BenefitHub is the leading cloud-based marketplace and platform for discounts & perks and is fully customisable to meet the unique needs of organisations. Trusted by five of the top ten largest employers in the US, BenefitHub is deployed across more than 15,000 client organisations globally, serving over 14 million members. Through BenefitHub, members gain exclusive access to a diverse range of discounts, benefits, and perks, including millions of discounted event tickets, local deals and restaurant offerings. The marketplace includes over 300,000 vendor partnerships who enjoy privileged access to, and who connect with, our exclusive network of millions of engaged members.
Written by the business, not verified by us.
Is BenefitHub legit?
BenefitHub (www.benefithub.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff members for providing exceptional assistance and making the entire insurance quote process completely effortless and smooth. Many consumers deeply appreciate the professional guidance they receive, which consistently helps them secure significant financial savings on their monthly policies without any stress.
However, some people mentioned experiencing frustrating communication issues, noting that customer support representatives were unresponsive or completely unhelpful when resolving technical account problems. A few other people also felt that certain service procedures took far too long, while others encountered unexpected extra charges related to their bookings.
Auto-generated from all reviews of this business. For reference only.
It takes too long to receive the tickets but takes the money instantly.
Reply from BenefitHub2026-07-20
We’re very sorry to hear about your bad experience. We request you to share more information on the issue so that we can investigate further, as your post doesn’t mention which supplier was involved. We’d really like the opportunity to look into this and support you. Please send the below details to [email protected].
Full Name:
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Issue Summary:
I recently had the pleasure of working with Brian Grey for my car insurance, and I cannot recommend them enough! He went completely above and beyond to get me the best quote possible and fought to find the best deal for my specific situation. Finding the right coverage can be stressful, but he was incredibly patient, took the time to clearly explain all my options, and has fantastic communication skills.
My experience with customer support was extremely disappointing. I called only because the password reset email took 15–20 minutes to arrive, and I expected speaking with a representative would be faster.
Instead, the representative was rude, dismissive, and unwilling to listen when I explained that the "Change Password" option was not visible in my Security Settings, even after following her troubleshooting steps.
While I was still on the call, the reset email finally arrived, and I successfully changed my password myself. Despite that, the representative reset my password from her end, forcing me to repeat the entire process.
The call was a complete waste of time and could have been avoided if the representative had listened and communicated more effectively. This level of customer service was unacceptable.
Reply from BenefitHub2026-07-17
We’re very sorry to hear about your bad experience. The level of service you described does not reflect the experience we aim to provide.
To better understand what happened and investigate your concerns thoroughly, we have sent you an email requesting some additional information. Once we receive your response, we will review the interaction and take the appropriate steps to address your concerns.
Thank you for your patience and for giving us the opportunity to look into this matter. We value your feedback and are committed to improving our service.
It was a great experience. Fernando helped me to get some good quotes for my auto insurance needs and helped me finally buying the policy and getting the documentation.
Very helpful patient never seemed agitated or disgruntled w my questions or asking here to repeat that, just a joy to see real customer service still exist
Ben helped me get a good price he was very understanding and listened was very nice I am glad I called and got him to help me thanks Ben for helping me
Keith is going the extra mile to help find the best deal for car and homeowners insurance even though he was thrown a curve ball because of our pets.
I have not recieved this level of customer service in quite a while.
Thank you Keith! Appreciate all of your effort.
Nicci Linsey was beyond helpful. Her professional and knowledge was exceptional. She was able to locate an auto insurance quote for me hassle free and in minimal time.
Brien was amazing. Very polite, kind and darn quick! He saved us money and because of his professionalism, I explored our benfit hub again. Thanks for sending Brien my way
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