Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
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Is banggood legit?
banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.
I had an awful experience with this site . package that was delivered to me was cut and they didn't accept meanwhile it was the delivery's fault and also ask me to pay return cost and custom duty for returning because of personal reason .
dear banggood
damaged package is not personal reason is your delivery's mistake
it was the first and the last purchasing from this site
Reply from banggood2026-07-29
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Title: Terrible customer service - Avoid for TYT radios and Windows 11 compatibilityI purchased two TYT MD-UV390 Plus radios from Banggood. The radios use an older internal chipset that completely fails to connect to modern Windows 11 operating systems due to unsigned driver blocks. This is a known manufacturing issue, making the radios impossible to program out of the box.Despite providing clear proof and video evidence that the items do not work with modern PCs, Banggood customer service completely refused to accept a return or issue a refund. They blame the customer for a hardware and driver defect. Do not buy communication equipment from Banggood if you expect consumer protection or working customer support.
Reply from banggood2026-07-27
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Be careful and ask about earranty of the products you by from this side...a boght a eScooter and it stop working aftersome months, wen i contact them about the problem they Reaply:
Banggood
2026-07-21 21:52:10
If the charger is charging normally (red turns green), we recommend replacing the meter and controller. Since your order is out of warranty, you will need to purchase them at your own expense. Meter: $40/each; Controller: $45/each. If you agree, we will arrange the next steps.
Banggood
2026-07-23 00:46:26
Dear, the meter has a 3-month warranty, and the controller has a 6-month warranty. Your order was delivered on July 15, 2025. Therefore, you will need to purchase the replacement parts at your own expense.
This is not warranty by eu laws wright !!??
Scamm
Reply from banggood2026-07-27
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I purchased an electric scooter on June 18th for €792.88. The order arrived on June 30th, but the power button was completely damaged. On July 1st, upon opening the package, I immediately reported the problem to Banggood.
I sent photographs of the damage and requested a replacement part, asking for it to be sent via express delivery.
It took two and a half weeks for the part to arrive, but unfortunately the problem persisted, as the scooter still won't turn on. I contacted Banggood again, who asked me for proof that I had correctly installed the new part and that no cables were loose. I sent a video proving everything they requested.
A month has passed since this situation began. I then requested a refund and the collection of the scooter for return, but they told me that the refund and return period had already expired and that nothing more could be done.
I have always cooperated from the beginning; I myself suggested replacing the part, demonstrating good faith. It's also important to mention that the reason the refund deadline expired was due to Banggood's response times, which took between 24 and 72 hours to reply to each message, and also the shipping of the part, which, despite being accepted as express delivery, took two weeks.
Can you please help me? I just want to resolve this situation for which I had no responsibility and where I only want my rights as a consumer to be respected.
I would also like to mention that they initially refunded me €30 as compensation for the inconvenience of waiting for a new part.
I also tried to ask the bank for help, but since the payment was made by entity and reference, they couldn't help me either.
I saved all the photos of the conversations with Banggood, as well as the condition in which the scooter arrived and the attempt to install the new part.
Reply from banggood2026-07-27
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
ordered 3 RC planes beginning in Mid June 2026. All 3 have been defective. Out of the box issues, 2 of them, the FLYBEAR F6 won't fly correctly, and the QIDI 580 motor won't work, again, this straight out of the box. I have sent numerous emails and done service tickets, and to date, no solution, well, if you do not count the attempt to send a replacement motor for the QIDI 580. The 2 Flybear F6 planes, well, one can get airborne, but does not respond to controller, the other one, will go about 20 foot, and crash. Personnel opinion is that Bangood has NO intention on doing a refund or a replacement. Got to make returns or replacements easier. Order No. 116441321 for the QIDI 58. Order No. for Flybear F6 (the 1st one) 116671381 and the Order No. for the 2nd F6 Flybear 116730484. I am really stuck on the "Ready to Fly" aspect, I should not have to replace motors or make manual adjustments on anything just out of the box. They want videos to prove it, I sent one for the QIDI 580 and 1 for the 2nd F6. Unable to do a video for the 1st since I cannot control it's flight other than the throttle lever.
7-24-26 UPDATE:
After numerous emails and videos to Banggood, they have finally notified me they are going to refund the purchase of the QIDI 580. I am awaiting the actual transaction to show up on my account.
With regard to the 2 (two) F6 Hellcats, last word was 2 day ago stating they trying to contact the supplier. Already had to reopen a new service ticket on one of them since it was closed out for "lack of response" on my part.
Mike H. Phoenix, AZ
Reply from banggood2026-07-22
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Everything imaginable went wrong. I need to return the item I purchased. Clicked on all the buttons necessary and you people did nothing. Nothing, nothing. I'll bet your mother is proud of you. Thanks for stealing my money.
Reply from banggood2026-07-27
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
The products were really not according to specification, can not used by adults.
Very week materials.
Reply from banggood2026-07-22
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
BEWARE! Prepare to dispute through credit card if you ever want to return something. After returning a couple of things they went stone deaf and no refund
Terrible service
Reply from banggood2026-07-22
Dear Customer,
Thanks for your comments.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
They advertise the whole drone. And it arrives with no parts.
I thought I was buying an airplane and all I got was a strut.
Reply from banggood2026-07-22
Dear Customer,
Thanks for your comments.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
It is a gamble with your money. I received only 1 out 3 ordered items. The costumer service reply was"...this order was not missing any items, therefore no claim is supported.". So 150 of my hard earned euros is down the drain. I would advise against buying from Banggood.
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
To be fairFast shipping, but terrible customer support regarding a dangerous product! I absolutely do not recommend them!
To be fair, the shipping was very fast and everything went smoothly at first. I understand that manufacturing defects can happen with any product. My problem is not just the defect, but the unacceptable attitude of the customer support.I ordered a SUP board where the safety valve was not installed properly, it was just left loose. I tried to put it in and fix it myself, but it was leaking air and completely failed to hold pressure, making the board unusable and dangerous. Support literally admitted in writing that the item is LIFE-THREATENING and told me NOT to use it.However, instead of an immediate refund or replacement, they are now stalling for time. They actually sent me a YouTube video and asked me to DIY-repair a faulty safety valve on a water sports equipment by myself!This is a massive safety hazard. Because of this shocking attitude, I absolutely do not recommend this shop to anyone. Order ID: 116726056
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I bought a Hcalory P50M+ car cooler, unfortunately it came in a broken plastic box, just rubbish. I've been trying to complain to them for three weeks, but unfortunately they keep picking on me and testing my patience.
They don't act seriously, be careful, it's not a good company, you'll only have a lot of problems! J.K.
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Contacted customer support upon receipt of my order two weeks ago, and still awaiting possative resolve
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I've bought a product of more than 200 euro. It broke very quickly. I only asked for a 50% discount for another one. But they said i just have to buy another one. Don't buy here, bad quality and 0 guarantee.
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
no more banggood for me AND MY FRIENDS as I cannot get a refund for a 'dead on arrival' because I cannot send a video that is simply useless for a system that is goodas dead. that is treatment for VIP4 yearslong custumer.
Aferiy P210 2400W 2048Wh LiFePO4 Battery Portable Power Station
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I ordered a tool for my table saw a block push rod with postage it cost me around £34 when the courier arrived i was at work he didn't ask any of my neighbours or attempt to find a safe space to put it or even drive around the corner to the post office which is about a 2 minute walk from me no he took it back and sent it back to you I then asked for my money to be returned and you sent me the cost of the item which was £27 and if I wanted it delivered again I was going to have to the postage again I had bought items from you before it was just lucky I was at home so I now don't shop with you anymore
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I like purchasing products from banggood, I have spent thousands of dollars, but every time I try to use a discount coupon, I am told I have none available. Even though some purchases amount to $1,000 US. Then I get an add saying I have a $25 discount.after I make a purchase.
Reply from banggood2026-07-18
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Very bad product and they were not able let me return.
Reply from banggood2026-07-14
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Good Prices, and usually good products, though you do need to be careful what you choose. My experience is that delivery is about when they say. The descriptions of tech products is woefully inadequate in my opinion. Recommend buying items in non-Chinese warehouses.
Reply from banggood2026-07-11
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
