Bluehost

Fast accurate solution in under 5 mins

The Excellence

The Excellence, Knowledge and service technical and customer is unparalled. the best !. Rio and the team deliver seamless work, If ever needed, they will correct, verify and explain the process. Best of regards, Dieppe

Worst customer service I have ever experienced

I chose Bluehost because I wanted a reliable hosting provider for my psychotherapy practice. Unfortunately, my experience has been the opposite. During July 2026, my website experienced more than 45 outages, many lasting between 10 and 30 minutes and occurring multiple times per day. During these outages, prospective clients were unable to access my website, learn about my services, or schedule appointments. Over the course of this issue I contacted Bluehost support numerous times and ultimately worked with more than 10 different representatives, including multiple members of the Escalated Support team. I spent hours in chat and on the phone with them only to get nowhere. The chat representatives told me that because my site was not down at the time of the chat, they were unable to find an issue. I spoke with a manager via chat who told me he would look into this issue further and follow up with me via e-mail. I never received an email from him. I called their customer service line to receive an update on the issue and was told that I would need to upgrade my current package to use their phone support services. Despite the fact that I was calling due to their poor customer service and lack of responsiveness, they told me they were unable to help me. So I had to go BACK on chat. (by the way, each time I reached out via chat I had to wait at least 20 minutes to be connected, and at least 5 minutes per response to hear back from them). I spent 95 minutes via chat with a representative only for him to tell me he couldn't figure it out and I had to be transferred to the Escalated Support team, who can only be communicated with via email. I've now been going back and forth with them for over a week and have yet to see the issue be resolved. Each time I receive an e-mail response, it's from a different person. Eventually I was told that the server issue had been resolved. However, my uptime monitoring (Jetpack) continued to detect repeated outages after that assurance. Despite more than a month of recurring downtime, I was never able to speak directly with a senior engineer by phone to review the issue in real time. As of the time of writing this review, I still have not received a definitive explanation for what caused the repeated outages. I have been in contact with them for OVER A MONTH without any real resolution. I was also told I would be receiving a partial refund for my subscription over a week and a half ago and have yet to see that in my account. I have never experienced a worse customer service experience ever. If you want hands on, responsive, thorough support, this is absolutely not the company for you. I am sure many people using Bluehost have businesses they are running, so they don't have hours spend via chat and email going back and forth receiving pointless emails that do not easily and quickly get to the root of the problem.

Website in Progress 🤞🤞🤞

The patient agent did everything she could to try to convince me to keep my account with Bluehost. I have no problem with Bluehost, except that I am having a hard time finishing my website using WordPress. I think I am too old for that system. The AI Builder will work best for me, but I couldn't afford it.

I had an issue with wanting to cancel…

I had an issue with wanting to cancel and the agent that helped me was GREAT! I expected roadblocks but there were none!

Great and clear instructions.

一如既往，Bluehost 可以解决...

一如既往，Bluehost 可以解决任何问题，我总是推荐 Bluehost 服务。我成为客户已超过 15 年

Bluehost值得升级成本！

我使用过 Bluehost 和其他托管网站/应用程序。 Bluehost 是迄今为止最好的主机，因为他们在 DNS、php、域名和网站问题方面拥有最好的 AI 和现场帮助。 我的网站建设并不容易，我需要的不仅仅是 Wix 所能做的。 Bluehost 将帮助我解决最棘手的问题，无论是因为我应该了解更多，还是因为我构建的网站类型。

Very reliable service

Very reliable service. Easy to use and also stop using it. Great

Customer Support is AMAZING

Customer Support is AMAZING! They solved a typo I had in my registered email and will grant me access back to my domain in just 24-48 hours. Please give Ms. Manasa a raise. Greeting from Mexico 🇲🇽❤️🌐

They make it difficult to cancel

all ways available and willing to stay with till its fixed

all ways available and willing to get in there with me and figure it out. there not always sure but they stay with it till its fixed. conveniently right there in chat.

Very helpful service

Very helpful service. I've been with Bluehost for many years, and they are always so helpful and go the extra mile to fix issues.

竭尽全力的客户服务

当谈到网站开发的技术知识时，我是一个菜鸟，但我喜欢不断尝试新东西。这位名叫 #Harshitha Shivamallappa 的客户代表对我的网站上线非常有帮助。他不仅解决了我的问题，而且在与他交流的过程中我学到了很多新东西。当我失去理智时，他对我非常耐心，因为这个领域不是我的专长。谢谢

My agent was great and was able to fix…

My agent was great and was able to fix my problems!

Agent provided a great

Agent provided a great, he did more than what I was expected.

Extremely amazing customer service

customer support was wonderful

customer support was wonderful. I did not get her name but she was very helpful. Support provided at 5:01 pm.

My agent

My agent, Mary was knowledgeable and courteous. My problem was solved in one interaction.

Very Professional & Helpful

Mrs. Tess was exceptionally helpful. She answered all of my questions comprehensively and resolved every issue during our initial contact. Her dedication and efficiency are greatly appreciated.