Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.
Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
Poor communication. Poor customer service. I had to talk to different agents to make them understand the issue with a refund situation, first of them said he would solve the case, but it was not like that..the replies were very slow- 4/5 hours ( I supposed this is because of the current situation with the ongoing Middle-East conflict, anyway, they should improve their chat support ) you must recheck the situation multiple times… would not recommend
Reply from Agoda2026-03-22
Dear Theea Munteanu,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Very bad experience, my country is going through a war. Flights have been cancelled. they refuse to refund me, and giving me a very hard time. I provided all the documents
Update:
After hours of back and fourth emails, multiple posts on social media and this review and escalation to relevant authorities they have refunded me as credit.
Horrible experience overall.
Gave 3 starts from initial 1 star as I was refunded in the end.
Reply from Agoda2026-03-22
Dear Butti Hamad,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Used it for years without a problem. This time I found myself at hotel that said they had no reservation. Called Agoda customer service, which in itself is difficult. After 15 minutes of embarrassingly sitting in hotel's lobby, they called and admitted their (Agoda's mistake) allowing me to check in. After I forced the issue, Agoda apologized on phone without compensation.
Reply from Agoda2026-03-15
Dear Neal Elkind,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
Good for prices but the absolute worst for customer care service if there are ANY errors even it was a technical glitch in the app. Did not get issue resolved over a double booking and had to give up for my own sanity. Deleted my account. And yes, I've done everything listed below multiple times with no success with the AI. Hence why I gave up. No humans to be seen.
Reply from Agoda2026-03-15
Dear Cindy,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
I have booked many times with Agoda and usually get a better deal than on other sites. However, recently had a booking cancelled for no reason and trying to find someone to talk to online is very challenging - went round and round in circles with the automated chat line and in the end I gave up. Still not sure how I am going to resolve the issue.
Reply from Agoda2026-03-14
Hi there, thank you for your review. We apologize for any inconvenience caused for your booking.
Our team will review on this case for your within 48 hours. Alternatively, you can reach out to our help center via the apps/website- https://www.agoda.com/info/contact.html
and share us your booking details so we can assist you further.
We appreciate your patience and understanding.
Regards,
AA
I’ve been using Agoda to book hotels for my trips, alongwith Booking.com. I find the layout of the app can be quite confusing and frustrating, especially when I searched for the hotels around the area. The app keeps suggesting the same hotels that I searched before instead of the right suggestion within the area. It doesn’t help too that it shows the one night price instead of the total price of the nights I want. The only positive thing is the price offered is among the cheapest across all other travelling apps, it also has BNPL option.
Reply from Agoda2026-03-22
Dear Irza Azmi,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
Booked The Inn at Cocoa Beach through Agoda. The address they provided was incorrect so after a long drive, 9 hours, you end up lost. Thanks. Siri sorted it out.
Reply from Agoda2026-03-09
Hi Rayn,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^Nillo
It's very hit and miss with the agoda platform, very one sided and certainly not on your side.
I only use this company and booking.com for the avios points, I deal with all issues myself as neither company is worth the time of day.
The major issue i had this time was i had booked my hotel from 28th to 6th of march for £871 ( ID 5017021068895960743) and my amex card showed it was pending, then i receive a message stating it was cancelled and to rebook. I did this and low and behold the booking price was not honoured and the new price was £1073.73 (ID 1984921803).
It works for me but If it wasn't for avios it would be good bye.
Reply from Agoda2026-03-08
Dear Paul Devon-Row,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
Usually the best deal however check what you have booked as often it differs from what the hotel has
Usually the best deal, however they are just a middle man and when things go wrong they can't help. Make sure you have a copy of the room you have booked. Very often when you get to the hotel they will bump you to inferior room or for me recently from a 4* to a 2* with no compensation. I am VIP member but now use Airbnb more as fed up of being ripped off
Reply from Agoda2026-03-22
Dear Owen Flannigan,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
During our latest visit in Thailand we wanted to visit the Golden Triangle. We booked accommodation at the Buakham Rim Khong for 3 nights including breakfast, through Agoda.
Arriving at the hotel we were met by.. nobody, but there was an elderly woman with an empty look lying on a bench in what should be the reception, dozing off. Somehow she must have alarmed a younger guy coming to meet us.
We gave him our booking details. After some minutes of searching down his mobile phone, he eventually found our booking, and then said "No breakfast".
There wasn’t much we could do about that, so we had to accept the room «as is» and also the narrow staircase two stories up to the room without any service.
We tried to talk to Agoda about the missing breakfast. Agodas answer ( paraphrased): We will contact the owner, and hold what he says, or his silence, against you, unless he admits to your complaint.
So beware of the risks booking this hotel – it is also far from beeing what is was a very long time ago. Do not trust the marketing photos.
And Agoda? To us this is not about the money, but principle. To Agoda this obviously is about money and no principles.
WE WON’T USE’EM AGAIN.
Reply from Agoda2026-03-04
Dear kunde,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
We made a 2 night booking in a Deluxe partial Seaview room, with breakfast. When we arrived at the hotel, there was 2 separate bookings for each night, one with breakfast and the other without, and a totally different room with a partial pool view! We had to re-sign in on the 2nd day and get new keys. Tried to contact Agoda, but no response.
Booking ID 1933971891
Reference ID DD-2509111246539023
Reply from Agoda2026-03-04
Dear Lucy,
Our apologies for the inconvenience caused.
We are unable to disclose any booking information here, as this review site account does not pass our security verification according to our Privacy Policy: www.agoda.com/info/privacy.html
An email has been sent to the booking`s registered email address to establish a verified support channel. Please reply to the email and repeat your inquiry to complete the verification.
Thank you for your understanding.
Sincerely,
Nillo
Easy to book and cheap price and good avios points per £
Shame though I stayed in a lot of hotels last September and beginning of October and they still haven’t released my avios points which is past the 120 day wait , never had this problem with booking dot vom
Reply from Agoda2026-03-22
Dear MR PAUL BURCHETT,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^RJ
I booked hotel room for my family. And paid for it trough paypal 2 days before arrival. O the day arrived to hotel. Hotel staff find booking but there was no payment from Agoda. And outstanding payment pending. It was £75 wen trough Agoda they offered it for £62.99. This sum was taken from my paypal and then credit card 2 days before. They replay. Agoda get in touch whit hotel. Hotel confirmed that i was there and paid my self. Then Agoda ask for a proof off payment. I send receipt. They confirm that got it. Hotel confirmed today they newer paid to hotel.
Last night received email from Agoda stating about issuing refund off £75.
Final word. Finaly god sorted. Agoda refund the sum i paid in hotel on arival. Not the amount they charged. So respect off that.
There was hassle but maybe unlucky me.
Now is sorted. Thanks Agoda.
May try you in future and hope this time will all good
Reply from Agoda2026-03-02
Dear Rimgaudas,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
The Cebu Pacific Airline ticket was deceptive and ended up costing me MUCH more than originally stated. They OVERCHARGE for carry on luggage EVEN when the flight is far from full and the overhead bins are half empty! Agoda needs to do a better job in explaining the booking. My original booking state "1 free checked bag". What a joke! $2000 extra pesos for next to NOTHING!!!
Reply from Agoda2026-03-04
Dear Dr. Timothy Burns,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
We have been with Agoda for more than 15 years but We just feel badly about the service lately. We wondered their management changes?
The issue is our reviews for the hotels have been removed or be covered up by Agoda.
Reply from Agoda2026-02-23
Dear Kenn Pha,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
Think of taking screenshots before contacting the support. For a bit of context, we booked a room in a hostel. 3 choices: queen room, deluxe room, or queen room with shared bathroom. The first one mentioned shower, hair dryer etc, so we took it as we wanted a private bathroom. Arrived at the hostel, we learn that they have no private bathroom.
Therefore, I took screenshot of the misleading post on agoda and contacted the support. They obviously took the time to modify the post of the hostel before replying, because it had changed right after I mentioned it and before they replied, and they had the nerve to say that it was my fault as it was clearly stated on the website (even though, my screenshot showed clearly that it wasn't before they modified it). They still got the reimbursement of the 2 nights, but saying that it was "gracious from the hostel to accept". I would recommend avoiding Agoda as much as you can!
Reply from Agoda2026-02-23
Dear Frédéric Basset,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
I have used Agoda in the past for several bookings.
On this occasion however, a booking was made at 07.30am and cancelled at around midday due to incorrect dates that were put in inadvertently.
Ok so a refund was requested and this was processed efficiently but to charge £25 for the cancellation was a little harsh in my opinion.
Reply from Agoda2026-02-23
Hi Jamie Male,
Our apologies for any inconvenience caused. Please let us look into your booking issues.
We will send you an email for verification and information to your booking. Please reply the email sent for further assistance.
Alternatively you may reach out to us, and here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
We look forward to assisting you.
^Pau
Confirmed booking failed – limited accountability
I had a confirmed booking in Kuala Lumpur (Feb 17–20), but when I arrived late at night during Chinese New Year, the property had no record of my reservation. I was left without accommodation.
Agoda eventually refunded the booking and later provided partial compensation, which I acknowledge. However, the key issue remains: when a confirmed reservation fails due to issues within Agoda’s partner network, the platform’s responsibility appears limited to refunding the original amount.
There was no proactive support, no alternative accommodation arranged, and no meaningful accountability beyond processing a refund.
I went through the official support process and had to escalate the matter myself to receive even partial goodwill compensation.
Based on this experience, I would advise travelers to use Agoda with caution and understand that in case of partner-related issues, the level of protection may be minimal and largely limited to refunds rather than active resolution.
Reply from Agoda2026-02-22
Dear Denis Gerasimov,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
ZT
Agoda showed 20kg checked baggage included, but Batik Air denied it at airport and forced us to pay again
We had a very stressful experience with Agoda and Batik Air regarding prepaid baggage.
We purchased flight tickets through Agoda, and our confirmation email clearly stated that each of the four passengers was entitled to 7 kg cabin baggage + 20 kg checked baggage per person. That means a total of 80 kg of checked baggage for our group.
However, when we arrived at the airport, Batik Air staff told us that no checked baggage was visible in their system. We showed them the Agoda confirmation email where the baggage allowance was clearly specified, but the airline representative refused to investigate the issue, call anyone, or provide assistance. Instead, we were told we had to pay for all 80 kg of baggage again at the airport.
Because our flight was about to depart, we had no choice but to pay a very high additional fee for the baggage.
We have a video of our conversation with the Batik Air check-in representative, who declined to help resolve the discrepancy between Agoda’s booking confirmation and the airline’s system.
We are currently seeking clarification and a refund for the extra baggage charges.
UPDATE:
I have sent all the requested information to the provided email.
My booking reference (PNR): UKAMSZ
Reply from Agoda2026-02-23
Dear Alex Vatavu,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
I tried to book the Lalit in New Delhi for my 4 night stay in March when the price on offer was £408 for an Executive Club room with breakfast for 2 adults.
I went to get my card and when I can back a few minutes later the price had been increased to over £621.
This is something that has now happened to me on 3 occasions. I am hoping that highlighting this Agoda will review their systems and also hopefully honour the £408 price. To prove the above I also have a photo of the £408 offer price.
Executive Club King
V No payment until Mar 19,
2026
V Food & Beverage Discount
10%
V Laundry Discount 10%
V Free fitness center access
V Parking
V Express check-in
V Free WiFi
See details
Rewards & discounts
1% Mega Sale: £ 22 off!
40 m2/431 ft2
(1 room, 2 adults)
Rooms
1
+ Free Cancellation
Breakfast included
% Mega Sale
Welcome Back O
• Price for 2 adults ®
TA Good breakfast included O
£ 518 0
Ж £ 19 applied
• Cancel for free before Mar 21, 2026
£ 408
V No payment until Mar 19, 4 nights after taxes + fees
2026
(1 room, 2 adults)
V Food & Beverage Discount
10%
V Laundry Discount 10%
Free fitness center access
+ Parking
Response to reply
I was promised a price match for the rooms I have booked but without any response or success.
I keep on getting messages asking how their agents performed which are circular and this is how I think they deal with comments and complaints from customers. What is most frustrating is that another member of the party booked the same room at the price we were trying to book at 15 minutes later. All I asked for was for the price I was quoted and tried to book at when their system changed the price. I have already sent a photo for their customer service to match too.
Let’s wait and see as a VIP member this is really disappointing and all us friends are now having to look at alternative hotels because we will not be staying there unless we are given the price match. 10 rooms will most likely be cancelled as they are all on cancellation until mid March.
Reply from Agoda2026-02-23
Dear Yash,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you’ve experienced and regret that your experience was not up to expectations.
Please rest assured that we have contacted the lead guest via email, should you need further assistance, please respond to the email our team have sent you.
Should you have any further questions or concerns, feel free to reach out to our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Pau
