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Electronics & Technology

Boost Mobile

211 reviews

4.2211 reviews
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About Boost Mobile

Data updated
Website
www.boostmobile.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
211 reviews
Replies to negative
100% (34/34)
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Is Boost Mobile legit?

Boost Mobile (www.boostmobile.com) has a 4.2 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

S
STELLA · 1 review · Verified · Experienced 2026-08-07 ·

No problem at all no problem

K
Keith Lender · 8 reviews · Verified · Experienced 2026-07-15 ·

I tried to upgrade my phone and use…

I tried to upgrade my phone and use Affirm to pay which your site stated that I could. When I went to check out it stated it was cash only! What a waste of my time!

S
Sylvia Bates · 17 reviews · Verified · Experienced 2026-08-03 ·

Terrible

Terrible! They will go in your account in the wee morning hours and change your information in hopes you don't catch it, your plan, your device and everything!! Then when you try to switch, they will make it almost impossible to do so by having incorrect information on your account (like your account number) and will give you a bogus transfer pin! Don't use bogus BOOST!

Reply from Boost Mobile2026-08-07

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

M
MATTHEW · 2 reviews · Verified · Experienced 2026-08-07 ·

Best Store, Great employee!

Maria is always very helpful every time I visit this store. She always makes sure to resolve any issue I may be experiencing and does it with a smile always. She is the most knowledgeable person I have ever met from all the different cell phone stores and not only from Boost Mobile alone. Any carrier. I love this store and it's all because of Maria! I cannot say enough great things about her as a Boost Mobile representative and I truly hope she gets the credit she deserves.

T
Thomas A · 3 reviews · Verified · Experienced 2025-09-12 ·

It's been mainly a really good…

It's been mainly a really good experience. My only negative was when I went into a "challenging" service area, I lost connection, where previously one of the "big guys" were able to keep me connected. Same phone, same app, same weather and settings. It was frustrating as the tool I wanted to use was important to me at that moment.

J
Johnnie Baird · 3 reviews · Verified · Experienced 2026-08-07 ·

Setup autopay when account was opened…

Setup autopay when account was opened yearsago. It always works. Service is also excellent. I haven’t any idea what the date was. Ok. Now I have a complaint. Setting the date on this survey is troublesome.

P
Philip Thon · 2 reviews · Verified · Experienced 2026-03-10 ·

Good service; less money.

I switched to Boost about six months ago because my current service kept increasing its prices. Boost gave me the first three months for only $10 per month, and I'm now paying less than half of what I was paying to my old cellphone service. Transferring to Boost and keeping my phone number was quick and seamless.

G
GENE · 1 review · Verified · Experienced 2026-08-06 ·

Good friendly customer service

Great service. Took care of my problem and answered everything question I had

B
Bill Horton · 2 reviews · Verified · Experienced 2026-08-07 ·

Switched from another service

Switched from another service. We have found that the service is just as good as our former provider with less cost. Bravo!

M
MARGARET GUNN · 5 reviews · Verified · Experienced 2026-08-07 ·

Phone bill cheap

My phone is cheap with everything so hi I appreciate it

K
Kelvin · 1 review · Verified · Experienced 2026-08-07 ·

At Boost Mobile i get the same service…

At Boost Mobile i get the same service as other providers for an affordable price. Much Appreciated!!

G
Gary Romain · 3 reviews · Verified · Experienced 2026-08-06 ·

Unable to get pin to transfer coverage…

Unable to get pin to transfer coverage 8/6

Reply from Boost Mobile2026-08-07

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

M
Michelle · 16 reviews · Verified · Experienced 2026-08-07 ·

I love Boost Mobile I have been with…

I love Boost Mobile I have been with them for 10 years or more. They are a very good company they also help me and give good advice. I highly recommend this company. Thank you for your service and support.

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Unsatisfied Customer · 1 review · Verified · Experienced 2026-07-07 ·

Unclear pricing

I purchased the product that I wanted but I did not realize that I was being roped into a higher payment. I am looking for a new carrier.

Reply from Boost Mobile2026-08-07

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

K
KENNETH · 2 reviews · Verified · Experienced 2026-07-17 ·

It was the customer service Manager on…

It was the customer service Manager on Merryland Ave that made everything easier for paying my telephone bill and outmatic payment I give her an A+..

M
Michaele · 2 reviews · Verified · Experienced 2026-08-06 ·

Speed and ease of use.

C
CYNTHIA · 1 review · Verified · Experienced 2026-07-31 ·

Prices good

Prices good. Pumps onect o membersip pomptly. Dont have to pay through app. Sometine reciept dont print

T
THOMAS · 1 review · Verified · Experienced 2026-07-28 ·

Very easy to do

Very easy to do . Didnt have to leave home . That is very comvient

C
CAROL · 2 reviews · Verified · Experienced 2026-08-07 ·

Boost mobile is great I have had only…

Boost mobile is great I have had only two times I couldn’t get a connection. It is very easy to see your billing

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George & Naomi Hippeli · 2 reviews · Verified · Experienced 2026-08-07 ·

Great service

Great service, great price