I purchased 2 cherry head red foot…
I purchased 2 cherry head red foot tortoises from Backwater Reptiles on May 12th & July 15th. Both arrived exceptionally packaged and healthy. Email communication is somewhat wonky, But buy with confidence!
About Backwater Reptiles
Data updated- Website
- www.backwaterreptiles.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 0% (0/31)
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About this business
We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
Is Backwater Reptiles legit?
Backwater Reptiles (www.backwaterreptiles.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that their wonderful new reptiles and amphibians arrive quickly, in great condition, and are very active and ready to eat right away. People also deeply appreciate the exceptionally secure, well-insulated packaging that carefully keeps fragile animals safe and comfortable throughout transit. Some reviewers were not happy with customer support, mentioning dismissive replies and unhelpful advice when raising serious health concerns about their new pets. A few customers also noted receiving sick, severely dehydrated, or extremely underweight creatures that unfortunately struggled to recover.
Auto-generated from all reviews of this business. For reference only.What people say
Kind and Reliable :)
Fast, efficient, and friendly customer service. When I had an issue (at no fault of theirs) and expressed concern, they were very kind and helpful. I love my alpine newts! They were well-packaged and safe. I would absolutely recommend Backwater and have already recommended them to friends.
I purchased two green Anoles
I purchased two green Anoles, male and female. Later that evening I got a confirmation and they needed my address which I promptly sent. I was emailed that the lizards were being shipped and was given a FedEx tracking number. They arrived the very next day. Both lizards were very healthy, fiesty and ready for their new home and companions. I want to reach out to a wonderful company that cares not only about their animals but also great customer communications. Will always be my forever go to for green Anoles. Thank you again Backwater Reptiles.
2nd time they sent the incorrect gender…
2nd time they sent the incorrect gender yet hide behind the we don't guarantee gender 2 times in a row they fight me wanting me to pay for a replacement no dont order from them they lack any knowledge on the animals they sell or just don't care either way don't spend your money on them ...Big apple herps im using they guarantee the gender and only a whole 5$ more for what i was buying! Do your research backwater are scammers don't waste your money like i did twice and got scammed twice also why does it give them a high review when their 5 stars are equal to their 1 star reviews? Lol scam much???
Got my baby Nile monitor is healthy
Got my baby Nile monitor is healthy. Love thus little guy thank you backwater reptiles.
Happen to surf the internet I just had…
Happen to surf the internet I just had to have a blue iguana and lo and behold I found these folks and 5 days later my guy or gal is here and the most beautiful blue . I own macaws but I can’t wait for this fella to grow . Anyone out there wanting quick fast service with excellent email communication look no further , I’ll def be doing more business they made it so easy . Ty
Great Animals & Prices! Secure Shipping!
Great source for reptiles and amphibians. I ordered American Green Tree Frogs (a few times), and they all arrived safe and sound. Excellent price, too, and their animals are clearly well taken care of! Still happy and healthy a few months later!
5 stars
This place is amazing and is so kind. There team deserves so much love and respect. My snake arrived safe and sound with an ice pack. They put so much thought into these animals.
They Sent Me A Really Old Spider
I would advise people not to order spiders from Backwater. I ordered a Regal Jumping Spider and she died within a couple of months after she arrived. Based on her size and condition, she was already nearing the end of her lifespan when they shipped her to me. I set her up with a nice habitat and fed her crickets and waxworms regularly. So, I don't think the problem was at my end - they just sent me a really old spider. Since Regals only live 2 to 2 1/2 years, they would have to had known that they were sending me an old spider.
Backwater Reptiles are awesome
Backwater Reptiles are awesome! Their sales staff is very polite and answers all your inquiries in a timely manner. I ordered a GBB tarantula sling and received it 100% live arrival guaranteed. We'll packaged and safe. Lively little sling too.
I ordered two Uromastyx
I ordered two Uromastyx through their website. It was super straightforward, very simple and quick! They kept communication and they were very sweet. The lizards arrived healthy and happy! Highly recommend these guys! Thank you so much you guys!
I’d give more stars if I could
I had been looking for a Madagascar Big-Headed Turtle for a really long time and remembered seeing an email from Backwater Reptiles from last year about them having a few babies. I took a chance and emailed them asking if any were still available for $250 (the price they were advertised at last year). Within 10 minutes I received a response that they still had some, that they were the same turtles so they definitely had some wear and tear (normal cosmetic baby turtle stuff- nipped toes and tails) and because of that they were $200 instead. I JUMPED on the opportunity and was walked through how to go about a manual order via email and then pay securely on the website since the turtles were an email exclusive deal. I paid $254 after tax and shipping (the normal rate for FEDEX priority overnight) and almost immediately got an email confirming everything was put together and in order on their end. I ordered on a Sunday night, got my tracking Monday evening as planned, and today my turtle showed up healthy, looking amazing, and on time. I panicked a little because of how hot it was in my part of Florida today- and then I found the cold packs. Sweet, sweet cold packs. When I opened the box it was packed wonderfully with THOSE AMAZING COLD PACKS, foam walls, and filled with crumpled paper, and the turtle was secured in a breathable bag- the gold standard. I’d give more stars than 5 if I could for the transparency, the price, the response time, the professionalism, and the overall satisfaction I felt opening that box today.
Backwater Reptiles came through
The company promptly performed exactly as represented. I ordered 9 lizards which arrived healthy and ready to energetically see their new homes. They are adorable! There is a premium on shipping but worth it to ensure the animals arrive quickly and are healthy.
I wouldn’t recommend a company that doesn’t listen to its customers and doesn’t respond to emails when the customer has issues
I wouldn’t buy from a company that number one tells you that they will only deliver an animal to your address on your drivers license when your ordering from another location and even when you present them with the receipts of where your current location is and that there records show that the current location your using is legitimate they completely ignore you on the subject all together. Number two i wouldn’t buy from a company that tells you the costumer that your a fraud with out being able to show prove of it when asked through email to show the evidence that the person is a fraud to begin with this is the first time I have ever had any issues with this company and the first time I have ever had to complain about them. It’s bad business to ingore the costumer when the customer is always right . And currently I’m still trying to get them to communicate with me.
I ordered 3 White Tree Frogs
I ordered 3 White Tree Frogs. They arrived quickly and were safely packaged. All tree are doing very well. They're also quite cute. Representatives were also very attentive with any of my questions.
Great captive bred animals!
I got a great animal at a really good price it's captive bread and I couldn't be more pleased! She's really gorgeous!
Turtle pond
I recently built a pond and wanted to add turtles to it. I contacted Backyard Reptiles and they suggested a few different type. I purchased 3 different ones and they arrived yesterday. They were babies and the coolest ones I’ve seen. I would highly recommend them if you are looking to purchase a unique pet
We received a beautiful Pueblo milk…
We received a beautiful Pueblo milk snake hatchling in great shape.
Ordered one male and two female green…
Ordered one male and two female green anoles for my bioactive vivarium. Ordering was simple and the animals arrived on time as scheduled. All three of the Anoles look healthy and immediately began to eat and to lap water up from misted leaves. Very happy with the company. Now keeping the Anoles healthy is up to me!
Superb Quality And Excellent Service
All lizards I have purchased here have always been of excellent quality. And I have purchased quite a few. They also provide excellent service and superior selection. I love that I can always choose between a baby or an adult lizard and also choose between a male or female gender lizard.
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