Customer support Rep
Customer support Rep - Owain - was very knowledgeable and more importantly Very Clear in explanations, plus very Patient, taking into account my level of IT-knowledge. I was Really Happy with his service!
About Bluehost
Data updated- Website
- www.bluehost.com
- Category
- Electronics & Technology
- Location
- United States · Jacksonville, FL
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 77% (30/39)
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Is Bluehost legit?
Bluehost (www.bluehost.com) has a 4.2 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
What people say
Customer support is brilliant
Customer support is brilliant. I had my issue resolved in one interruction and it took less than 30min
Outstanding Service
I had an outstanding experience working with Liz! She was amazingly attentive, patient, and truly knows her craft inside and out. I was impressed by how quickly she grasped what I was trying to communicate and immediately came back with effective, clear solutions. She addressed every single one of my issues without missing a beat. If you get the chance to work with Liz, you are in great hands—I highly recommend her!
This has to be the worst hosting…
This has to be the worst hosting company out there. I found out that their Cloudflare setup was actively blocking Google (and other) crawlers. They lied about it, I proved it. Asked them to disable it on a website. And then found the same problem on other websites and took them weeks to fix. It blocked traffic for months and did untold damage. No apologies. A couple months later I find out that the legacy plan I'm on was raised by 8x, from around $170 to renew to $1034. They refused to update my plan to a current plan. I bought a new plan and they locked the old websites so I couldn't migrate them. Just terrible customer service.
Reply from Bluehost2026-08-05
Hello, Thank you for taking the time to share your experience! It's unfortunate to hear your experience. I wanted to let you know that we reached out to you requesting a bit more information so we can locate your account and take a closer look at what's been happening. Once we have those details, we will ask our Escalations team to take a closer look at your account and assist however we can. Thank you for bringing this to our attention. We appreciate your time and look forward to hearing from you. Charlotte Customer Advocate at Bluehost
Very helpful staff member
The person I spoke with helped me identify my problem and correct it - including realizing that what I saw as something not working was a caching problem, resolved by logging out and logging back in again.
AI was a great start but my problem was…
AI was a great start but my problem was very difficult to explain. Person got to the root of the problem involving two hosting plans and moving a domain only
I noticed a transaction come out of my…
I noticed a transaction come out of my account where auto renew should have been removed and they person assisting me refunded me right away. Although stated i was within my refund window. Problem solved within about 8 minutes. Thank you for your help!
Tech support is great
Very helpful tech support whenever I need it. They always answer my questions and I know I'll be helped in a timely manner
Excellent Customer Service
The representative was very courteous and knowledgeable in helping to resolve my queries.
Immediate Resolution. Fabulous!
The issue was resolved in one chat session with a live agent. Could not have gone smoother.
The agent was knowledgeable
The agent was knowledgeable, compassion, understanding and very helpfull.
开始服务后几个月内无需支付电子邮件费用
2026 年 3 月启动网站，2026 年 6 月收取电子邮件服务费用。 没有订购，不需要，想要退款。 巨大的磨难。 我的信用卡公司解决了这个问题，但他们不应该这样做。 当续订临近时转移到另一个服务。 客户服务很糟糕。
别被骗了！
即使作为 Bluehost 托管的长期客户，每年我也必须花费至少一个小时的时间来质疑续订通知中的勒索性增长。 这次他们“哎呀”以错误的价格发送了账单，并且“哎呀”没有通知我电子邮件托管现在作为附加费用收费，而不是包含在其中。 他们的定价都不符合其网站上显示的任何价格。经过很长时间的聊天对话后，我错误报价的续订发票减少了 35% 以上！ 江湖骗子。检查您的续订人员！
令人厌恶的可悲态度和……
令人厌恶的可悲态度和解决问题的知识水平为零，误导性服务，令人沮丧的经历。
先生，我尝试用我的真实身份登录...
先生，我尝试使用真实密码登录，然后需要验证码，但我的电子邮件中没有收到任何代码，所以现在我如何打开我的帐户 检查了 Gmail 设置。没有被阻止的地址或过滤器。我正常收到其他电子邮件，但当我尝试登录时，验证码仍未发送。请验证验证码是否已发送到我的注册电子邮件地址，并将此问题上报给您的技术团队。如果可能，请提供替代验证方法或暂时禁用双因素验证。我的案件 ID 是 I-26285396。
聊天支持非常有帮助......
聊天支持对于指导客户和聪明人非常有帮助
被迫自动续订且不退款
不惜一切代价避免使用 Blue Host。他们强迫您自动续订，并且不遵守他们自己的退款政策。聊天支持非常差。 当您关闭自动续订时，它不会保存更改。服务非常差。尽管他们在续订日期之前收了钱，并且在续订开始之前提出了退款请求，但他们还是拒绝退款。他们只有在得知评论后才投降，即使如此，他们仍提供低于支付价格的退款
优质的服务
非常快速的响应和动手......
响应非常迅速，并在网站问题得到修复时随时向我通报情况。
知识渊博
知识渊博，非常乐于助人，并且渴望解决问题 - 而且解决速度也达到 100% 满意 - 也很快。