BookRenter

We apologize for the trouble you have experienced with your order. As stated in our product descriptions, supplemental materials (access codes, DVDs, workbooks) are not guaranteed for used textbooks or rentals. The reason we cannot guarantee supplements is because they are often designed for one-time use, and since the books offered are rentals it's possible a previous renter may have already used the supplement. We are also legally obligated to list the book title on our site as it is listed with the publisher. This means that, unfortunately, we cannot remove the supplement from the title just because it is not guaranteed to come with a rented book. We realize this can cause some confusion, so this is why we have indicated on all the book description pages on our site as well as in our Service Policy that we are not able to guarantee supplemental materials. If you elect to keep the textbook and purchase the supplement separately online or at your bookstore, it is still sometimes cheaper than purchasing the entire package brand new. If it is still within 21 days you're welcome to return the item for a full refund. If you need further assistance, please give us a call at 877-642-9313 or send us an email: https://bookrenter.zendesk.com/hc/en-us/requests/new Regards, BookRenter Customer Success Team

We apologize for the delay. If you still need assistance, please give us a call at 877-642-9313 or send us an email: https://bookrenter.zendesk.com/hc/en-us/requests/new Regards, BookRenter Customer Success Team