Bluehost

only required to apply cart item with…

only required to apply cart item with after one day not visible to my cart

Fast and Professional Assistance with…

Fast and Professional Assistance with Payment Method Removal

Bluehost live help is always…

Bluehost live help is always knowledgeable about the system and websites. Always very helpful.

Bluehost is always courteous and…

Bluehost is always courteous and attentive to addressing my needs. I am grateful to be a client.

Prasad Agent extroadinaire

Prasad, helped and showed me where i made my mistake and was able to fix my errors. Very helpful and respectful. Not pushy and only took a few moments.

Great customer service experience!

John was knowledgeable, courteous, and patient. He explained everything thoroughly and answered all questions. My problem is not completely resolved, but that was outside of his control and it will be handled in a day or two with another phone call thank you, John!

chat was helpful

Issues always resolved

I have had some issues but I am asking a lot of Bluehost. Every issue I've had they have been able to take care of. It sometimes takes a while but they get it fixed.

The agent was able to correct a error…

The agent was able to correct a error that i made in trying to add a user

Quick and Easy

It was a quick response of finding the issue and correcting it. She identified and corrected issue faster than i could type into the chatbox.

聊天支持很难把事情搞砸！

BlueHost 的大多数聊天支持人员都非常沮丧。 最重要的问题是，即使我向他们提供了准确的信息，他们也会很快得出结论并走上错误的道路。 今天，一个人设法断开了我的域名与网站的连接，然后我不得不与另一个人合作来修复它。网站瘫痪了好几个小时。

AI 代表很聪明，但对我来说太快了

Ask Blue 和 Phone 上的 AI 代表语速太快，难以跟上。 令我印象深刻的是，它理解我的问题，并且当我要求它在每个字符/数字或命令之间暂停几秒钟时，它最终会说得很慢。 我建议打电话给现场人员，除非您是程序员！

Nazmeen Khan is as helpful as anyone ever on the web

Nazmeen was first person i connected with after over 4 hours trying to connect with a human across four different websites and companies. Although completely spent and frazzled Nazmeen reviewed the issues and patiently guided me along. I believe it is resolved, but of course have to wait for it to populate across the world. Thank you so much. Give this man a raise and a promotion WillLutman

Gino was really nice and knew just what…

Gino was really nice and knew just what to do with my new DNS settings that I neglected to set up myself when we migrated to Enhanced VPS.

Tech Support was understanding and…

Tech Support was understanding and jumped in. They found a few configuration issues with DNS and SSL. I found a good person to work with.

I've been trying for over an hour just…

I've been trying for over an hour just to get in touch with a real human being at Bluehost. Their new AI chat bot ("Ask Blue") is completely worthless. It repeatedly fails to answer basic queries, marks standard requests as "outside topics I can assist with," and puts you in an infinite loading loop when you explicitly ask to connect with a live agent. It feels like every single year I have to go out of my way to complain about their deteriorating service and support quality.

NOT WORTH THE PRICE

NOT WORTH THE PRICE In March my sites were up, down, up, down. It was such bad timing for our schools as well. We had to change several things and I never knew if our sites would be working or not. It was the end of the year so I didn't have time to change hosting until the summer. I asked for their help over and over and over and no one could fix this slow database. Once I switched the EXACT sites somewhere else, they worked perfectly. Now I'm asking for money back on my unused hosting days and conveniently they don't allow it after a certain date. GO SOMEWHERE ELSE.

Excellent Help with Updating My Auto-Renewal Credit Card

The person I contacted was extremely helpful. I needed to change my credit card number before my website renewal date. She led me through this process and also helped me sort out my UserID And Password. She was both patient and kind, making this a very pleasent experience.

Lee answered all my questions and was extremely patient.

Lee was very personable, patient and walked me through the process to renew.

Major billing issues and can't get help

Major billing issues and no one knows what's going on. I wanted to switch from annual to monthly. My card on file was expired, so they assured me it would not be charged, and they set me up on monthly billing. Well, somehow they did charge me annually and monthly. I tried calling but was on hold for more than half an hour, and I had to hang up. I gave up and filed a dispute with the credit card company. (I was going out of the country so decided I would deal with it when I got back.) When I got back, the rep on the chat couldn't understand what was going on and told me that the monthly charge was for next year. I told them I don't want to pay for next year; I want a refund for the annual charge, and I want to pay for it monthly. It was a nightmare. I was on the chat for 2 hours. (Every time they asked me to hold for 4-5 minutes it was 10 minutes.) A couple times I had to step away for a few minutes so had to start over. I called after the next monthly charge should have been made, and the rep (who I don't think understood what was going on) said everything was fine and the monthly charge would be made 15 days before the renewal date. This was 4 days before the renewal date, and I told her there's no charge yet. She made up something about it taking however many business days. She assured me that everything on the account was okay. Now it's the day before my account is going to be deleted (according to the email they sent me). My account is locked and it says to call them. I called and the rep assured me everything is fine. I explained the whole thing to her several times, and now she's checking on it and I've been on hold for over 15 minutes. Hopefully she's still there. I can't wait to transfer my service to another company. That's why I put it on monthly billing, to give me time to get it straightened out, but at this rate I'll probably be fighting with them for another month or two.