Fantastic process great shipping…
Fantastic process great shipping arrangements and containers, ill definitely recommend them for any reptile and reptile food needs , great prices healthy arrivals they definitely know how to do it properly
About Backwater Reptiles
Data updated- Website
- www.backwaterreptiles.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 0% (0/31)
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About this business
We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
Is Backwater Reptiles legit?
Backwater Reptiles (www.backwaterreptiles.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that their wonderful new reptiles and amphibians arrive quickly, in great condition, and are very active and ready to eat right away. People also deeply appreciate the exceptionally secure, well-insulated packaging that carefully keeps fragile animals safe and comfortable throughout transit. Some reviewers were not happy with customer support, mentioning dismissive replies and unhelpful advice when raising serious health concerns about their new pets. A few customers also noted receiving sick, severely dehydrated, or extremely underweight creatures that unfortunately struggled to recover.
Auto-generated from all reviews of this business. For reference only.What people say
I received my beautiful healthy iguana…
I received my beautiful healthy iguana today! He is exploring his enclosure and is already eating! Would definitely do business with y'all again, I highly recommend!
Cherry Head Red Foot Tortoise
I received my Cherry Head red foot tortoise 3 weeks ago and it hasn’t missed a beat. Ate as soon as it arrived and is very healthy and alert. Highly recommended Backwater Reptiles, arrived ahead of schedule in great condition. Vincent.
Great experience and very professional
Great experience and very professional. Shipping was quick and easy. Prices are extremely reasonable would definitely recommend.
Dead on Arrival, Unprofessional Customer Service
Ordered two D. Hydei fruit fly vials. They arrived completely dead with fly counts well below the advertised 50-100 per vial. I contacted them immediately with photos at 12:04PM the same day. Their first response was a copy-pasted cricket care template — they didn’t even read my email. When I pointed this out, they told me the same concept applies to fruit flies and that my bank dispute mention was “wildly unnecessary.” I gave them the 2+ hours they asked for. Still completely dead. No refund offered, no apology for the wrong template, just defensiveness. Avoid for live feeders. Poor quality control and worse customer service.
I purchased sick a Bullsnake from them in…
I purchased a Bullsnake from them in October 2024. Sadly she has crypto a fatal parasite. We raised he for 1.5 years and she had some regurgs. She became More symptomatic and tested positive for crypto. Do not purchase animals from them. I personally have had many snake pets and never had a snake with crypto. Since she has been fully quarantined throughout her time with us, our head veterinarian, Dr. Bloss is confident that this originated with the breeder.
BackwaterreptileS ARE JUST SCAMMERS
BackwaterreptileS ARE JUST SCAMMERS. They sant me a dead frog. they don't answer calls (scammers) emails only. They asked me to pay again 34.99 usd for the new shipment so I did send them the money. I received few days later and empty smelling cup filled with tiny worms. NO FROG!!!!! I tried to contact them and not they say that the cup was full so they don't car. These is not a real company, its just a group of scammers ready to steal your money with bad bad bad reptiles and fraudulent transactions!!! BE AWARE
I got my beautiful blizzard baby…
I got my beautiful blizzard baby cornsnake on time,healthy and very active. She has a super calm demeaner and is okay with being handled often. She hasn't tried to bite anyone and is gorgeous. Thank you for answering my questions quickly. I highly recommend this company! I will definitely continue buying my snakes from you guys.
Terrible customer service
This place has been terrible. After purchasing, they have changed item availability several times and have made it extremely difficult to cancel my order or provide a refund. And most recently, their email response was insulting and lacked all levels of professional service. Be wary of ordering from them.
NEVER EVER EVER PURCHASE ANY REPTILE…
NEVER EVER EVER PURCHASE ANY REPTILE FROM HERE! I wish my child had read the reviews before he spent his hard earned money here. I am posting the hopes people see this and go elsewhere. Our newt arrived dead just like almost all the reviews warned about. Then they want to charge you to ship another one. The box they shipped him in didn’t even say there was a live animal in the box which violates not only IATA but also is a FedEx requirement. They don’t care that they are out here killing animals. I
Baby Blue Iguana
I was a bit leery of having my Iguana shipped to me. But it went perfectly and he was fine when he arrived! I am so pleased with him! He is absolutely amazing and gorgeous! Thank you Backwater Reptiles for all your help and most of all for my baby Blue Iguana now named Godzilla!! I love him!!!
Ordered 4 golden blue leg baboons…
Ordered 4 golden blue leg baboons arrived perfect condition at a great price too!!
This company is true to their word
This company is true to their word. My son's new baby tarantula arrived, as promised, and is already webbing. We have had tarantulas before and never had one web within a day.
Great caring people they try to make…
Great caring people they try to make sure everything is right. Animals have been very healthy. Have adopted several animals from them very good experience, we’ll keep doing business with them, we are very happy with each adoption we have made and next time as a very positive experience
I just got my baby iggys and they are…
I just got my baby iggys and they are beautiful. And healthy and within an hour in there new enclosure already eating . I’m very happy with them I will older more from backwater
Wonderful experience
Wonderful experience! I have now owned my bearded dragon for a year and she is extremely healthy and so friendly! I’m absolutely in love with her! The process was really smooth and I couldn’t have asked for a better dragon! She’s had no health problems over this first year of her life and eats great! If anything, she’s a little chubby! I would definitely purchase from this company again
Fire skink arrived nearly dead
Do NOT buy a fire skink from backwater reptiles. Despite multiple vet visits, my little guy didn't last more than 3 weeks after receiving him, who clearly had many underlying health issues stemming from his husbandry at their reptile mill. If you want to slowly watch your new family member emaciate and wither away no matter the variety of diet or how well your enclosure is set up, by all means buy from here. I ignored the bad reviews and severely regret it, I'm willing to bet you will too. Please buy from a breeder that cares about their reptiles.
Killed animals and stole money
Ordered two Whites tree frogs. Backwater Reptiles shipped the animals with a heat pack in 90-degree weather. Both frogs arrived dead. Their resolution: have me pay them $34.99 for discounted reshipping, or lose the original 55$ in shipping. So I either hand them more money, or I eat $55 in shipping costs for a delivery that killed the animals due to their own packing decision. There is no option where I get my money back, and they expect me to pay them for murdering animals. That's by design. When I pointed out that their negligence, not transit risk, killed these animals, they hid behind their Live Arrival "Guarantee", and proceeded to insult me several times. Agreeing to a guarantee policy is not a blanket waiver of liability for negligence. Those are legally different things, and they know it. I've filed a chargeback and a BBB complaint. As well as reported them to animal authorities. I'd rather have just had live frogs. Ship live animals. Pack them correctly. Honor your mistakes. This company does none of those things.
DO NOT USE THEM
Backwater Reptiles inconsistently chooses shipping partners. The address was labeled hold at FedEx. They chose UPS. They said I can update the package delivery but put restrictions on the package. They have a custom service number which is an empty line, their mailbox is always full. There's no way to contact them. They do not care for animal wellbeing. I am completely at a loss and those poor frogs may not survive the transit nightmare. I do not recommend this business to anyone. I am not even mad, I am exhausted from the 6 times I called ups to confirm, I even drove to the UPS store and they confirmed the same exact problem. All they had to do was call and correct the issue, but instead spent hours going back and forth with me.
From Missouri to Cali
Everytime I have dealt with them they have been great..I live in Missouri so obviously there is closer reptile shops but I would rather cross the country bc I know I won't have any issues and should I one arise I know it will be addressed and corrected such as I ordered and paid for lil hatchling snake that happened to be out of stock...within minutes I received an email forming me of this and listing several options and which route did I want to go..From purchase time to actually delivery even with an unavoidable circumstance....my son in law was holding his lil beauty in less than 72 hours..customer service is great as well as all my critters I have ordered..they have all arrived alive and are doing great till this day.. From missouri to cali...5 stars backwater!!!!
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