my concerns about wanting replace my umbrella canvas. Since it wasn’t available anymore you offered me an alternative that worked well.
I got umbrella as gift and it fell over broke and was replaced. Great customer service
Good price point for a quality product. Received order within 48 hours!! Not my first experience with Abba Patio and will not be the last.
Friendly, fast and efficient customer service the likes of which is becommibg increasingly rare. Abba Patio bent over backwards and shipped me a whole new unit when all I needed was a few parts.
Umbrella are well made I love the color choices. The price is unbeatable. The stuff was very helpful when I had an issue with ordering. I have brought 8 umbrellas this year from this company and would recommend.
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