Very good product and service
The waterpad is as discribed in the listing. The delivery was on time. The packaging was professional. The price was reasonable. The used waterpad looked and functioned as if new.
About Aosom USA
Data updated- Website
- www.aosom.com
- Category
- Home & Garden
- Location
- United States · Wilsonville
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 75% (9/12)
Do you own Aosom USA? Claim this profile for free and start replying to reviews.
Is Aosom USA legit?
Aosom USA (www.aosom.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
I never received the merchandise
I never received the merchandise Multi charge pro wireless order number 84720141
I purchased a Qaba kids electric dirt…
I purchased a Qaba kids electric dirt bike 6 months ago and for some reason the manual throttle cable melted. This company is responsible for these products but does not sell replacement parts for any of the products. The only replacement parts they claim to sell is the battery and that's simply unacceptable. So with this situation, the money we've spent is a complete loss to us but a gain for their company.
Nothing lined up properly when I was…
Nothing lined up properly when I was attaching the bolts. It’s probably why the product was on sale with a high percentage. If it wasn’t for my tools and skills, a normal person would not have been able to put it together. I had to re-drill new locations for bolts.
Easy online purchase
Easy online purchase. Delivered when promised. Great product.
Great product great price
Great product great price. Easy to assemble
Reply from Aosom USA2026-08-05
We're so happy to hear that you found our product to be a great value and easy to put together. Thank you for your wonderful feedback!
It will work as needed
It will work as needed, thx
great price and quick delivery
Reply from Aosom USA2026-08-05
We're so pleased to hear that you found our pricing great and our delivery quick. Thank you for your positive feedback; we truly appreciate it!
The service was fantastic
The service was fantastic. I was notified when to expect order.
Reply from Aosom USA2026-08-03
We're so glad to hear our communication regarding your order was helpful and that you had a fantastic experience!
Product arrived quickly as ordered.
Reply from Aosom USA2026-08-05
We're so glad to hear your order arrived quickly and as expected! We truly appreciate your positive feedback.
This shipped and got to my house so…
This shipped and got to my house so fast I think it was only two days.. I love this perch and my bird loves it too
Reply from Aosom USA2026-08-05
We're so happy to hear that your perch arrived quickly and that both you and your feathered friend are enjoying it! We appreciate your kind words.
A great experience…
It was a very pleasant experience all around. From ordering to receiving, to putting together and enjoying, we have appreciated the professional way your company does business. Thanks!
Reply from Aosom USA2026-08-03
We are so glad to hear you had such a pleasant experience with us from start to finish. We truly appreciate your kind words!
Great Canopy
Great experience no issues
Reply from Aosom USA2026-08-03
We are so glad to hear you had such a positive experience with us! Thank you for sharing your feedback.
I didn't have any problems returning my…
I didn't have any problems returning my order
Reply from Aosom USA2026-08-03
We're happy to hear that your return process was smooth and hassle-free. We appreciate your positive feedback!
The top of the ottoman was damaged
The top of the ottoman was damaged! Reported & sent pictures on 7/17. ! No response & no replacement!!!!
Reply from Aosom USA2026-08-03
Thank you for taking the time to share your feedback. We sincerely apologize that your ottoman arrived with damage. However, we would like to clarify that this order was not purchased directly from us, but through a third-party retailer. Despite this, we have communicated with you multiple times regarding your claim and have responded to your messages throughout the process. One of our reps will call you directly to further clarify and answer any questions you may have. We look forward to assisting you. Take care!
Effective product
This is well made product that was delivered in a timely manner.
Reply from Aosom USA2026-08-03
We're so glad to hear that your product was well-made and delivered in a timely manner. Thank you for your feedback!
Assembly was challenging, and return process was disappointing
This playground set required two people to assemble, which wasn't clear at the time of purchase. Also all measurements are in millimeters, which added extra difficulty. I attempted to build it on my own but wasn't able to complete the assembly without a second person to help. As a result, I decided to return the set. When I contacted customer service, I was told I would not receive a full refund, as the return was classified as "buyer's remorse." I felt this didn't accurately reflect the situation. For anyone considering this set, it's worth planning for two-person assembly and being comfortable working with millimeter measurements. It may also be helpful to confirm the return policy in advance in case assembly issues arise.
Reply from Aosom USA2026-07-29
We appreciate you taking the time to share your detailed feedback regarding the playground set. We sincerely regret that the assembly process and the subsequent return experience did not meet your expectations. We understand how frustrating it must have been to encounter unexpected difficulties with the two-person assembly requirement and the millimeter measurements, especially when attempting to build it alone. We are committed to improving our customer experience, and your comments will help us make necessary adjustments.
True to what they advertise
My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to instruct and help me through the process. Not a lot of extra talk; the process was quick. Aosom offers a few ways of contact which I appreciated. I will shop them again when I am in need of outdoor items. Unlike some companies, they stand behind what they advertise.
Reply from Aosom USA2026-07-29
We appreciate you taking the time to share your experience with us. We're glad to hear that our chat feature was helpful and that our team was able to assist you efficiently with your return, even late in the day. We understand that receiving an item that isn't the correct fit can be frustrating, and we are pleased that our support process met your expectations. We look forward to assisting you with your outdoor item needs in the future.
dishonest, deceptive, and thieves- RUN AWAY FAST!
dishonest, deceptive advertising about flimsy product- they call it 'heavy duty', but it's not. they also rip you off, making you pay to insure inbound shipping and try to rip you off with return shipping, after you discover the product won't work for you because they lied to you about it. customer service is arrogant and snarky. they are terrible and thieves. RUN AWAY FAST- i would give ZERO stars, if possible.
Reply from Aosom USA2026-08-03
Hello Christopher! Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience. We would like to clarify a few points for future readers. Providing professional and respectful customer service is always our priority. After reviewing the communication, we found that our representative remained courteous, professional, and provided all available assistance throughout the return process. Unfortunately, the language directed toward our team through calls and several emails was inappropriate and unprovoked, despite our continued efforts to assist. We would also like to clarify that shipping to our customers is free, and we reviewed your order to confirm that no shipping charges were applied. The dog crate is accurately advertised as "heavy duty" for typical use. While we understand it did not meet your specific needs, we are sorry it was not the right fit for your situation. As a courtesy, we also provided discounted return shipping labels for your buyer's remorse return. We appreciate all customer feedback and remain committed to treating every customer with professionalism and respect.
Great glider and shopping experience
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
Reply from Aosom USA2026-08-03
We are so pleased to hear that you had such a positive experience with us, from our website to the delivery and assembly of your new glider. We're especially glad you find it sturdy and comfortable!