banggood

My orders came early

My orders came early, safe, and excellent delivery of the shipments are a reassuring factors that make ordering from you comfortable. The items purchased are as described. My bad experience is not being able to navigate or search for previous orders, I ask that you reprogram your search engine so that date periods can be entered easily.

Square was ~1mm off over its length

Square was ~1mm off over its length. Not a precise sqaure. I tried to return or refund but did not get a resolution from banggood. fit and finish seemed decent otherwise. but an out of sqaure square is not really useful for precise woodworking.

Ivan HolyCzechia · 1 review · Experienced 2026-07-08 · Posted 2026-07-08

Banggood blocks Live Chat after refunds!

Absolutely terrible logistics and customer manipulation. Order #116659176 arrived incomplete (multimeter missing the temperature probe). When I tried to resolve prior undelivered orders, Banggood's system retaliated by completely blocking and greying out the Live Chat support buttons on my profile. Because they intentionally cut off communication, I opened a PayPal dispute. PayPal reviewed my unboxing video and immediately forced a full refund due to Banggood's contract breach. They block you to avoid paying, but payment processors will catch them. Account username: Holy.

Unreliable company

Unreliable company! I haven't received my package for a month, their customer service is useless or non-existent! can't even be compared to other Chinese online stores (e.g. temu or aliexpress)

All good

All good price fine quality good

Tentatively good

Goods arrived much quicker than expected. They make you pay a small fee for insurance in the delivery stage, which I think breaches UK consumer law.

I ordered 5 items

I ordered 5 items. All were in stock, and all were supposed to be shipped immediately. I ordered, paid, and waited. No response from them. At first I thought it was a scam, but it seems they actually exist. Then I checked their website again and found that 4 items wouldn’t be available for months. I didn’t get any message from them—they have my money, and they don’t care what happens next. So I canceled those 4 items. The money hasn’t been refunded. Several days later, I checked the site again and the last item had finally been shipped. Still no refund for the other four, so I sent an email. No response. Days go by, and there’s still no response to the email or any update on the tracking information. I’m starting to think it really is a scam shop, because I haven’t experienced such sluggish, callous behavior in two decades. They’ve got my money—nothing else seems to matter to them. Then I contact customer service, and after two or three weeks, they finally promise to refund me for the items—which I certainly won’t be receiving anymore. The tracking status hasn’t changed. And it stays that way for another two weeks. The delivery timeframe, which was listed as over a month, has already passed, and the refund has since been processed. Another week goes by, and the tracking finally updates—the package arrives “only” three weeks late. Now I’m being asked to pay customs duties on it—about a quarter of the total value. Customer service tells me that it wasn’t insured. I keep my cool and don’t lose my temper. Never again with this seller.

received faulty item and would not…

received faulty item and would not refund or provide information on how to return, asked for pics, the asked for video of item but this was just a time wasting exercise to make me go away, after 5 e mails they now just ignore me, this was my first and last order with them. Stay away and use a fore customer focused company, baggood are the pits

Stay away from this shop!!!!!

The shop provides ZERO support. I'm totally disappointed with my purchase of rc car model. It's low quality and there is not any warranty or support. AVOID THIS SHOP!!! EDIT: rgr to the banggood's reply bellow Instead of replying me here and trying to advertise how good you are, better go and reply to my return ticket which stays open for more than 15 days already!

Charles de LanoyNetherlands · 2 reviews · Experienced 2025-12-21 · Posted 2026-07-02

Order 116065560

Order 116065560 – Parcel lost for over 6 months, no resolution from support I ordered a HONGDUI KM-17 Pro Router Plane (€146.02) on 26 November 2025. It was marked shipped on 27 November 2025, with delivery estimated for 7–27 December 2025. Tracking shows the parcel reached “RECEIVED INTO CUSTOMS” at Den Haag on 16 December 2025 — and nothing since. That is now over six months with zero movement. I have checked with PostNL directly (no record found), tried FedEx and 17track (no record found), and confirmed with Dutch Customs’ own guidance that packages cannot legally be held longer than 30 days. My parcel has effectively vanished somewhere in the handoff between carriers. I have contacted Banggood support at least seven or eight times. Every single time, I am only given the automated chat assistant, which repeats generic advice to “contact the carrier” without ever naming which carrier is responsible. There is no dispute, return, or refund process available in the app beyond this chatbot loop. I am not asking for anything unreasonable: I have paid in full, waited more than six months, and done all the tracking legwork myself. I am simply asking for my order to be delivered or refunded. Order number 116065560, tracking AWE0020US56453204301, for reference.

No Customer service

Jian GangUnited States · 2 reviews · Experienced 2026-06-13 · Posted 2026-07-01

Specializing in defrauding overseas clients

The product I bought was of such poor quality that it was unusable, and their return and exchange policy was effectively a sham. They demanded photos and videos but wouldn't accept direct smartphone captures—insisting on YouTube links instead—and then simply went silent. They use these stalling tactics to drag things out until the purchase is considered final and returns are no longer possible; it is a truly underhanded strategy. Fortunately, I paid via PayPal, which allowed me to protect my rights as a buyer. We should steer clear of such unscrupulous merchants in the future.

Beware!

Beware!! Banggood will sell you a $600 RC Helicopter and after a week it will go down to $300. They will not even offer refund. You have to bug the, for a week to even get a response for nothing!... Use your hard-earned money somewhere else!

Way too many "post purchase" ads, some with misleading prices

Shipping from US was fast. Not so much with shipping from China, but that's expected. Some prices were attractive, leading to an initial purchase. So much for the pros. As for the cons, the major reason for the mediocre rating is there are way too many ads cluttering my inbox after a single purchase. Also, supposedly there are bonuses for additional purchases, but these do not show up in a test shopping cart (maybe they don't show up until checkout? Wouldn't know, since I've only purchased once), I also noticed that prices listed for some advertised items got inflated when they were added to a cart. Other online vendors are much more transparent and less "noisy" to deal with, which is why I'm less likely to purchase from Banggood again. FWIW, I did not have an annoying post purchase ad experience the only other time I bought through them, in 2023.

It takes too long to ship items.

It takes too long to ship items. For one of my purchases,(#116692567) the indication is "The flight will take off soon" and that lasts for 5 days!!!!!

Quick shipping, very good price

Quick shipping. Really good price on sale.

Cheap and less nonsense offers than on…

Cheap and less nonsense offers than on temu/ali

Zoltán AndrásiHungary · 2 reviews · Experienced 2026-06-30 · Posted 2026-06-30

Held my money for 2 months and refused immediate refund!

I placed an order (No: [116560445]) on May 8, 2026. Banggood held my money for nearly two months, only to send me an automated email stating the item is out of stock and they might cancel it in 7 days. When I demanded an immediate refund, their customer support offered me an insulting 6% coupon with massive restrictions instead of giving my money back, and then tried to stall by saying they need to "investigate." There is nothing to investigate. They have my money, they don't have the product. This is unacceptable, deceptive, and borderline fraudulent behavior.

Nick SmithUnited Kingdom · 2 reviews · Verified · Experienced 2026-06-23 · Posted 2026-06-30

Ordered and prompty recieved a the…

Ordered and prompty recieved the wrong product. A week later dealing with their dubiously named customer support, I have given up. Clearly just fobbing me off with no intention of honouring my purchase. Lesson learnt. I'll spend the extra and buy from a reputable supplier from now.

I BOUGHT A 140 vtol

I BOUGHT A 140. PRODUCT SUPPOSEDLY BRAND NEW BUT YET IT WAS DEFECTIVE USED BROKEN AND SOLD AS NEW & THEY STILL HAVEN'T CORRECTED THE PROBLEM YET ITS BEEN ALMOST A WHOLE ENTIRE WEEK NOW CURRENTLY WAITING FOR CREDIT AFTER I POSTED VIDEO OF DESTRUCTION OF VTOL ONCE FIXED I WILL CHANGE TØØ 2 STARS BECAUSE AGAIN WAS SOLD AS NEW USED!