BiggerBooks

KatieTUnited States · 1 review · Experienced 2023-11-14 · Posted 2023-11-14

Easy order

Easy order. Faithful follow up.

I have not heard a thing about my order.

Accepted order for book they didn’t have and then canceled order without informing me.

Sold me a book they didn’t have in stock. Days later I notice a refund from American Express. Turns out it’s the for the book I purchased. There are no emails from BiggerBooks informing me of any issue. I log on to see they did indeed cancel the order and issued a refund… all silently, with no communication from the seller.

came later than expected

Delivery of my book came later than the expected delivery date but other than that, the book came safe and sound.

still have not received my book

Good product at reasonable price and prompt delivey

Ordering was easy. The price was very reasonable, the delivery was prompt, and the book is in excellent condition.

The book finally arrived today…

The book finally arrived today 10/10/2023, after I paid for expedited shipping (1-5 days) on 9/27/2023. I never received any tracking information to know the status. I'm glad it arrived. Just wish it would have within the time frame I paid extra for.

Did not really have on hand

With both titles I purchased they neglected to inform me , until I reached out to them, that my titles were then not available. This after weeks of waiting.

I placed my order more than 2 weeks ago…

I placed my order more than 2 weeks ago and haven’t received anything. System shows it’s still processing order and somehow no one ever notified me of any delays. I am very disappointed with the quality of service.

Affordable and in great condition!!!

Affordable and in great condition!!!! Thank you!!!

Order Not Received

I have not received my order placed on September 12th and have not been notified of expected arrival date

Sold me a book they didn't have

They sold me a book they didn't actually have a copy of to sell. I placed the order ($238), and paid for expedited shipping, in order to have the book in time for the beginning of the class. After three days (book should've been DELIVERED by that point) they unceremoniously cancelled the order with an email. They offered an insulting $3 coupon to make up for it. I advise avoiding this company. I will certainly never use their service again.

Eric BrooksUnited States · 1 review · Experienced 2023-09-29 · Posted 2023-09-29

I wasn’t informed that the book wasn’t…

I wasn’t informed that the book wasn’t in stock until a week after it was said to have shipped and the night before it was required for class.

Took Order/Payment for an unavailable…

Took Order/Payment for an unavailable item. I'm still trying to determine whether I will be charged for an expensive book that was never available and whether this was fraud or merely a mistake. Poor communication as well.

Thanks I received my order.

Order cancelled by seller after…

Order cancelled by seller after purchase.

Not sure what this company is or how…

Not sure what this company is or how it's run, but I was trying to buy an expensive used book. I went onto their chat to ask about the condition of the book since it had no details whatsoever online. The chat person was very nice, but couldn't tell me anything about the book specifically. They worked for a different book company and when I said, oh, does that company own bigger books they responded, "something like that." I decided to take my chances and buy the book. But the next day I went to my account and saw they had cancelled the order. No email, no explanation. I emailed them to ask if my order was actually cancelled and got no response. Now I keep getting emails asking if I've received the book. Seems shady in my opinion!

Kim RamirezUnited States · 1 review · Experienced 2023-09-23 · Posted 2023-09-23

I have yet to receive the book I…

I have yet to receive the book I ordered and it’s been a week. When I click on the status, it just says the order is in process.

good quality for a used book!

Dr DawnUnited States · 4 reviews · Experienced 2023-09-20 · Posted 2023-09-20

Still no book.

It has been several weeks and my book is still not here. Apparently, they didn't actually have the book and are waiting for it to arrive from someone else so they can send it to me. This process was not disclosed when I ordered it.