Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.
Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
I had a very disappointing experience with Agoda. I paid in full for a Superior 3 Bedroom room, but when I arrived at the hotel, I was told my booking had been cancelled and I was downgraded to a room with only 2 double beds instead.
This caused a lot of inconvenience and stress after travelling, especially because the room I originally booked was the reason I chose the accommodation in the first place.
What made the situation worse was the lack of support. Trying to contact Agoda for urgent help was extremely difficult, and there was no easy way to speak to someone directly when the problem happened. Being overseas-based made the whole process frustrating and impersonal.
Customers should receive the room they paid for, or at the very least proper communication and immediate support if changes occur. Unfortunately, this experience left me with very little confidence in booking through Agoda again.
Reply from Agoda2026-05-31
Dear Lou,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
^RJ
Very disappointing experience with Agoda. I booked and paid for a Superior 3 Bedroom room, but when I arrived at the hotel I was told the booking had been cancelled and I was downgraded to a room with only 2 double beds.
This caused a lot of inconvenience and stress after travelling. The room I originally booked was specifically chosen for our needs, so the downgrade was unacceptable.
What made the experience even worse was how difficult it was to contact Agoda for urgent support. There was no easy way to speak to someone directly when the issue happened, and getting help while overseas was extremely frustrating.
I expected a confirmed and paid booking to be honoured properly. Unfortunately, this experience has seriously affected my confidence in using Agoda again.
Reply from Agoda2026-05-31
Dear Lou Salvatucci,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
^RJ
Do not trust what is written on Agoda. I booked a hotel that stated that they had a gym inside. When I arrived, they said they did not have one. Agoda did not help me in any way and still let those hotels with false marketing on their platform.
Reply from Agoda2026-05-03
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
booking an hotel in Singapore was not clear on their website and the room type. when reached to the hotel there was no window to open.
Reply from Agoda2026-05-07
Dear Jeff Gracia,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Customer service is useless. Good luck getting a refund for cancelled services. Very difficult to reach a person, and when you do, they give you the run around- you’re always talking to the wrong department and they can’t help.
Reply from Agoda2026-05-01
Dear Gabrielle,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Booked a hotel through Agoda. Changes to the booking were unnecessarily difficult because - it turns out- a 3rd party (Expedia in this case) was also involved. Overly complicated. In future I will book directly with hotels.
Reply from Agoda2026-04-30
Dear Anna B,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
I had a serious issue during a stay where the hotel admitted responsibility (with CCTV evidence) for damaging my personal belongings.
Agoda processed a refund for the stay, but after that, the booking disappeared from the app, and I could no longer access customer support because I had no booking reference even repeated attempts were made.
This made it extremely difficult to get further assistance for an unresolved compensation issue. The hotel fees was relatively insignificant compared to the value of my damaged personal belonging.
For a platform of this size, there should be a clear and accessible way to contact support for post-stay issues / disputes, especially when the hotel has admitted fault.
Very disappointing experience despite initially smooth booking.
Will look to use platforms that offer more structured customer support in future.
Reply from Agoda2026-04-30
Dear Lesley Luo,
Thank you for your review. We`re truly sorry to hear about the difficulties you`ve encountered and the service you`ve received. We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
We are committed to addressing this issue promptly and ensuring that you receive the support you need. Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We value your experience and are dedicated to resolving this issue. Thank you for bringing it to our attention, and we look forward to earning back your trust.
Sincerely,
^RJ
Agree with 2 star reviews of Agoda when booking flights
I just saw the reviews from most people and would tend to agree. I had a lousy experience in the past when I booked a return, but it was actually 2 x one way flights. Unfortunately, I only got the return leg ticket but the outbound ticket was sold out. I was not able to get a flight out and had to find other means.
I was not able to cancel the return flight to arrange alternative transport. Arrange alternative transport. There were no clear instructions when booking regarding the risk of only securing one of the flights. Customer service was also quite useless.
Reply from Agoda2026-04-30
Dear ianteh,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your cancellation request. Generally, any cancellation/amendment request is decided by the booking policy at the time of booking.
To better assist you, we would appreciate it if you could provide us with more details about your experience.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Agoda hotel prices jump around from day to day, its really annoying.
Reply from Agoda2026-04-28
Dear Boris Johnson,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We will be in touch directly via email/call within 24-48 hours.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
ZT
No response from the hotel, when asked about car parking facilities.
Reply from Agoda2026-04-30
Dear Paul,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
I have use this 3rd party for several years. 20+ bookings and have been very happy with them until an issue this past weekend. Booked a place for 2 nights for my son's baseball tournament 5hr away. Initially I though i had selected a 2 night stay but noticed the check out error upon getting my confirmation email. Customer service said there was nothing they could do(that was 1 hour after trying to reach them). I figured no big deal and just booked my 2nd night individually. Upon check in, the front desk just set it up so that we didnt have to change room. The listing said "courtyard view" and it had a " balcony". No big deal because Im not at some luxury resort. Get our room. We where literally stuck in the corner of the property. Our "courtyard view" was literally the brick wall of the building adjacent to us. Once again no big deal but false advertising. The hotel was pretty old and run down looking. The hvac system was not working properly, in my mind, because it was nothing but heat regardless of setting it to cool or just have the fan on to circulate air. Went to the front desk, 1 person said that its winter time and we only have heat. Another stated that they could "fix" it and maint would be out shortly. Maint shows up and looks confused. He said the he didnt know why they sent him out because he does not know how to fix/work on the hvac system and they if i just wanted air circulation to just open the windows. The beds were absolutely horrible. found what looked like mold on the bathroom window sill. Lots of noise and the refrigerator sounded like a running fish tank. All this brought me to complaining to Agoda about the location and my experiences. Apparently the front desk got calls from Agoda so the desk then starts calling the room at 3am!!! My son cant sleep good in the bed because it sucks. The property is calling the room and waking him up.....mind you i couldnt sleep in this place at all. I had to unplug the phone to stop it from waking my son up. Agoda starts telling me they would refund my money and such. My son and I left and didnt even stay because of how bad this place was. Agoda wanted photos of the issues. I start sending them photos then all of the sudden their system wont accept the attachments. They tell me to give it some time and try again. We get home from the horrible trip and I transfer photos to the computer and start sending the attachments. I get 6 of then sent then the last 2 I start having the same issue. They then "notify" me that they will be closing my "case" because what I had provided does not qualify my complaint. Basically they just want to take your money but NOT be helpful when issues arise. Yes they're not responsible for the property issue themselves but using their services to book and the fact you pay them means they have to accept some sort of accountability of what you experience by default. It took me 20+ bookings with them before I had any customer service issue with them but dang....I really got nailed this time! All I wanted was to be refunded the day we never stayed, I made that very clear but 1 of the multiple agents I had talked to over the last few days stated that he would try and process a full refund. NOT THE CASE apparently.
UPDATE 4/22/26: AGGODA CUSTOMER SERVICE WILL NOT HELP ME AS THEY STATE IN THEIR REPLY THATS THE REASON I LEFT THIS REVIEW IN THE FIRST PLACE.....DONT BELIEVE THEM
UPDATE 5/7/26: AFTER WEEKS OF BACK AND FORTH, EXCUSES SAYING THEY "COULDNT CONTACT THE PROPERTY", "THE PROPERTY RESPONDED AND GRANTED REFUND", TO "WERE WAITING FOR A RESPONSE FROM THE PROPERTY, AND VARYING OTHER RESPONSES AND PROMISES, I WAS FINALLY REFUNDED THE MONEY THAT WAS PROMISED WEEKS AGO. I HAVE NO DELETED MY ACCOUNT AND IM GLAD TO NEVER HAVE TO DEAL WITH PISS POOR SERVICES FROM THIS COMPANY AGAIN!!!!
On a side note, Ive switch to Super because they sponsor a buddys race car so I checked them out. So far so good and Ive saved a few $$ more than I did with Agoda. Hope it continues
Reply from Agoda2026-04-22
Dear Casey Smyth,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
I booked a 4-night stay through Agoda, but afterward I found a significantly lower price directly from the hotel for the same dates and for even better room. This was disappointing, as I expected Agoda to offer competitive pricing. I recommend double-checking prices before booking.
Reply from Agoda2026-04-22
Dear Fikreselassie Habtemichael,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
I never had issues with hotel bookings. Those are usually very smooth. However, I would never use them to buy flights again, and especially not international flights. They sold me a flight with a stop as a nonstop flight. Then, they repeatedly misinformed me, told me there would be no stop, and once the stop happened, claimed the airline made a sudden change. This is not true. The airline sold this flight as a one stop flight from the get go, and has clear information on their website that all of their flights on this route have a stop. It was my mistake for trusting Agoda and not buying, or at least verifying the flight route, with the airline before the purchase. Agoda cannot be trusted to provide correct information.
Reply from Agoda2026-04-22
Dear Aggie Hertel,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
- Log in to the Agoda app or visit the following link: https://www.agoda.com/info/contact.html
- Select Flights (at the top of the page), then click Contact Agoda Customer Service
- In the chat box, select **Contact Airline** then **I need other assistance**
- To contact the flight team, choose the **Contact Agoda** menu
- You can send an email, and our team will respond within 24-48 hours, or select **Call Us** to find the customer service number.
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Dear Chris Martin,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Don’t expect any assistance when you have issues with booking
It’s a pain in the neck when you need to change the hotel booking dates or cancel the bookings due the unexpected traveling difficulties. Online bookings sites never protect their customers. Even though they survive because of the customers .
Reply from Agoda2026-04-22
Dear Asad Mahmood,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
The problem with Agoda compared to various platform such as MMT , IXIGO and many more is refund of money to reach customer account is very late and unlike other once you cancel the booking and ask for refund it's done within few hours, here it takes days
Reply from Agoda2026-04-22
Dear shekher khandelwal,
Thank you for reaching out to us regarding your refund. We sincerely apologize for the long wait and any inconvenience this may have caused. We understand how important it is for you to receive your refund promptly. Generally, banks can take up to 30 days to process a refund, or it may be completed by the next billing cycle.
If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We value your experience greatly and are dedicated to resolving the issue. Thank you for bringing this to our attention, and we hope to earn back your trust.
Sincerely,
^RJ
Hi Masayo Long,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
No correct VAT invoice available
Agoda is registered in Singapore and will not issue a correct tax invoice.
Reply from Agoda2026-04-22
Dear Joe Clark,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
not good some cases. They refer some hospital not good service
Reply from Agoda2026-04-22
Dear Alex,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
this is my go to site for searching hotels, always find good deals and very competitive, only negative this is customer service and its AI. AI can not answer most of important issue and help support your issues
Reply from Agoda2026-04-22
Dear Yoshinori Takita,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
