Adagio Teas

Capri H.United States · 1 review · Experienced 2026-07-24 · Posted 2026-08-21

They send the products very quickly and…

They send the products very quickly and the tea is good quality. The only down side is having to email for support and support can be somewhat lacking.

Love the Taste

I just started grinding my coffee beans. And it makes a difference in taste. But this coffee taste great. Love the flavor. Its worth the extra steps to grind the coffee beans. It just makes the coffee taste better. Was surprised at the low price. And the shipping was fast. This will be the closest I get to any Geisha coffee. I was just surprised that the 16oz is split into three bags. I have found my favorite coffee.

Parker PhillipsUnited States · 2 reviews · Experienced 2026-08-12 · Posted 2026-08-12

Truly Wonderful Tea

I've been ordering from Adagio now for well nearly 15 years. Consistently excellent tea with a great breadth of product. In the US, I don't think there are any online tea shops that even come close to competing. Irish Breakfast and Black Dragon Pearls are personal favorites, but many excellent products to choose from. I also find the loyalty program offers a great rebate to customers.

Customer support team first class

Customer support team first class after I received part of an order. They were prompt with responses. Courteous and very helpful and managed to support me and demonstrate that the company was clearly wanting to ensure that I received the best service they could give me. Love their teas especially their Christmas Tea that I drink all year round!

I appreciate the fact that they are…GREAT

I appreciate the fact that they are very organized and shipments arrive on time I appreciate the MANY choices

John SingleUnited States · 2 reviews · Experienced 2026-06-16 · Posted 2026-06-16

Great Product and Service

Adagio provides a wide selection of tea at a reasonable price. Shipping is fast and free for orders over $49. They also offer free promtional samples and gifts. The tea is fresh, packaged in well sealed airtight packs, and available in small to large bulk packs. Being on the mailing list gives you access to new or seasonal products and sales. I'm surprised to read negative comments, and so far, I have zero complaints about the product or service.

Satisfied

Received order promptly. The teas I have tried so far have been nice quality. Will be ordering again.

👌🏽👍🏽👌🏽👍🏽👌🏽👍🏽👌🏽👍🏽👌🏽👍🏽👌🏽👍🏽

rissa riskUnited States · 1 review · Experienced 2025-11-26 · Posted 2026-05-01

Big fan of Adagio

Big fan of Adagio! Their tea selection is expansive, their prices are reasonable, they let you make custom blends (or buy custom blends other users have made), they often include free goodies, and their rewards program is great. The only feature I've had mixed success with is their sample trading cards. It's an awesome feature in theory, letting you claim a free random sample "card" every week & trade said samples with other users or redeem them when you check out. In practice, I've had many cards for 6+ months that can't be redeemed and just say "Available Soon", and when I reached out to customer service to ask if there was an ETA for them they seemed to not know how the feature worked at all and couldn't help. So if you use the cards be prepared to wait a long time for some of them, maybe forever LOL. But aside from that it's a great site with great service!

Adagio Tea is a favorite

I love adagio teaches they are very good. I love the company. Customer service is very responsive when it comes to issues which I have had with delivery, I have been ordering from Adagio for years, and it is my one of my favorite tea companies!

I love the teas from Adagio

I love the teas from Adagio. I shop from two tea companies. Adagio is one of my favorites. I had some issues with delivery last time but hopefully this time delivery goes well. Just ordered 3 favs and 1 new tea. Can't wait to receive them!

Happy Repeat Customer

I've ordered from Adagio Teas several times over the years, and all of my experiences have been great. The tea always arrives fresh and is exactly as described on the website. Shipping times are reasonable, and my product has always arrived packed well and in good shape. Their teas are packaged well and fairly priced. I will definitely order from this company again!

Really like ordering from here

Really like ordering from here. Never had an issue

I am absolutely in love with the Honey…

I am absolutely in love with the Honey Bush Nut Bread, it is delicious. The great thing about this tea is there is no caffeine, so I can have it in the evening as I am winding down for the day. Received my shipment very quickly.

Pati Rusty Hough BaderUnited States · 1 review · Experienced 2026-03-06 · Posted 2026-03-07

Tea and books, what a pairing

I am a romance writer. What is better that books and tea? I use tea samplers as book swag, as well as blend teas to benefit individual charity events where I sign on the weekends. Fast delivery Great packaging Popular flavors

J BUnited States · 1 review · Experienced 2026-02-08 · Posted 2026-02-08

Excellent tea

Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I’ve always received my orders on time and to the correct address. Highly recommend!

Lisa Wright PapeshUnited States · 3 reviews · Experienced 2026-01-20 · Posted 2026-01-25

The teas were fresh and delicious and…

The teas were fresh and delicious and the shipping was fast. I would give five stars but the tea was just thrown in a bigger box just willy billy.

Never received my order - no refund either.

I placed an order almost 2 months ago, it some how had the wrong zip code on it, and I never received it and didn't get a refund. I've emailed their customer service multiple times and I keep getting the run-around. The last email I got from them, they told me "You should have put the correct zip code on it in the first place". Wow. I couldn't believe they would talk to a long-time customer like that. I've pretty much given up trying to get a refund. They've lost a customer. I'm done with them.

CyberBrainUnited Kingdom · 22 reviews · Experienced 2026-01-14 · Posted 2026-01-14

High quality teas

I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality. I regularly order a wide variety of teas, as well as tea-drinking accessories, and I’ve always been extremely satisfied. The quality is authentic and genuine — these are real teas made with actual plant ingredients, whole leaves, herbs, and botanicals, not artificial powders or fake flavorings. You can clearly see and taste that these are real products made with care. Everything feels transparent, natural, and true to what tea should be. Highly recommended to anyone who values real tea, real ingredients, and long-term consistency.

Dismissive customer service ruins a great tea shop

I came here to write a review warning people about the awful and dismissive customer service but I can see I'm far from the only one who had this experience. I thought I'd found my absolute favourite tea shop since I adore their teas so much. They truly are wonderful. But I don't know if I'll order from them again after the awful experience with their customer service - literally left a bad taste in my mouth and ruined the shop for me. So the story: I ordered some halloween teas (and more) on October 15th (a little late for intl. shipping, sure! I was prepared for my tea to arrive some time in November and I'd have been fine with that honestly). On Nov 13th still no word though and the package seemed not traceable even still by the carrier. So I sent an inquiry and got the response that their new international carrier apparently wasn't accepting my address but they'd rush an IT ticket to solve the problem asap! This I really appreciated but still wonder why the package just... sat for a month and no one did anything about it? On Dec 1st I saw that the package sat in a sorting centre in a country in between origin and destination and had been there for almost 2 weeks without any updates. So I asked about that and just got a dismissive "It's on its way, here's the tracking number". Like... I know about the tracking number, that's how I know where it is right now? Just want to know if the package got stuck again? On Dec 12th the package was finally in my hands, TWO MONTHS after I ordered (of course at this point it had gotten delayed by Christmas traffic - which wouldn't have been the case, had it shipped sooner). The tea was absolutely delicious... But again, when I very politely inquired if they were willing to compensate me for the ridiculous wait that really took from the halloween experience (again, I did expect to maybe receive the tea in November, but Dec 12... come on!) I got a very dismissive and condescending message saying "The best advice we can give is to order ahead of the holidays. Please visit us again soon!" Like they did not give a single flip. And I was NOT looking for advice?? Maybe just some actual recognition that a loyal customer who adores your teas is asking if you're willing to admit some fault here? Make nice nice? A little discount or shop credit? No. Just a condescending, dismissive "f u" wrapped in fake politeness and followed by a 'Please visit again soon'? Umm no, I don't think I will do that anytime soon. AI response? Maybe. Whatever the case, the customer service needs an overhaul, badly, because they treat customers like idiots (and I see from other reviews I'm far from alone here). I have a hard time picturing myself placing an order there again like an idiot after having been talked to that way. Not that they have a care in the world.