Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.Several rejections of payment until finally it went through
Hi Eibe Matthias Muegge, Our apologies for any inconvenience caused. Our team will reach out to your via call or email within 24 hours, We look forward to assisting you. ^Nillo
A Long-Time Customer’s Honest Feedback I have been an Agoda customer for many years, and overall, I find the platform easy and convenient to use. The booking process is simple and straightforward, and personally, I find the website and app visually attractive, with a nice design and appealing colors. However, from my perspective as a long-time customer, Agoda feels very similar to other hotel booking platforms. The ease of booking is certainly a positive point, but I believe most major booking websites now offer a similarly easy experience. What I would like to see more of from Agoda are meaningful benefits and advantages for loyal customers. Despite being a long-time customer, I do not currently feel that there are significant exclusive benefits that make me choose Agoda over other booking platforms. If other booking websites begin offering better rewards, prices, upgrades, loyalty benefits, or exclusive privileges, I would not hesitate to consider moving my future bookings to them. I hope Agoda will take this feedback positively and invest more in rewarding its loyal customers. The platform already has a strong and convenient foundation; I believe better loyalty benefits could make a significant difference and give customers a stronger reason to stay with Agoda.
Dear Omar Almidfa, Thank you for taking the time to share your honest and thoughtful feedback with us. We’re pleased to hear that you find Agoda’s booking process simple and convenient, and that you enjoy the design of our website and app. We also understand your concerns regarding the limited exclusive benefits currently available to long-term customers. Your feedback about loyalty rewards, competitive pricing, upgrades, and special privileges is valuable, and we recognize how important these benefits are when choosing a booking platform. We will share your comments with the relevant team for consideration as we continue improving our loyalty programs and customer experience. While we’re unable to make any specific promises at this stage, please be assured that your feedback has been noted and will help us identify areas for improvement. Thank you again for your continued support and for giving us the opportunity to improve. We hope to continue serving you and provide more meaningful benefits in the future. Regards, Rosie
It said that i wouldnt be charged now and pay at a later date which i wanted to do. It took full payment from my bank which has left me broke, then i went to cancel and it said i couldnt get a refund, ive never used this site and never will again, iam not great with tech stuff very dissappointed in your product
Hi , We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay. We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" and "Contact Agent" to get connected. • After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed. Thank you for bringing this to our attention, and we hope to regain your trust. Regards, phop
Hotel was listed as having air conditioning, but did not.Royal International Leipzig Germany
Hi DVNY, Our apologies for any inconvenience caused. Our team will reach out to your via call or email within 24 hours, We look forward to assisting you. ^Nillo
We had booked our stay through Agoda almost one month in advance. While making the booking, we clearly selected 3 adults and 1 child, and the booking showed a total price of approximately ₹12,000. However, after reaching the resort, we were informed that the Agoda reservation had been made for only 2 people. We were then required to pay an additional ₹2,500 for the extra guests at the resort. This was extremely disappointing and inconvenient, especially because we had entered the correct number of guests while making the booking. If there is an issue with the guest details or if the booking is processed differently from what the customer selected, Agoda should clearly inform the customer before the stay, rather than letting them find out only after reaching the property. If customers have to face such issues and pay additional charges at the hotel despite entering the correct details during booking, then it raises the question of why we should book through Agoda instead of directly contacting the resort or booking through the resort's own website. We had a very good experience at the resort itself, but unfortunately, the booking experience through Agoda was disappointing. I hope Agoda looks into this issue seriously and improves its booking system so that customers don't face unexpected charges at the property.
Hi Shweta Varak, Our apologies for any inconvenience caused. Our team will reach out to your via call or email within 24 hours, We look forward to assisting you. ^Nillo
The room rate kept changing during the booking. The different quotes were confusing. I ended up with higher room rate than I had started it.
Hi Venus Fan, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^RJ
not very clear on booking when it comes to children food and bed
Hi , We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay. We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" and "Contact Agent" to get connected. • After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed. Thank you for bringing this to our attention, and we hope to regain your trust. Regards, phop
There are much better places to book your holidays and cheaper. Beware if the hotel includes breakfast or not
Hi AD, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^RJ
Never got confirmation of booking kept defaulting to final step so went through it again ended up booking it 3 times then got email saying couldnt cancel. Common sense prevailed eventually and 4 previous bookings were cancelled and happy with deal. Just website poor
Hi ANTONY CLYDE DERBYSHIRE, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^RJ
When the motel Super 8 lost power and I had booked it through Agoda, Agoda was willing to give me 10% back of what I had paid for the night we couldn't stay there. 10%.....no thank you. Then they offered me 15%.....no thank you. I'd like 100% of the money I paid for that night. I got it finally after spending an hour and 6 minutes on the phone. Who does that?? Who takes your money and offers to give you back 10-15%? Goodbye Agoda. Lesson learned.
Hi Diane, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^RJ
I’m a VIP Diamond user and the service that I received when making a booking that went clearly wrong because of your technical issues was not well handled. Why would I do 2 bookings and pay more for the second one if it was not for the book now and pay later, the bathe funds were taken off immediately and this could not be verified by your team which is shocking.
Hi Lasendran Moodley, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met. After reviewing your case, we can confirm that our Customer Service team. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email. Sincerely, ^RJ
I cannot seriously rate you without the hotel experience itself. What happens if the hotel is a shithole ? In that case I will get a better picture of Agoda, simply because a good portal only shows as soon there is a problem, and how fast and proper that is getting resolved. I hope this makes sense.
Hi Torsten Haschenz 1, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^RJ
I booked a hotel in Cascais Portugal, it was last minute, so i wanted to make sure of quality and chose cancellation insurance, however the hotel did not accept cancellation, so i should have been informed because the hotel was not good and i was stuck for 6 nights The Cascais Hotel was as basic as it can be, just up from horrible. The frontdesk service was good, however the room was very simple, no water fridge, no closet just s simple rod against the wall with 6 hangers. The washroom was missing cups tissue paper and the toilet paper was the cheapest I’ve ever seen The parking was 15 euros per day but so horribly tight that after 3 days and almost scraping the car getting out twice i decided to risk getting tickets by parking on the street. Pros location , cleanliness, and friendly front desk staff
Dear O Carvalho, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ZT
I booked a hotel in Tokyo through Agoda. I also looked at booking directly with the hotel which was cheaper but the hotel was going to charge a tax at the property. Agoda charged the tax up front. So I booked with Agoda and paid the 10%tax up front. When I got to the hotel they said that the tax Agoda charged was not the consumption tax and I would have to pay the 10% again. Why did Agoda charge taxes that the hotel would charge again. I have booked a few times previously and had no problems but this is very poor. I tried to contact them to find out why I pay taxes twice and all I get is an automated response telling me that properties may charge taxes. But why do Agoda charge taxes? Who gets those? Never using Agoda again! For clarity and fairness Agoda did get back to me and when I went to pay the taxes at the end of my stay the situation had been rectified. I paid only the local per person tax which was what I had expected to pay from the beginning. It took a lot of effort to get through to Agoda but they did make it right.
Hi Nick, We have sent email to the booking owner for more details already, please feel free to check your register email and you can reply to that email if you have any question. Regards, phop
I use Agoda to book about 300 nights a year in hotels. I find overall their app is very good for hotels. Where it struggles is with other types of accommodation, renting apartments and houses, the process never goes well and they seem unable to pass access details in time, often arriving 8 hours later than the check in time so I waste an hour trying to contact someone. Also their customer services is very challenging to get to a human, when you do finally get a human they do try and help but by that time you’ve given up with email and online chats. There’s also issues with hotels not updating their info, for example it says car parking is £10 when it’s £15 or when it says they have a swimming pool then you find out the hotel charges £10 extra per person to use it. I would say Agoda needs to improve contact with members and listen to what they say, then they can update their site and give a higher more informed level of service to their customers……shock horror, most of us loyal agoda customers want to support and help agoda, so talk to us.
Dear Paul W, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance. Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ZT
They made a mistake in the type of room, being smaller and fewer capacity. They accept their responsability in making a mistake changing me for room different from the one confirmed to the hotel and propose compensantion. Then they change their mind and ask me to deal myself with property for their mistake. Long line of mails, some of them with robot replies. Conclusion, complicated holidays in hotel and all excuses from Agoda. Too bad for an always satisfing service from them until now. They contacted me to give same answer. Be aware that, despite being a reliable travel agent, there is a chance that they could not honor the terms of your bookings, such as type of room. They would blame it to third parties offering no compensation.
Hi Jordi Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^RJ
Agoda has unfairly charged me for the first booking despite delivering a completely different, unhygienic product from what was contractually agreed upon. Furthermore, their actions caused severe mental agony and financial distress, stranding a family with a toddler in a remote vacation destination. Multiple internal customer support escalations and a bank dispute were stonewalled by the merchant claiming "service was rendered" based purely on the physical act of an inspection check-in. Date-15Aug26: The issue got resolved with Agoda grievance team. Thanks But it took 2.5 months for resolution after being always behind agoda, so giving 3 star.
Hi Anubhav Shukla, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^RJ
Ok but slow slow slow to respond to topcashback claims. Have to be chased
Hi D Hall, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^RJ
Recently I booked a hotel and it was confirmed. However a few days before the travel the app pop-up the hotel again and remind me to pay. I didn’t doublecheck and I ended up paying and double booking the hotel. I think the app must have just want to nudge me for booking, but didn’t check whether I have booked the same hotel or not. I phoned customer service. It was a bunch of AI reply and the human did not help at all. They refuse to refund me while the second booking was clearly misguided by the platform. I won’t use them again. What a shame. It was a good app before.
Hi Haiyi Gu, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^RJ
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced and regret that we did not meet your expectations. Please be assured that we are reviewing your case and will work to resolve it as soon as possible. Our team will contact you directly via email or phone to provide further assistance and keep you updated. For your privacy and security, we kindly ask that you do not share any booking or personal details publicly. If you need to provide additional information, please reply to our email or contact us through the following channels: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent Thank you for your patience and understanding. We appreciate the opportunity to assist you and will be in touch shortly.
968 reviews matching
