My gecko arrived nice and healthy I’m…
My gecko arrived nice and healthy I’m definitely going to be ordering some more
About Backwater Reptiles
Data updated- Website
- www.backwaterreptiles.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 0% (0/31)
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About this business
We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
Is Backwater Reptiles legit?
Backwater Reptiles (www.backwaterreptiles.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that their wonderful new reptiles and amphibians arrive quickly, in great condition, and are very active and ready to eat right away. People also deeply appreciate the exceptionally secure, well-insulated packaging that carefully keeps fragile animals safe and comfortable throughout transit. Some reviewers were not happy with customer support, mentioning dismissive replies and unhelpful advice when raising serious health concerns about their new pets. A few customers also noted receiving sick, severely dehydrated, or extremely underweight creatures that unfortunately struggled to recover.
Auto-generated from all reviews of this business. For reference only.What people say
Very friendly customer service
Very friendly customer service, extremely fast shipping, and 2 healthy Leos. Couldn't ask for an easier experience getting a new pet.
They were more than helpful when I got…
They were more than helpful when I got confused and they sell beautiful little critters. I just got me beautiful Asian Forest scorpion Senora and that 100% alive guarantee is real
Took a Chance and It Paid Off
I know this company has a lot of negative reviews, so I was honestly hesitant to order. But my experience ended up being very positive. I had been searching for a baby skink for a long time and couldn’t find one anywhere. I knew Backwater Reptiles had one available, but I avoided ordering at first because of the feedback I’d seen. After calling around to places all over the country with no luck, I decided to take a chance. The ordering process was smooth. I placed my order Sunday evening and received a tracking number the next day. I reached out because I didn’t think I got the tracking email, and their customer service responded quickly. They confirmed it had been sent and even resent it for me, which I appreciated. My baby fire skink arrived the following morning at around 9:30 AM, which was faster than I expected. I can only speak from my own experience, but everything went smoothly from start to finish. Based on that, I would recommend them.
Thank you to Blackwater Pets for an…
Thank you to Blackwater Pets for an amazing experience. From start to finish, everything was handled with care, professionalism, and genuine love for animals. It truly shows how much they care about both pets and their owners. I am very happy with the service I received and will recommend Blackwater Pets to all of my friends and family. This is a place you can trust with your pets.
Simple and standard page layout for…
Simple and standard page layout for picking your new little friend, with what seems to be fair pricing, FAST shipping, and they pack the little critters with care. I got a leopard gecko and they're BEAUTIFUL. Seems very healthy and active even after making such a long trip all boxed up. Very satisfied.
They sent me a frog so emaciated I…
They sent me a frog so emaciated I don’t think he’s going to make it. It’s heartbreaking. So many reviews of same experience. They are ignoring my emails but that’s not a big deal. What they are doing to living creatures is unacceptable. They need to be shut down.
Never Again, Horrible Customer Service
Ordered here for the first time ever. My blood red python came with mites, I messaged them right away to let them know about the issue and they told me that it isnt a health concern and to hang a cat collar for flea and tick by the cage and give it a little tlc and all should be good. So much for a health guarantee and healthy snake. Then, I ordered a high white king snake, they sent me a black and white banded california king snake and I let them know that they sent the incorrect snake and they basically gaslit me and told me that it is a High white. I will never suggest nor shop here again. Horrible customer service and horrible care.
I just made my second purchase from…
I just made my second purchase from back water reptiles! This time I ordered 2 baby whites tree frogs. I’m from Maine and the day my frogs were supposed to ship we were getting a massive snow storm! Back water reptiles reached out to me by email and we rescheduled my delivery for a day later. My frogs came in and were eating within 10 hours! I am so happy with this company and would highly recommend them to anyone! :)
Undersized underweight
I Purchased what I thought was a 6" adult Herman's Tortoise from Black Water Reptiles. I received a Tortoise that was very underweight and only 4". I was told that I don't know how to measure a turtle and that 4" is within the adult size for a Herman's. I am a Vet Tech of 49 years and have owned and breed reptiles for 60 years I know when I see a sick/underweight animal. They shouldn't advertise a 6" animal when it is only 4" and a sub adult not an adult.
Worst and rudest customer service I've…
Worst and rudest customer service I've ever experienced. If you don't want a headache dealing with them shop somewhere else.
I am more than happy with my purchase
I am more than happy with my purchase. I ordered a Therophosa sp, that turned out to be very healthy. That was Dec 9th my day i received it. Today is February 5th and She is very healthy went through a molt, She was larger than expected, . So if there is something that stand out about the experience with Backwater Reptiles is this, I was surprised on the size of my sling for the affordable price they offered. I sincerely am over joyed, and would like to apologize for taking so long to leave a review. And the species it a T.Stirmy.
Thumbs up!
bought a tarantula and she was alive and healthy, the shipping was fast, will buy more soon and i recommend these guys
I would recommend these guys they are…
I would recommend these guys they are awesome! My tarantula came when expected and in great health ❤️💕🥰
Great to order from
I've puchased from other companies that sell "feeder" lizards and Backwater is the only one that has consistantly shipped quality lizards. The packaging materials were clean and neatly done. They have been very responcive to questions and requests in a very prompt and professional manner which goes a long way with me, so they are my go to for what I need without exception. CP
He came lively and u guys always give…
He came lively and u guys always give healthy Reptiles.
Poor communication and service
Best customer service!
First off, the customer service is outstanding! So with that said, we ordered two Sulcata tortoise hatchlings. These healthy babys arrived over night from Florida as reside in Virginia, we didn't think about the cold in December while being shipped, but this company did for us! They went above and beyond for the well being of our tortoises. Wish I could share the smile on my wife's face! Best Christmas EVER! Highly recommend Back Water Reptiles!
I had to put one star to be able to…
I had to put one star to be able to write a review. 1st they said they said their fraud protection flagged my account because the billing address was wrong. It didn't stop them from taking the money out if my account. Now, I cant get my money or the tortoise. SCAM!!!
We are so happy and excited about our…
We are so happy and excited about our new family members. They arrived on time handled with such care. We got 2 Asian black forest scorpions and 1 emperor scorpion all juveniles as well as a cd hachling Sulcata tortoise. Their so healthy and docile and so beautiful. We absolutely love them. All 3 of my boys are so happy. You guys have made all 3 of my boys Christmas the best they could ever dream of. Thank you so much 💗
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