About Agoda
Data updated- Website
- www.agoda.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 901 reviews
- Replies to negative
- 93% (357/384)
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About this business
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.What people say
Agoda website glitches!!
The first accommodation didn’t have our booking from the website complete, and we had to pay additional for the additional child not reflected, but it was on Agoda. Second place received a cancellation email on the booked from ‘me’ via the website which the manager fortunately phoned to confirm that I do it through the App. I confirmed then, of course, we’d made no such cancellation. Both premises where I stayed were lovely! but next time I’ll stick to Booking.com which has been so reliable for many years.
Reply from Agoda2026-08-31
Dear Royden Heine, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Rosie
Too complicated to book.
Too complicated to book. Need a better system like booking.com
Reply from Agoda2026-08-31
Dear ally dulloo, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We acknowledge your concern and will reach out to you via registered contact details shortly. Rest assured that you will receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, Rosie
Not the best site.can be confusing…
Not the best site.can be confusing about my bookings,not an improvement.
Reply from Agoda2026-08-31
Dear Michael Terry, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We acknowledge your concern and will reach out to you via registered contact details shortly. Rest assured that you will receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, Rosie
Details missing on App
Confirmation for DB&B did not show dinner included in both Holiday Inn & Tribe Hotels Mancheaster Airport Would not take the risk & book at thos good rates as detail not correct
Reply from Agoda2026-08-31
Dear johnensor, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. Our customer support team is reviewing your case and will reach out to you soon. Please note we will contact you via the registered contact email or phone number you used to make this booking. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, Rosie
Cancellation easy
Cancellation easy, booking straightforward
Great but couldn’t find how to change…
Great but couldn’t find how to change my credit card details. Service was great other than that
Easy to use plus discount
Easy to use plus discount. Fantastic
Great deals, a bit more flexibility would add value
You offer great deals. I would be even better if there were a possibility to choose different room types under one request, e.g. a twin and a double room - for a family with children (not too young) it would be helpful.
Good and concise pricing and a great…
Good and concise pricing and a great friend to have at my fingertips while traveling around the world.
easy booking process
Pretty easy to book
Great experience- fast and the cheapest…
Great experience- fast and the cheapest offer for my chosen hotel. Have used Agoda twice now and both times straightforward and great bargains will definitely be using again!
Agoda Booking always great BUT
It’s always easy to book on Agoda so I am a big user and the prices always seem a little better than other platforms. What I don’t like ( and it’s not just Agoda!) is when you are researching hotels, when you come back in and every time you do, the price goes up for each visit because they know you are seriously looking, that is seriously annoying as a loyal customer! The price should be locked for a set period in my opinion
Easy to do
Easy to do. And follow
I have been using this app off and on…
I have been using this app off and on for multiple years. Have had little to no issues this whole time. The one time I actually cancel a reservation, on time, per policy, they say it's on the hotel itself. Surface Hotel in Oklahoma City took my money and did not return it after seeing reservation canceled. Unable to get resolve from them. Took months for my bank to review fraud report of amount charged by Hotel. Only to be denied because whatever Surface hotels did made it seem like a legitimate charge / authorization. Im beyond mad. The unexpected deduction caused my account to go negative. Agoda was no help and customer service phone number was so hard to find! Deleting ny Agoda account today and will never use again! I had a feeling the app / company was trash. I guess I got my proof now!
Reply from Agoda2026-08-28
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system: 1. Agoda Booking ID 2. Lead guest name 3. Email address 4. Summary of inquiry Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Pau
Agoda first emailed me confirming my…
Agoda first emailed me confirming my hotel reservation. More than an hour later, they sent another email stating that my booking could not be confirmed and included a different confirmation number. Based on that email, I booked another hotel through a different company. I later discovered that Agoda had, in fact, confirmed the original reservation—but it is now considered nonrefundable. When I contacted Agoda and explained that their contradictory emails caused me to book a second hotel, they refused to correct the error or provide a refund. After multiple emails back and forth, Agoda initially told me that the hotel would not provide a refund and offered no alternative solution. However, this was not the hotel’s fault—it was Agoda that sent me two conflicting communications: first confirming my reservation and then, over an hour later, stating that my booking could not be confirmed. I repeatedly explained that I should not have to pay for two hotels because of Agoda’s error and asked for either a refund or, at the very least, a credit. Only after I provided proof of my replacement hotel booking did Agoda finally agree to issue a credit. Unfortunately, the credit is only valid for six months and comes with restrictions, unlike a refund, which would return my money and allow me to access it immediately. This means I am still required to book through Agoda within a limited timeframe to recover the value of money I should never have lost in the first place. Although I appreciate that a credit was eventually provided, it should not have taken multiple emails, repeated explanations, and proof of another booking to receive a reasonable resolution. This entire situation was caused by Agoda’s conflicting messages and was handled very poorly.
Reply from Agoda2026-08-30
Hi S Boyce, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^RJ
Quick clear and efficient
HOTEL BOOKING IN CHINA
This is first time , we are using AGODA , so far it is good , we will let you know after the event our experience.