Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
Written by the business, not verified by us.
Is Adagio Teas legit?
Adagio Teas (www.adagio.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 78% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fresh, fragrant, and flavorful selection of loose-leaf beverages, describing them as entirely authentic products. People also love receiving complimentary samples and seasonal gifts, making the overall shopping journey exceptionally delightful and engaging.
Some reviewers were not happy with customer service, noting unhelpful responses when attempting to resolve urgent account issues. Consumers also mentioned ongoing frustrations regarding unexpected delivery complications and experiencing difficulties when requesting prompt order refunds. Many shoppers frequently expressed disappointment about unchangeable pending shipments and delayed package tracking updates from carriers.
Auto-generated from all reviews of this business. For reference only.
Horrible customer service, will never order from this company ever again.
I placed an order with this company and everything went fine, until for some reason USPS decided to return the order to the sender. I immediately emailed customer service asking what to do and they said I couldn't do anything until they received the package back. Alright I guess that makes sense. In the meantime I contacted USPS who told me nothing was wrong with my address and there was no reason it shouldn't have been delivered.
Flash forward to almost 3 weeks after I originally placed my order I get an email from adagio saying that they received my order and they gave me two options: pay $3.75 to have it reshipped or only get a refund for $7.50 of my $20 order... I opted to reship and sent customer service an email asking them to waive that fee because I didn't do anything wrong. I imputed my address correctly when I placed the order.
Customer service told me they would refuse to refund me anything until USPS took accountability for messing up the delivery. What....? How is it my financial responsibility to have to pay for USPS's mistake or theirs since USPS told me they did nothing wrong. And the kicker? They charged me $7.50 for the reshipment.
When I asked customer service why they over charged me they denied that they charged me $7.50 and then tried to make me feel bad telling me it was a "mere charge of $3.75" I responded with photos of my address I gave them on my original order, pieces of mail with that same exact address, AND my bank statement showing their overcharge that I did not authorize.
HORRIBLE, greedy company. Do not support these people that care more about the $3.50 price of shipping than their customers.
Reply from Adagio Teas2025-05-15
Brittany, we're sorry that this happened. We think there is a misunderstanding. When you emailed us about your package, we started a Service Request with USPS to find out why they did not deliver the package.
In the meantime, USPS returned the package to us and our returns team sent an automated email about reshipping your package because it was returned to sender.
You chose to reship it and pay the fees, rather than wait for the outcome of our inquiry with USPS.
When we learned this, we promised to refund you the fees once USPS concludes their investigation that they wrongfully returned the package as you say.
We're doing all we can to explain and assist you with this, we're sorry that USPS made an error. We're trying to amend it as quickly as possible.
As previously promised, we will write you as soon as we hear back from them. We only heard about these issues a few days ago and have been responding quickly to all of your emails to provide the best information we have.
I tried these teas on a sample order and have been quite pleased with each one. The website has tutorials on how to brew teas properly and I must admit that following these guidelines, my teas have come out tasting better than before. I will definitely continue to purchase more teas from Adagio Teas :D
I first heard about Adagio Tea when ordering my Lardera coffee beans. So why not try the tea. I'm hooked. Each and every blend is amazing. The teas are all labeled High, Lo or No caffeine which is truly helpful. Whether you order a bag or individuals they are all fresh and smell as good as they taste. The communitea box is a great value and fun!
HORRIBLE customer experience as a first time purchaser. I placed an order for $26 and let them know I never received it. Customer service suggested it was my fault for not grabbing the package immediately after arrival (I travel for work and I have locked mailboxes for all mail in my apartment and have never had an issue). I went to open it one week later, which is very reasonable in my opinion. I also waited to see if it showed up as they suggested it could have been a miss-scan.
They told me to wait and then they contacted USPS to start an investigation. I was told that USPS says they delivered the package and if I didn't have it then I should reach out to them. They refused to refund me or send a replacement order and made me feel like I was the one at fault. BUYER BEWARE! Looks to me it’s a normal occurrence looking at the review before mine.
**UPDATED** as of 2/22
Company responded to this comment stating that they have reached out for a replacement and that I may have missed the email. When I went to my email, rest assured, they had sent that email RIGHT BEFORE they commented to cover themselves and be able to respond to my comment saying I was not accurate. I believe they never would have done so without me leaving a bad review.
This company has some untrustworthy practices and I will not order from them again.
Reply from Adagio Teas2025-02-17
Shelly, sorry about this misunderstanding. We started an inquiry with USPS to find out what happened with your package and reported back their findings. When you still did not have your package, we did email you about reshipping your order. Sorry if you missed that email. Please go through our exchange again to find the option to do so.
Please reference the multitude of positive reviews other customers have provided both here and on other review sites to see how your experience may differ from the norm, and please reflect on how your actions may have contributed to your disappointment with us.
I love their teas and the selection but the customer service is terrible! I contacted them when an order had been marked as delivered but I didn't receive it. They told me to wait and then they contacted USPS to start an investigation. 3 weeks later I was told that USPS says they delivered the package and if I didn't have it then I could contact the police department for a stolen package. They refused to refund me or send a replacement order and made me feel like I was the one at fault. The order total with shipping and tax was $30.75! Buyer beware!
Reply from Adagio Teas2025-02-03
Hello Joylyn! We're so sorry about what happened. USPS conducted their investigation and found that the package was delivered to the correct address on your porch. Unfortunately, this probably means that the package was stolen. We emailed you an option to send the package to a more secure address. Sorry for any inconvenience this has caused.
First time with Adagio Teas. . .buying online you often hope on a wish and a prayer that your purchase is worth the hard earned dough! To say that I have been thoroughly impressed is an understatement. Shipping was fast. . peach tea is hard to do well loose leaf and alas I've found it. The raw honey is wow. . .I thought I knew honey. . this is exceptional honey and worth the indulgence. Fast shipping, excellent packaging. . .the products thus far exceed expectations which is hard to do where I am concerned. I'm hooked. :-)
Beware that Adagio Teas makes the return process very confusing. Customer service wasn't very helpful. Tried to blame me for not finding the return label when they don't even bother emailing the label to you. They were quick to respond to my friend who wanted a store credit though! Go figure.
PS. Waiting for the sassy response back like the other negative reviews here ;)
I found adagio through a musician offering blends, which I loved, and was my introduction to the tea world. Now that I'm more of a pretentious tea person, Adagio still is great for offering high-quality tea of all varieties. I'm especially partial to their yunnan noir, genmaicha, and peppermint teas :D
The most pathetic experience I've ever had with an online Tea seller. Never again. They false advertise on their site, send you a different product than what is advertised, then waste days of your time when you request a return & refund and beat you with excuses while ignoring your return label request - telling you they knew it was falsely labeled for years and didn't bother to fix it, and I should just be happy with it? NOPE.
Go elsewhere to an honest business. These guys are scummy, sleazy, and dishonest.
Reply from Adagio Teas2024-12-07
Daniel Brady of Kentucky, we are happy to see that you refrained from including in this review the foul-mouthed, expletive-laden abuse you directed our way. Who knew that a packaging typo could elicit so much vitriol? We repeat the offer made privately of refunding your order in full and are delighted to learn that you'll be taking business elsewhere. Please keep your f*cks, sh*ts, and other bon mots as far away from us as possible.
Summary: poor packing processes, lacking customer service, but good teas with sample options
This review is for their UK arm. I recently made on order of €100+ from them in order to qualify for free shipping (€13 otherwise). I put a lot of thought and care into that order to make it worth it. Unfortunately, Adagio missed a very crucial item in that order. Once I contacted them, they offered either a refund or to include it in my next order. They said they couldn't ship it to me for free because shipping cost is "prohibitively high" (how ironic), which is understandable to an extent, but it's precisely why they should take care in packing orders to begin with.
In the end, the case was settled with a refund and a "note" that a free unit will be included in my next order. Refund has been received, less than a week after the original posting of this review.
I'll also update this review if I make a new order and whether their "note" was fulfilled.
Reply from Adagio Teas2024-12-07
Thank you for offering a nuanced review noting the positive and negative aspects of your experience. We value all feedback and use it to continually improve our ability to serve our customers. Please visit us again soon!
I love their teas. They are worth the price. The free shipping has become slower but it is free. However and of late, I have chosen to pay for faster shipping. Save your money. The orders arrive in about the same time as the free shipping.
Reply from Adagio Teas2024-12-07
Happy to see you've discovered our multitude of shipping options. They span the gamut of Economy, Ground, 2nd Day and Next Day. Whether you value savings or speed, we have a delivery service to meet your needs. Please visit us again soon!
The international shipping was so fast. The tea blends were all really good..I enjoyed trying the samples too and trying new teas. I can't wait to open my advent on dec 1st to try even more new teas.
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