Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.
Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
Poor customer service when kicked out of reserved and paid hotel
After the below review: Credit is due to Agoda for addressing the issue encountered - better late than never!
Was kicked out of a hotel during an ongoing stay booked and paid via Agoda. Customer service pathetic:
1. Just repeated the Hotel's observation that the hotel was fully booked, no action taken to re alternatives, leading to costly night at another hotel booked via another site.
2. Only "action" was to offer a refund + 10% compensation.
3. Later reneged on the compensation, claiming wrongly that the reservation was not made under my account and "Agodacash" could not be provided. Refused to make the compensation another way.
4. Endless standard formulations in customer chat by incompetent staff.
Reply from Agoda2026-07-11
We are sorry for an inconvenience. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" and "Contact Agent" to get connected.
• After this you will see an option to "Leave a message" to stay on the chat and connect with our agent, or you can choose "Call Us" and Agoda hotline number for your region will be displayed.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
phop
Agoda is not providing the TAX INVOICE for the bookings done on Hotel stays. It is providing only a receipt which is not a Tax Invoice. The properties are issuing Tax Invoice for reduced amounts, which are remittee by Agoda to the property. This is affecting the claims on the bills.
Reply from Agoda2026-07-09
Hi Moses,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^Nillo
This is exactly the kind of thing that opens the door for scammers to rob innocent people. It gives fraudsters another opportunity to manipulate, deceive, and steal people’s hard-earned money. It’s honestly infuriating that these systems still have loopholes that criminals can exploit.
I really hope your security measures and verification process are improved as soon as possible. No one should have to worry about thieves gaining access to their personal information—whether it’s their phone number, email address, or, even worse, their bank details. People deserve to feel safe, not constantly fear becoming the next victim of fraud.
Reply from Agoda2026-07-05
Dear Applicant,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We acknowledge your concern and will reach out to you via registered contact details shortly. Rest assured that you will receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Rosie
Unless this gets resolved, I am not going to change my reviews. Kevin's review on this was spot on in regards to refundable and cancellation booking. I am experiencing the same thing. I never book hotel without "refundable or free cancellation" esp if it's a year out. I have multiple bookings for our groups and checking it again, it turned NON-REFUNDABLE 300 plus days out. I have called the hotel that I booked and they agreed for refundable cancellation if Agoda call and cancel on my behalf. I called Agoda 5 times and each time they said to wait for 24-48 hours. After 48 hours, an email would generate and say "cancel policy is in place because they did not hear back from the hotel". I called the hotel headquareter and they spoke to the hotel and they agreed for the cancellation. I was told to provide gAoda with the direct phone number, the Rep that I spoke to and even confirmation regarding that transaction and all will be taken care of. All I get was hot air from Agoda. This goes back and forth and I called them 5 times each time waiting 2 days to hear back. I have phone and email that shows all my communication with them. I am a platinum member (not like it means anything) but I use Agoda because it has cancellation and refundable booking. Now that I know that changed after 24 hours, just be careful with your booking. I am going back to Orbitz or Booking.com after this experience. Update 7.30.26 Replying to Agoda and their response. I am not unreasonable but the time spent on dealing with this issue is done. I am over and do not wish to re-hash the issue knowing nothing will be done. I cancelled all my future bookings and it's been a journey. Agoda booking beware! Pay attention for cancellation and refundable date, lately it's allows 24/48 hours and after that it is non-refundable. I switched to Agoda from Orbitz because of the refundable/cancellation options for most bookings, but will go elswhere for better perks.
Reply from Agoda2026-07-30
Hi Jane Tran,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^SS
Booked Alka hotel via Agoda, they didn’t share the original pics of all the rooms and we ended up paying double for the same room after reaching hotel as the actual rooms were disgusting. Rooms are stuffy, no good facilities available
Reply from Agoda2026-07-21
Dear Wandering Seeker,
Thank you for leaving us a review. We sincerely apologize for our delayed response and the disappointing experience as well as the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Ric
Booking partner declined refund — Agoda admitted communication failure, but action was slow
I had a family emergency — my father was unexpectedly admitted to the ICU — and requested cancellation of one room from a two-room booking before the stay began. I provided medical documentation immediately.
It then took a full week of follow-ups, automated replies, and unrelated messages before Agoda confirmed that the supplier had already declined the request days earlier — they simply hadn't told me. Their own support team acknowledged this in writing during a live chat: that I should have been informed promptly and wasn't.
I understand non-refundable policies and don't dispute that part. My issue is the handling: a decision sat unactioned and uncommunicated for a week during a genuine emergency, leaving me unable to make other arrangements in time. The eventual resolution was a 10% AgodaCash credit (store credit, not a refund), valid for 6 months only.
If you're booking with Agoda, be aware that "we'll review it" can mean radio silence for a week even after a decision has been made. I'd recommend booking directly with hotels where possible, especially for anything with emergency flexibility needs.
Booking ID available on request for verification.
Reply from Agoda2026-07-16
Hi Alisha,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Im not 100% the price match and promise is legit. Becuase it seems to inflate [prices then offer disocunted. wehn checking on all the sites, sometimes agoda is cheaper but often not.
Not really sure how these can competitively offer lower pricing. But it does seems to be lower at times, but not always.
Not sure about them but will continue to use for now until better offer is avavilable.
Reply from Agoda2026-07-31
Dear Martin Kingston,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I thought i had booked an flexible cancellation policy , but is not an option as has to be under 300 days .
This was booked already with that time period... so really should of been under non - refundable . This i felt was misleading.
I later found that booking.com have the same dates etc slightly cheaper ...
Other than that my dealings with you have always been great .
Thanks
Reply from Agoda2026-06-29
Hi Kevin,
Our apologies for any inconvenience caused. Our team will reach out via call or email within 24 hours,
Thank you for your patience
We look forward to assisting you.
^Nillo
The hotel booking worked, but when the hotel granted me a 50% refund due to an issue with my stay, Agoda's horrendous support made it a nightmare to collect the refund that the hotel had already authorized. Probably the worst customer support experience I've ever had, and I still don't have my refund.
UPDATE: I finally got my refund, but only after filing a dispute with my credit card company. Had I not filed the dispute, I don't think Agoda would have ever given me a refund.
Reply from Agoda2026-06-21
Dear A,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
When I made a payment for an international room booking, till checkout or payment page, all costings showed in INR. Once the payment was completed, it showed in USD.
If they had previously shown that it was in USD, I would have used my forex card. To make it look easier for customers, they show charges in local currency but end up frustrating the customer because of their hidden tactics. If they can't handle conversion, why show the converted value?
Reply from Agoda2026-06-18
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
phop
We booked a property on Crete with Agoda . DM Elegant and Charming vila
We booked property on Crete, inland in very small village... told we wouldn't get the property address until a day before we leave the UK , but with no post code ...having hired our car we went on Agoda searched the property to find a map of its location however when we got to the location the map was incorrect also the owner's had sent a message with a link to find the instructions to the property..however the link was a copy of a previous email so the link did not work ......by chance a delivery rider came to our aid spent 20 min driving around before finding the property
Reply from Agoda2026-06-18
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
phop
I had to again reply to their query as I cannot book the hotel unless I prove and mention where I am travelling from and where I am travelling to. All these should have been noted by Agoda and passed on to the relevant hotel
Reply from Agoda2026-08-03
Dear Jhuku PAWAR,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
Had issues trying to check in with my hotel in Bucharest, agora wasn’t much help and the person on the other end of the messaging service seems more interested in in giving me a refund rather than he,ping getting it sorted. Even after I managed to get checked in via the hotel help number, agoda still tried to cancel my booking and refund me the money.
Reply from Agoda2026-06-08
Dear Ian Pring,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We acknowledge your concern and will reach out to you via registered contact details shortly. Rest assured that you will receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Rosie
Coupons don't work, discounts don't work, pricing goes up
Despite flooding you with so-called "coupons" and discounts, they play the same scam game as the others. A list of hotel room costs will show in google. Agoda, for a particular hotel will show $200.00. Then you go to the site, all of sudden, for some arbitrary dates, it goes to $250. Then they offer "in-app" coupons/discounts which don't work. Then you change the dates to the ones you need and inevitably, the price goes up. You leave agoda and try someone else, coming back to agoda a few minutes later, the price has risen further. "Dynamic pricing" based on the SAME person looking at a listing twice in 5-10 minutes???!
Reply from Agoda2026-06-06
Dear Richard A,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered.
To be able to check your issue further we have sent a request for more information so that we can locate your booking on the system.
Regards,
Mai
They refuse to provide a tax invoice to clients that request this in order to be reimbursed by their company. what they provide is a simple receipt that is not valid for reimbursments.
Reply from Agoda2026-06-03
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
Great website but if you get stuck then their customer service option is dismal. Their bot is useless and to get any response is next to impossible.
But the savings are great compared to other websites
Reply from Agoda2026-08-06
Dear George Abraham,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your experience was not up to expectations. Please rest assured that we will contact you soon and provided the necessary assistance.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
Agoda is i think its big campany but sometimes its not like big coz all off us we do mistakes when we booked,so this is notGOD words one time make mistake so we r not responsible don’t say like that we ask amendment of dats not cancellation so u have to do and help customers,
Reply from Agoda2026-06-02
Hello Ephrem,
We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we are able to locate your booking however due to Agoda privacy policy, we are not able to provide detailed information on this platform so we will be reaching out to you via your registered contact details on the booking to provide further assistance.
Your experience is very important to us, and we are committed to resolving this issue.
Sincerely,
^Nillo
Used to be my go too site, however the customer service is taking a nose dive. Last year agreed to cancel a reservation free of charge, only to find out that they never cancelled it with the hotel despite showing it as cancelled. Spent 3 days trying to get my cash back with both the hotel and Agoda washing their hands of it. Today submitted a price match.. using every excuse possible not to honor this, found a better price with another approved site, because their wording of the room isnt identical to Agoda they wouldnt honour it, proved all terms and conditions and room type were the same, then they changed the goal posts . Found another deal on a different site, then changed it so I had to email the proof despite them dealing with the other via online chat. Do anything not to honour the guarantee they give. They may come with a better price but no longer have faith in them sorting issues if they happen.
Reply from Agoda2026-08-10
Dear Andy S,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered.
To be able to check your issue further we have sent a request for more information so that we can locate your booking on the system.
Or you can also contact our help center at https://www.agoda.com/info/contact.html
and through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Mai
I got a headache on cancelling the booking . You ask so many questions and verification . Till now I can’t cancel the booking I did earlier as I got the wrong date . So annoying !
Reply from Agoda2026-06-01
Hello,
We appreciate your feedback, and we are sorry for this inconvenience.
Our team will reach out to you very soon within 24-48 hours on this matter over email.
We appreciate your patience. For additional questions, kindly reach out to our help center over the apps or website: https://www.agoda.com/info/contact.html
Regards,
AA
My husband and I stayed in a cabin of 7 on the beach 9-25 4 miles from Mackinaw City. The cabin was cute but we had a hard time getting in. The host was hard to contact. After an hour we finally got in. The kicker. It was set between two abandon hotels and the beach was discus-singly filthy. Would differently not recommend. Was scary. Who knew who was in those buildings?
Reply from Agoda2026-08-10
Dear Gerry Bojakowski,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered.
To be able to check your issue further we have sent a request for more information so that we can locate your booking on the system.
Or you can also contact our help center at https://www.agoda.com/info/contact.html
and through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Mai
