Balsam Hill (www.balsamhill.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
The tree is well built but it lacked the realism we were expecting. Also, we expected the tree to be more green in color..
Hello! Our Balsam Hill trees are crafted with excellent quality to closely mimic real evergreen trees. However, the green hues may vary, with some trees featuring darker or lighter shades. If you need tips or recommendations, please contact our Customer Service team.
I ordered the balsam fir 9 ft narrow tree and was pleasantly surprised. It was better than the photo, and being a flip tree, easy to put together. The branches are so realistic, the shape is beautiful, and the clear lights sparkle brightly. I am so excited now for Christmas, I may have to decorate early!
Easy website to navigate. Quick delivery of my new tree. As far as the tree goes, I won’t have any review until the holidays roll around.
Ordered on 7/28 received or BH Fir flip tree on 8/31.
Did not get my tree today as stated in your email. ?????
Hello! We strive to ensure all orders are delivered on time, and we apologize if your tree has not arrived as scheduled. To help us resolve this as quickly as possible, please contact our Customer Service team with your order details.
This company stands behind their products. Our first tree purchase had a problem after a few weeks and they shipped out the problem piece. It has lasted 10 years & the only reason we bought another one was because we had a tree fall on our shed & the tree was damaged. Would never buy from anywhere else.
Ordered a tree. After nearly a week I emailed due to not receiving the tree or any dispatch information. I was told that the tree I ordered had sold out and no longer available however the money had been taken out of my account. I was then offered to choose another tree but the sale no longer exists and for a similar tree I would need double the money, the reason I was buying a tree in July/August was to ensure we had a great quality tree for Christmas this year. My question is, if I hadn’t of emailed them about the tree, would they have just taken my money and never communicated with me. Customer service is basic.
Hello Maria! At Balsam Hill, we ensure all orders are fulfilled as promised. However, stock levels may change, and items can become unavailable. In such cases, we offer a replacement with an alternative tree or issue a refund, and we communicate any updates regarding your order via email. If you need further assistance, please contact our Customer Service team.
Received package in perfect condition. Tree was well supported inside box. Tree branches look real from a distance even though they are plastic. Perfect table tree for my family room. Quick shipping. Easy website to navigate. Very high quality all around
I love your Christmas trees. From ordering, to delivery was easy and quick!
Was a pleasure doing business with you. Had a problem with "first time buyer" coupon but one of your wonderful "elves" took care of me with no hassle at all. The tree arrived quickly & the box was in good condition. Can't wait till it's closer to Christmas to assemble & decorate my new tree. :-)
The customer service rep was helpful and immediately sent out a new tree since ours was not delivered to the correct address.
Just WOW!!! Admired friend’s tree. He gave me info about your company. Swore I’d NEVER have artificial tree. But, I am elderly, last year was a nightmare struggling with lights and placing ornaments at the top section. My Balsam Hill is natural looking, easily assembled, great instructions- perfect in every way!!!
The tree is beautiful, however the LED clear lights have a yellowish color to it which I do not like. Will have to purchase lights for the tree. The delivery was fast, I was happy about that.
It is a beautiful / colorful arrangement of flowers for the wreath. The wreath brings happiness / positive energy into our home.
The website was very easy to use, the communication throughout the process, updates on the delivery status, and overall quality of the product was excellent.
Is was easy to order and very fast delivery with great communication on when to expect it.
Appreciate the great quality and quick delivery time.
Kept promises of product & delivery mean repeated business, so I always look for their sales.
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