Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
Written by the business, not verified by us.banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications. Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Usually I find products I am looking quite easy. Ordering, paying and delivery service are working great. Prices are competetive and fair. I realy like this platform.
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
Just joined the site, difficult to give 5 star at present, site seems easy to use,so far very impressed at prices and quality.
Dear customer, Thank you for sending such a kind and enthusiastic comment. Have a nice day!
The product quality exceededmy expectations, especiallyconsidering the affordableprice. Shipping was surprisingly fast, arriving a few days earlier than estimated. Thecheckout process was smooth, though I did enounter a minor glitch with payment options. Overall, a positive shopping experience that I would recommend.
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
Great product excellent quality and price.
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
1. Unable to cancel wrong order immediately when I knew order was wrong. 2.Unable to contact staff to cancel/amend order. 3.Very poor customer service compared to Amazon. 4.Very unhelpful bot/person (ella) 4.Took my money and still ship when I finally told them in less than 1 day that order was wrong..
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
bad uncoordinated support, see 20260729175350000169
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
works well. fast.
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
I bought an electric bike and it broke down just one day after receiving it—and the issue is still unresolved. I contacted customer service but the responses were very slow and unsatisfactory. This experience has been extremely frustrating and I will not do business with them again.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
You sent the wrong part and you will not do anything about it. Banggood just keeps asking more and more pointless questions hoping I will give up. Either send the correct part or refund me.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Good quality products but very difficult return process.
Dear customer, Thank you for sending such a kind and enthusiastic comment. Have a nice day!
Terrible. Ordered an rc plane which literally caught fire when I plugged in the battery. Contacts customer service. “Please send us pictures” “not good enough, send a video” “not good enough, send another video”. “We are investigating” we are escalating”. Basically, they will give you the run around for weeks hoping you’ll just give up. Never again!
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Only two of the items I ordered were delivered, and the rest are still missing. There is no real customer service—only AI chatbots that don’t resolve anything. You start with one AI, then get transferred to another, but neither actually helps. Instead of focusing on the missing items, they seem more concerned with the items that were delivered. The chat continues to claim that all of my items have been delivered, even though they have not. It has been over three weeks, and now I’m being told to wait another 48 hours for a response. Even then, I expect it will just be another automated AI reply instead of a real person. Based on my experience, I do not trust this company. I’m preparing to contact my credit card company to dispute the charges and report what I believe is fraudulent activity. I would not recommend ordering from Banggood unless you’re willing to risk poor customer service and missing items.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Easy to find what I was looking for. They are very clear on availability in US and elsewhere. Shipping communication was excellent, however the speed from china was a wait. 14 business days for delivery to Phoenix AZ
Dear customer, Thank you for sending such a kind and enthusiastic comment. Have a nice day!
We found great products for great prices. Searching was not the easiest. We were searching for a SUP put it was called something different, the search term SUP didn't even come up which we found strange. In the end found the right product, the ordering was easy and the item arrived safely and quickly. Vers satisfied overall.
Dear customer, Thank you for sending such a kind and enthusiastic comment. Have a nice day!
Previous item lost or stolen by courier, last item smashed up and no investigation or refund so very disappointed, I have been buying from Banggood for many many years, but not any more. Sad.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
ORDERED Twice BY MISTAKE,and found it hard to find the place to cancel one of the orders
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Had a problem with an electrical test item which I bought from Banggood. I contacted them and opened a return/repair ticket. They asked for a video to show the fault, which I supplied them. They replied on 16 July 2026 "Sorry for the inconvenience. We will reply to you immediately after receiving the supplier's reply." I then replied to them on 16 July 2026 that I was happy to wait. 23 July 2026 they closed the ticket with the response "Did not respond to the ticket for over 7 days." They either can't count or they are liars, I suspect it ie the latter because my response of 16 July 2026 is logged on their own website. So if you buy from them do not expect to get any help if something goes wrong. With regard to Banggood reply; If you really want to help then get it sorted out instead of leaving canned replies that nobody really believes. Here is the return/repair number so that you can check the facts 20260708191502000235. I have also now opened a 2nd return/repair ticket 20260727064234000293 and looking at the replies from your help centre it looks like they are starting to mess me around again, so look forward to a 2nd Trustpilot review coming soon along with a Youtube video warning people of the dangers and terrible service they can expect to get from Banggood.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
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