Best customer servie
I worked with Ben he was awesome! He went above and beyond the expectations for great customer service. I would definitely reach out to him for future benefit needs. Thank you Ben!
About BenefitHub
Data updated- Website
- www.benefithub.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (9/9)
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About this business
BenefitHub is the leading cloud-based marketplace and platform for discounts & perks and is fully customisable to meet the unique needs of organisations. Trusted by five of the top ten largest employers in the US, BenefitHub is deployed across more than 15,000 client organisations globally, serving over 14 million members. Through BenefitHub, members gain exclusive access to a diverse range of discounts, benefits, and perks, including millions of discounted event tickets, local deals and restaurant offerings. The marketplace includes over 300,000 vendor partnerships who enjoy privileged access to, and who connect with, our exclusive network of millions of engaged members.
Written by the business, not verified by us.Is BenefitHub legit?
BenefitHub (www.benefithub.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff members for providing exceptional assistance and making the entire insurance quote process completely effortless and smooth. Many consumers deeply appreciate the professional guidance they receive, which consistently helps them secure significant financial savings on their monthly policies without any stress. However, some people mentioned experiencing frustrating communication issues, noting that customer support representatives were unresponsive or completely unhelpful when resolving technical account problems. A few other people also felt that certain service procedures took far too long, while others encountered unexpected extra charges related to their bookings.
Auto-generated from all reviews of this business. For reference only.What people say
Darlene is amazing and deserves a raise!
Darlene was extremely personable, professional and highly knowledgeable throughout my entire insurance quote. She answered all of my questions patiently and thoroughly and I never once felt pressured or like she was trying to upsell me on anything. On the contrary, she ended up cutting my insurance bill almost in HALF while keeping me with the same company. I’m so appreciative of Darlene and the savings I’m experiencing through BenefitHub.
Niccole was incredibly helpful while…
Niccole was incredibly helpful while updating my information. Very responsive and knowledgeable
I order tickets for a movie it doesn’t…
I order tickets for a movie it doesn’t come for hours later meanwhile I have to pay theater prices I can’t get a refund this sucks and I will not be using it again
Reply from BenefitHub2026-08-09
Firstly, we would like to sincerely apologize for the experience you've had. As you'll see from our Trustpilot rating of 4.7, we take great pride in providing excellent service and customer support. It's clear that something hasn't gone as expected in this instance, and we take matters like this very seriously. We would really appreciate if you could share some additional details, as your review doesn't include enough and specific information for us to investigate the issue thoroughly. Could you please send us the following details to [email protected]? Full Name: Email Address registered with BenefitHub: Ticket name: Date of purchase: Value of the Ticket: We are very keen to resolve this as quickly as possible. Once we receive the information above, we'll begin investigating immediately and work with the service provider to resolve the issue without any delay.
I needed insurance fast
I needed insurance fast. Alisha got me a auto/motorcycle quote that day. Customer service was great, i was even able to schedule an appointment call so no hold times or having to deal with any frustrating Ai phone prompts.
Actual cost savings
I contacted Benefit Hub looking for lower costs on home/car insurance. I was shocked to find that my savings were 50% lower than current policies. $1500 per year!!! I’d recommend using them. Great resource.
Thank you Leslie
Thank you Leslie! 😀
Amazing very helpful and understanding
Amazing very helpful and understanding. Super patient and kind
I thought I will get the ticket as…
I thought I will get the ticket as quickly as possible. Not yet and even the price is not different than the retail price
Reply from BenefitHub2026-08-07
Firstly, we would like to sincerely apologize for the experience you've had. As you'll see from our Trustpilot rating of 4.7, we take great pride in providing excellent service and customer support. It's clear that something hasn't gone as expected in this instance, and we take matters like this very seriously. We would really appreciate if you could share some additional details, as your review doesn't include enough and specific information for us to investigate the issue thoroughly. Could you please send us the following details to [email protected]? Full Name: Email Address registered with BenefitHub: Ticket name: Date of purchase: Value of the Ticket: We are very keen to resolve this as quickly as possible. Once we receive the information above, we'll begin investigating immediately and work with the service provider to resolve the issue without any delay.
Easy to work with
Working with Nicci on Home & Auto policies
Nicci was fantastic working with. I appreciated her level of professionalism and warm communication. I will definitely continue to leverage benefit hub in the future for my additional needs!
She is amazing
She is amazing! Help me a lot 🙌🏻
I'm so grateful to have Nicci to guide…
I'm so grateful to have Nicci to guide me through my insurance process. She is extremely knowledgeable, professional and answered all my questions. I'm looking forward to work with Nicci when needing.
Good experience
Once I explained my problem they were able to fix my issue without a problem, just took a little bit of time. But all in all a good experience.
Great customer service
Oliver A. (Ext 4792) was great to work with. He was able to find me flights that worked with my schedule and at a fair price.
Fernando was extremely helpful with the…
Fernando was extremely helpful with the process of finding new insurance and I highly recommend using his services! Excellent customer service
Easy to use and compile information, agent very helpful
Amy A assisted me get the best policies and was extremely helpful. I’d recommend her to anyone.
Working with Ben was such a smooth and…
Working with Ben was such a smooth and easy experience. I had my quotes he understood my reasons for certain choices and explained everything perfectly. We even had great conversation while he worked. If I could give more stars I would. Thanks Ben
Keith was great spent a lot of time…
Keith was great spent a lot of time helping me and very attentive
I had a wonderful experience with…
I had a wonderful experience with Benefits Hub, especially working with Elicia. She was incredibly helpful, patient, and informative throughout the entire process. As someone navigating the responsibilities of adulthood, shopping for auto insurance felt overwhelming at first, but Elicia made everything easy to understand. She took the time to answer all of my questions, explain my options clearly, and guide me every step of the way. I truly appreciate her kindness, professionalism, and support. Thank you, Elicia, for making what could have been a stressful experience so much easier!
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