At Bolt Depot we don't believe in transferring you to a different department, making you wait for a manager, or having you jump through hoops to correct a problem.Each of our customer service representatives goes through extensive training on our entire fastener line as well as how to fix any problems you may have. All you need to do is call us toll free at 1-866-337-9888 and we will take care of everything. Our strong guarantee demands it.Just the way it should be.
Written by the business, not verified by us.
Is Bolt Depot legit?
Bolt Depot (www.boltdepot.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-09-06.
Made a mistake in an order after hours, and sent a message asking to cancel. Was done before I was out of bed on the next business day, and woke up to a friendly notification. That's great customer service, in addition to BD's comprehensive selection of bolts at excellent prices. If they don't have it, you'll probably need to make it yourself.
I've been using Bolt Depot for years, and I love their products! Their products are of good quality, and they have a great website to order from. I've also used their customer service phone lines and found their staff to be very knowledgeable and very customer-friendly! They also offer fast shipping. Keep up the great work!
Great service! Called customer service the day after I placed my online order and spoke to a real person right away. The represenative assured me that my order was going to be shipped out that same day. Whew! Thanks for the great service!
Always accurate order picking and on time delivery! I operate a small prototyping shop and trust these guys to get my stuff fast. Over the years they have not let me down. Great job!
If I could do no stars I would, I have not received my order
Reply from Bolt Depot2024-05-13
Stephen Buker,
I am sorry to hear that you have not received your package yet. It looks like the U.S. Postal Service is having issues delivering your package. If you ever have an issue with the delivery of a package please feel free to reach out to us. We are more than happy to send a replacement package out and take care of the investigation with USPS. I will contact you directly in regards to a replacement.
Thank you,
Jason Bourque
Bolt Depot Customer Service
Great selection, very good pricing, super fast shipping! No drama just a great experience!!
This was my second order with Bolt Depot and had another great experience! Highly recommended! A+++++
I was in need of 9/16" Grade 8 Bolts that were 4 1/2 inches. All I could find in 2 of my local box stores was even sizes, no 1/2 sizes of that size bolt. Bolt Depot had them in stock and shipped them quick. They show diagrams of the bolts which include shoulder size and thread length which was crucial to my installation. The price wasn't bad either.
Bolt Depot is great to deal with, they always get everything right and their service is extremely quick. I wouldn't purchase from anybody else, when I need something I always go right to Bolt Depot.
Bolt depot is the best to get your your hardware from
Bolt depot is the best to get your hardware from. I have been working on my 1924 REO Speedwagon for over a year now and have been ordering from these guys since. I am putting all stainless hardware back on it. Love all the info they have on their website. Shipping is reasonable and fast.
I’ve bought thousands of dollars in fasteners from Bolt Depot over the past few years. Until today I had never had an issue with a shipment. I received an empty damaged box that had clearly been re taped by USPS. I called and without hesitation they duplicated that box’s contents and sent me an overnight shipment tracking label. Hands down the best customer service I’ve ever experienced. Thank you Bolt Depot!
It is very nice to buy exactly what hardware you need, if you know what you need. I knew what size I needed, and it's per piece so you can just buy what you need or maybe 1 or 2 extra. Or you can always buy a box and store it! Very convenient. Stuff came quick, and saved me a 1 hour trip to Home Depot. Who has time for errands?