Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Written by the business, not verified by us.
Is Baleaf Sports legit?
Baleaf Sports (www.baleaf.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the exceptionally helpful support team, highly responsive communication, and the wonderful selection of attractive clothing items available online. Many people find the apparel extremely comfortable, functional, and perfectly well suited for casual daily wear or extended cold weather exercise sessions.
However, some customers also noted annoying issues regarding unexpected sizing inconsistencies and a very complicated, burdensome return process that requires extra effort. A few people also experienced frustrating communication delays, unanswered messages, and unexpected difficulties when trying to get proper refunds or convenient item exchanges.
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The clothing is OK, lots of choices. The return process is a nightmare. When submitted, it takes more than 24 hours for them to "review" your return, before they will send approval and label. The process is awkward - you have to put bar code/label outside and inside. I returned two items, from two different orders, in the same envelope for efficiency -- and they refuse to give me full credit for one of them because the bar code was not on the outside of the envelope, despite it being attached to the item inside. Clearly not a customer-focused company.
Reply from Baleaf Sports2026-03-13
Hi Sharon and Randy, we’re very sorry to hear about the frustration with our returns process and appreciate you sharing your experience. We completely understand how the steps with barcodes and labels can feel cumbersome.
To help resolve this right away, please provide your order number so we can assist you directly. You can also email us at [email protected], and we’ll make sure your concerns are addressed promptly.
Thank you for your patience and feedback!
I received very prompt polite and repeat messages in order to resolve my issue. The agent Dhan found a way to make sure I received the promotion I wanted and offered more help as needed.
Reply from Baleaf Sports2026-03-11
Thank you so much for your kind review! We're really glad to hear that Dhan was able to assist you and help make sure you received the promotion you wanted. Your feedback means a lot to us, and we’re always here if you need anything else. 😊
The worst customer service ever. Despite repeated offers to refund my money because the pants were shorter than advertised, they have not performed and are notorious for failing to respond to my emails. (That's really sad, because other than the length being shorter than advertised, I really liked the product and anticipated being a long-time customer.)
Reply from Baleaf Sports2026-03-09
Hi Sharon, we’re very sorry to hear that you feel this way and apologize for the frustration caused. We understand the concern regarding the pants being shorter than expected. As previously discussed, we have already processed the refund for your order to help resolve the issue. If there is anything else we can assist you with, please feel free to send us a direct message with your order number and we’ll be happy to help. We truly appreciate your feedback.
Dhan was such a wonderful help.
Dhan made my experience most professional .
He could not have been more helpful.
Dhan is definitely an asset to your company.
I appreciate all he did with me, so much is gained by having human communication.
Reply from Baleaf Sports2026-02-16
Hi Denise! Thank you so much for your kind words! We’re thrilled to hear that Dhan provided such a helpful and professional experience — we’ll be sure to pass along your praise! 🌟
I bought tight running pants to go under my baleaf gym pants in the cold weather. They are well made as usual and work great.
Reply from Baleaf Sports2026-02-09
Thanks so much, Jim! 🙌 We’re really happy to hear the running tights are working perfectly for cold-weather layering and that the quality met your expectations. Appreciate you sharing your experience, and we hope they keep you comfortable on every run! 🏃♂️
Facebook ad showed a BOGO code, but it didn't work, and I noted it in comment. Aaron from Customer Service contacted me and helped get the second free top. I figured out that there was a mistake in the code (darned 1 and l). That was really good service in a short amount of time. Thank you, Aaron! Now I hope the tops fit!
Reply from Baleaf Sports2026-02-06
Hi Linda! Thank you so much for sharing your experience — we’re thrilled to hear you’re happy with the support! 💛 We hope both tops fit perfectly and that you enjoy them. Your kind words really mean a lot to us! 🥰
This was the first time I ordered from Baleaf Sports. I am trying to buy directly from businesses rather that a third party. My experience was fantastic. I had some questions about my order and customer service was fantastic and personal! When I find a company that is responsive and trustworthy, I am a loyal customer.
Reply from Baleaf Sports2026-02-03
Hi Pat, thank you so much for your kind words and for choosing to shop directly with us — that truly means a lot. We’re thrilled to hear that your first experience with Baleaf Sports was a positive one and that our customer service was able to help. We genuinely appreciate your trust and loyalty, and we look forward to supporting you for many orders to come! 💙
Quick, poite and responsive customer service. I Left both voice & EMail request (I don't know which the customer service responded to today) Excellent customer service matches quality of the products!
Reply from Baleaf Sports2026-02-03
Thank you so much for the kind words! 😊 We’re really glad our customer service could help and that it matched your experience with our products. Your support truly means a lot to us—thanks for choosing Baleaf!
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exercise sessions, and give them full marks for comfort, warmth, wear, and appearance!
Reply from Baleaf Sports2026-02-03
Thank you so much, Barbara! 😊 We’re glad we could quickly resolve the shipping issue and that you’re enjoying your insulated high-waist leggings. It’s wonderful to hear they’ve been keeping you comfortable and warm during your winter walks and workouts. We truly appreciate your support and kind feedback!
I was able to make a change to my order, and Trixy was very helpful.
Reply from Baleaf Sports2026-01-30
Thank you so much for sharing this, A! 💚 We’re happy to hear you were able to update your order and that Trixy was able to help. We truly appreciate your support!
I follow my returns to make sure I receive credit. Most vendors do it quickly now. This one took 2 months and only AFTER I followed up with them after a month. Different people got back to me at each turn via email, making it even more difficult to track. I did, finally, receive my refund so I gave them a neutral rating, but I won't be ordering from them in the future.
Reply from Baleaf Sports2026-01-29
Hi Kelli, thank you for sharing your experience, and we’re sorry for the frustration this situation caused. It was never our intention to delay your refund.
According to our records, your return was delivered to our facility on December 18, 2025. Due to a synchronization issue between the carrier tracking and our return system on this specific order, the return was not automatically marked as received at the time of delivery, which delayed the refund from being triggered. Once this was identified, the return was manually confirmed and the refund was processed on January 21, 2026.
While our team members may vary across replies, all cases are handled using the same internal records to ensure continuity and accuracy. We appreciate your feedback and are continuing to improve our system checks to help prevent similar delays in the future.
Thank you for your patience and for giving us the opportunity to address this.
Trixy was super helpful and kind when I called about my order. I forgot to use my 20% off code online and she graciously adjusted my order. Great customer service. I'm hoping to love my new items as much as I enjoy my current ones.
Reply from Baleaf Sports2026-01-26
Hi Philene! 😊 We’re so glad to hear Trixy was able to help and that you had a great experience! We hope you love your new items just as much as your favorites! 💚
I am very disappointed with this company. I have purchased running shorts in the past and never had a problem. I recently ordered and received a new pair of running shorts. Unfortunately, the company sent the wrong size. I ordered XL and I received a M. I love their product but no fan of their customer service skills. I ordered and paid for in good faith for an item. The company sent the wrong size. I have been reaching out to Baleaf for about week no less than 6 times via email, their return portal and messages left with voice mail. I even tried their online live chat with no response. The customer service with this company is awful. I truly don’t know how they stay in business. Doug W.
Reply from Baleaf Sports2026-01-21
Hi Doug, we sincerely apologize for the inconvenience and delay in approving your return request. The full refund for the incorrect size you received has already been processed and should be credited to your account within 72 hours at the earliest, up to 14 business days depending on your payment provider.
Thank you for your patience, and we appreciate your feedback as we continue improving our service.
I have contacted the company asking for a return label, as the leggings I purchased were too large. According to their web page, this shouldn’t be an issue as I have contacted them in a timely manner. I simply cannot get any response other than an email asking me to rate “the support I received”??? I responded again asking for the return label and have
emailed them in a third time, with zero response. I wouldn’t recommend this company due to their poor customer service.
I would like to update this by saying I received a very prompt, nice response from BaleF and the matter has been resolved. Based on this interaction I would change my customer service rating to 5 ⭐️
Reply from Baleaf Sports2026-01-05
Hi Cindy, we’re very sorry to hear about your experience and apologize for any delays in responding to return requests. Due to being short-staffed over the past few days, some return approvals were delayed, but we’re back on track and processing requests as normal.
If you’re still waiting for a return label, please send us a message or email us at [email protected] directly so we can make sure your request is processed right away. We truly appreciate your patience and want to make this right.
Aaron restores my "Belief in Baleaf" by allowing me to make a Christmas gift return.
Aaron helped me resolve an issue with a return. I purchased fleece lined leggings as a Christmas gift for my daughter. I decided to shop early so I purchased them at the end of November. My daughter tried them on after Christmas and said they were too small. I tried to return them and get something else
for her from Baleaf. I couldn't make the return because I missed the 30 day deadline by a day or two and I was too early for the 3 month window for a return starting in late November through February. I was so upset because my daughter and I both love clothing from Baleaf and have never had an issue before. The person I first dealt with said he was sorry but that was the policy. I thought it was unfair since it was a Christmas gift and I was just a day over the 30 day window and a day shy of the extended return window. I sent an email explaining the situation and Aaron, the supervisor, allowed me to return the item and order something else and even waived the shipping and $5.00 return fee. It restored my "belief in Baleaf!" I was planning to quit purchasing from Baleaf. Now I am a very satisfied customer! Thank you Aaron!
Reply from Baleaf Sports2026-01-02
Hi Nancy! 👋 Thank you so much for sharing your experience! We’re thrilled that Aaron was able to help and that your “belief in Baleaf” has been restored. 💛 We’re so glad you and your daughter love our clothing, and we truly appreciate your continued support! 🌟
The agent still got the order incorrect. I asked for a large, light blue long sleeve shirt. It appears to be small. She was very nice, but clearly did not understand what I was asking despite being very specific in what I wanted.
Edit: Was fixed quickly after emailing the agent. Updated my rating to reflect their response.
Reply from Baleaf Sports2025-12-25
Hi there, thank you for the update and for giving us the opportunity to make things right. We sincerely apologize for the initial mistake with the size and appreciate your patience while it was corrected. We’re glad to hear everything was resolved quickly after you emailed us.
Please don’t hesitate to reach out if you need any further assistance—we’re always happy to help.
Not sure this is a legitimate company. Beware! I was scammed out of money by placing an order that never shipped. Same thing happened to a friend of mine!
Reply from Baleaf Sports2025-12-24
Hi D. Cannaboom, we’re very sorry to hear about your experience.
Please rest assured that Baleaf Sports is a legitimate company. If your order never shipped, please email us at [email protected]
with your order number or the email used, and we’ll assist you right away.
Top Notch Products and Exceptional Customer Service
I have purchased several of Baleaf's products and their quality is excellent! Their customer service is also top notch in the off chance you have an issue with an item.
Reply from Baleaf Sports2025-12-24
Hi Bryce, thank you so much for sharing your experience. We’re truly grateful for your support and are so glad to hear that you’re enjoying our products. Your kind words mean a lot to us, and we’ll continue doing our best to provide quality products and service.
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