Your AI support needs improvement
Your AI support needs improvement, but the real human agent did a great job.
Reply from Bluehost2026-07-27
Hello, Thank you for the feedback and the kind review. Charlotte Customer Advocate at Bluehost
About Bluehost
Data updated- Website
- www.bluehost.com
- Category
- Electronics & Technology
- Location
- United States · Jacksonville, FL
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 77% (30/39)
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Is Bluehost legit?
Bluehost (www.bluehost.com) has a 4.2 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
What people say
良好的网站体验但是......
创建帐户的网站经验丰富，但某些选项有限，因此他们可以向您追加销售。例如：我购买了一个允许 10 个网站的企业帐户，但仅附带 2 个电子邮件帐户。如果您想要更多，则需支付额外的月费。
Reply from Bluehost2026-07-30
Hi Larry, Thank you for taking the time to share your experience. We would be happy to walk through your hosting plan with you to ensure you have a clear understanding of what's included and answer any questions you may have. You can also review our hosting plans here: https://www.bluehost.com/web-hosting. We've asked our Escalations Team to take a closer look at your account and assist however we can. A member of our team will be reaching out to you directly to discuss your concerns. Charlotte Customer Advocate at Bluehost
支持团队在正确的时间帮助了我......
支持团队帮助我正确指向我的外部博客域，以便可以在线找到该网站。早些时候，当我们从另一个注册商转移博客网站时，由于域名问题，我们常常会收到 404 错误。我还发现 Bluehost 提供非常实惠的 Wordpress 托管计划。这是我将 WP 网站转移到 Bluehost 的一个重要原因。
Reply from Bluehost2026-07-27
Hi Sanjay, Amazing to hear! Thank you for taking the time to share your experience and for the superb review. Charlotte Customer Advocate at Bluehost
Absolutely horrifying experience
Absolutely horrifying experience. They auto signed me up for 3 years even though my autorenew was not on, at a much higher price. So I signed up for one more month so I could get my site migrated to a new hosting company. The woman completely deleted my cpanel and website and hosting plan and then customer service says they can only get my backup if I sign up for a new plan. I put up with them for way too long. I would highly advise you use anyone other than bluehost. Their customer service is by far the worst and active sabotaged my website so now customers can only see that my account was suspended on the homepage and I can't change it.
Reply from Bluehost2026-07-24
Hi Jay, Thank you for taking the time to share your experience. It's unfortunate to hear that you ran into issues related to billing, account status and support. I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening. Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can. Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you. Charlotte Customer Advocate at Bluehost ________________________________________________ Update 7/31/2026 Hi Jay, Thank you for providing the additional information needed to help us locate your account. We've asked our Escalations team to take a closer look at your account and assist however we can. A member of our team will be reaching out to you directly to discuss this matter further. Kind regards, Charlotte Customer Advocate at Bluehost
I've had blue host for many years (over…
I've had blue host for many years (over a decade) and they used to be one of the better hosts but their service and business practices have degraded severely over the years. From transitioning tech support from US to overseas to changing my original contract (I signed up for unlimited storage web hosting and now only have 50gb of space including email) to inching up the cost of the plan each year without telling me. The list goes on and on. These people suck now, would not do business with them in a million years.
Reply from Bluehost2026-07-24
Hi Jose, Thank you for taking the time to share this review! It's unfortunate to hear about your experience with us. We've asked our Escalations team to take a closer look at your experience and assist however we can. A member of our team will be reaching out to you directly to discuss this further. Thank you for bringing this to our attention. Charlotte Customer Advocate at Bluehost
John John (Dear John) did an amazing…
John John (Dear John) did an amazing work. Polite, educated and easy to speak with. I am super happy
Reply from Bluehost2026-07-24
Hi Alex, I am glad John was able to assist you. Thank you for the thoughtful review! Charlotte Customer Advocate at Bluehost
Outstanding Technical Support.
Thank you so much for resolving all the issues in one go. I really appreciate your help!
Reply from Bluehost2026-07-24
Hi Joyce, Great to hear! Thank you for the superb review! Charlotte Customer Advocate at Bluehost
customer service are very responsible…
customer service are very responsible and patient . they are very professional to solve my problem . thanks so much
Reply from Bluehost2026-07-24
Hello, Thank you for the wonderful review! Charlotte Customer Advocate at Bluehost
Fast and courteous help from Karth
Fast and courteous help from Karth. Thanks for helping with some cancellations and giving advice on migrating the domains/websites.
Reply from Bluehost2026-07-24
Hello, Great to hear! Thank you for taking the time to share your experience and for the superb review. Charlotte Customer Advocate at Bluehost
The rep that helped me was very patient.
Reply from Bluehost2026-07-24
Hi Winston, Thank you for the kind review! Charlotte Customer Advocate at Bluehost
Jean Rey Claro
The best tech chat experience I've ever had. Jean Rey Claro made it all possible and is a rock star to work with. If you ever find yourself needing to chat with BlueHost support or sales, be sure to ask for Jean Rey Claro by name. You will no doubt be rewarded with the same amazing knowledge and support that I experienced today
Reply from Bluehost2026-07-27
Hi Joseph, Great to hear Jean Rey Claro was able to assist you! Thank you for taking the time to share your experience and for the thoughtful review. Charlotte Customer Advocate at Bluehost
really helpful chat advisors on hand to…
really helpful chat advisors on hand to help with all queries.
Reply from Bluehost2026-07-27
Hi Hayley, Thank you for the wonderful review! Charlotte Customer Advocate at Bluehost
Very pleasant
Reply from Bluehost2026-07-24
Hi Sheila, Thank you for the kind review! Charlotte Customer Advocate at Bluehost
I was with GoDaddy for 25 years
I was with GoDaddy for 25 years. I wish I knew about Bluehost sooner. Amazing sales team and customer support. They actually care and take their time explaining things.
Reply from Bluehost2026-07-27
Hi Wayne, Amazing to hear! Thank you for the wonderful review. Charlotte Customer Advocate at Bluehost
Shrithika
Shrithika, assisted me well.
Reply from Bluehost2026-07-27
Hi Jim, Great to hear! Thank you for the kind review. Charlotte Customer Advocate at Bluehost
I've been with Bluehost I don't…
I've been with Bluehost I don't probably more than 10 years maybe 15 years. And they have always gone above and beyond for me. Even though it's not their job Help me with the things that I've asked them to help me. They often will help me get out of small binds. I had my website hacked a couple of weeks ago and they helped get me restored and help with a lot of really complicated technical stuff. Occasionally you'll get a tech that doesn't want to help but in general I would say 90% of the time everyone has been really helpful really nice and has gone above and beyond for me. I highly recommend them.
Reply from Bluehost2026-07-27
Hi Edna, Great to hear! Thank you for taking the time to share your experience and for the thoughtful review. Charlotte Customer Advocate at Bluehost
Preema D was the best I've had with…
Preema D was the best I've had with Bluehost support!!
Reply from Bluehost2026-07-24
Hello, Glad to hear! Thank you for the kind review. Charlotte Customer Advocate at Bluehost
Good
Good......
Reply from Bluehost2026-07-24
Hello, Thank you for the great review! Charlotte Customer Advocate at Bluehost
Tech help was very polite.
Reply from Bluehost2026-07-24
Hi John, Thank you for the delightful review! Charlotte Customer Advocate at Bluehost
约翰在计费方面非常棒
约翰在计费方面非常棒！ 他很有耐心、专业、乐于助人。他解决了我的服务问题。总的来说，我对 Bluehost 很满意。但是，我对他们销售团队的一些成员感到非常失望和不满意。当我过去打电话时，他们知识渊博且乐于助人。当我最近与 Angel 交谈以更新我的恶意软件和安全包时。她直言不讳地说不再支持、无用、不再起作用！然后她要我支付原来的费用加上额外的费用，超过两倍！什么？所以，我的网站一直以来都很脆弱，而且我已经为无用的服务付费了，而你却想让我续订它并为此支付更多费用！荒谬的！啊!这就是我给 4 星而不是 5 星的原因。值得庆幸的是，约翰能够纠正她试图追加销售时造成的混乱。
Reply from Bluehost2026-07-24
Hello, Thank you for taking the time to share your experience and for the thoughtful review. It's great to hear John was able to assist, provide the support you needed and help get things resolved. It's unfortunate to hear about your previous experience with the sales team. We appreciate you bringing this to our attention, as your feedback helps us improve. Charlotte Customer Advocate at Bluehost