Boost Mobile

amazing customer service

Activation

Activation Activation was pretty painless; however in 2 weeks lost internet connection twice for more than a day each time. Don't know right now what is causing this problem.

Friendly,informative

Friendly,informative, quick and easy

Boost mobile gets you what you need in minutes very satisfied.

Went oin myself and granddaughter needed a phone and the gentleman at the counter was very polite and helped us get what we needed and came out being very happy with our experience

They're very helpful and take …

They're very helpful and take their time and explain everything to you

Terrible customer service

My name is Aileen Pendleton and yesterday I called Boost Mobile, who I have as my cell phone carrier, to add data to my phone and they told me it'd be $10. I told him no problem I will take it, and they took it out of my bank account which I did not know because on the app it showed I still owed the $10 and that it had to be paid by August 5th. Since that's tomorrow I went ahead and paid it. I then looked on my bank's app to make sure it came out and that's where I saw they had already taken it out once and I didn't owe it. I called and spoke to a representative about getting the $10 refunded and she couldn't understand why I was saying that it was paid twice so I asked to speak to a supervisor, she told me okay a supervisor will be with me within 3 to 5 minutes. I took a photo of the screen to show that I sat on hold for 1 hour before I decided to hang up because no one came to the phone. Extremely extremely poor customer service and I have been with you guys I don't know 8 or 10 years. I am very very disappointed in your service.

Don't get this sevice, it's the worst!

Don't get this service it's the Worst! I saw an ad bring my device try their unlimited service $10 for 3mos if I don't like it cancel anytime & get a full refund. 7.30_ I order joined sitting in my car using walmart's wifi. I activated the sim card late I was only able to call/text no internet it's why joined, it's my only entertainment. I call for help they're closed, 2hrs still no internet I take out the sim install an eSim from Visable I really like how fast it loads. 8.1_call boost to cancel it was an hour to get a rep & explain why I'm canceling just so he can put me on hold to transfer me to verifications to explain again! She says in order to cancel I have to verify who I am, It asked questions from my past, I answer, she says sorry U failed since we can't verify it's acct U need to bring 2 types of IDs to a boost store so they can verify U own this acct, U want me to give U the address to a store near U? I ask why do got to go? Why wasnt this required before I buy service? Isn't more important to stop fraud before they steal ppls money to pay U? If it's fraud moneys taken back? What's the point after identity is stolen, it takes months to clear it up? She says sorry it the rules it's odd after our debate i was able to verify it's my acct so she can transfer me to cancelations, to wait 45min but i was able to hang up to get a call back. Rep calls I had to explain again he says lets run some tests to see if we can improve & I'll give a $5 credit for next month, I said fine I put the sim in my old phone, he says great I'll transfer U to tech help now before I can say no, he transferred me, hold time 55min I request call back. Rep calls i had to explain again she was so nice finally I had data so I said I'll keep it to compare & see how long I can use the service with no issues. Today is 8.4 it worked for a day then wouldn't connect at times, when it does it's so slow, I'm trying to use it now, it keeps flashing 'No internet connection' then it'll say 'you're back online' i hope I'm able to send this after all of this typing. I tried to cancel online earlier. It said my line will work til the end of the month. I asked when will my money be refunded it said there's no refunds,it's $10 be liars & keep it! I hope ppl read this & rethink using your service! Great it still says 'No Internet Connection' now I gotta find wifi just to send this! What a horrible company!

The helpful staff and the ease of…

The helpful staff and the ease of transferring to the network. As soon as my phone is paid off we plan to go strictly with boost mobile.

Okay

Over priced but good service

BOOST MOBILE IS EXCELLENT

This company has large coverage and more internet data , the price is affordable.

First of all I want to make it clear

First of all I want to make it clear, my problems have nothing to do with your associate in the store. Your associate that signed me up on the phone said free connection, $10 for first 3 months,, l could keep my phone. At least I kept my number everything else was lies. The phone I was given is terrible.

Everything about changing carriers was…

Everything about changing carriers was so easy. Thank you for the nice young man that came out to change me over to Boost. Everything so far has been great!

Quick and easy activation

The representative who helped me was courteous,friendly and knowledgeable. The monthly rate fit my budget and the sign up and activation was quick and easy.

Great experience

The representative was very knowledgeable, kind and helpful.

Arturo was an incredibly helpful and…

Arturo was an incredibly helpful and informed associate. He sold me exactly what I needed and I was set up in no time!

Seamless

Seamless. The gentleman I see at my local location has always been a huge help whenever I have gone on for anything.

Rock-It Boost

The clerk was polite, efficient, and nice. The new rate is very affordable. Boosts services offers a wonderful telecommunications service.

By far the best cell phone company

By far the best cell phone company, I've been with boost for years and never a complaint strongly recommended

Answer all my questions

Answer all my questions. Told me about all there plans. Didn't try to push a plane on me, they let me choose

Needed to transfer my number and would…

Needed to transfer my number and would not work so I tried to download a new raid and it didn't work either