Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
Written by the business, not verified by us.BuyBrakes.com (www.buybrakes.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 31% give 1 star; The business has replied to 38% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-31.
On a scale 1-10 for customer service I'm going 11. Adam Hume, you are top tier. Knowledgeable, understanding, easy to work with, and fast detailed responses. I was having trouble finding a brake kit that was perfect for my project. I'm so thankful for the help I received. What a great experience!
Worked with Adam to spec the perfect setup for my 2018 Tundra. He worked with me on multiple options, spending time to explain benefits of each one. This is my 3rd order with Buy Brakes and will not be my last. Thanks Adam!
My customer service rep today was John and he was absolutely phenomenal. I'm not easily sold on new products but John spent some series time with me today and sold me on EBC rotors and NRS brake pads. He was patient with all my questions and was able to educate me to a new level on all things rotors and pads. I can't remember the last time a customer service rep spent that much time with me to make sure I felt comfortable and educated on the product I was potentially going to purchase. I initially got off the phone with John but called back about 15 minutes later and told him he sold me on the recommended products and purchased them at that time. I would have never even thought about this brake and rotor option if it wasn't for John's valiant efforts and extremely professional customer service. I don't know who his supervisor is but this gentleman needs an immediate raise! I can't say thank you enough for all his assistance today but I hope he knows that he earned a customer for life!!!
UPDATED REVIEW: Purchased during Covid. Due to significant reduction in use of car, waited for need to install. I had hi hopes when they were put on but the rotors are awful! Worse than OEM. Warped in less that 5,000 miles of installation under normal driving conditions (I have never towed anything with my vehicle). The vibration is so severe, I cannot drive my car until I immediately replace these defective rotors and pads. Total waste of money buying the StopTech CryoStop Rotor and Sport Brake Pads for my 2013 LX570. JB, I appreciate you responding and you are correct about no prior records of complaints due to me waiting 4 years to install. They seemed great until about 1000 miles ago when shimmy started. Shimmy has turned into a full on violent car vibration when applying brakes at 55 mph on gradual slope.
Jason, JB here at Buybrakes.com responding to your review. I see that you purchased your Cryo slotted rotors from us back in August of 2020 on order 943347. Why would you say that 4+ years later? We have no record of any issues you've put forward on complaints. Following up based on your additional detail: Just a note based on experience from from communicating with hundreds of other Tundra owners and LX570 owners which use the exact same rotor part numbers: Tundra/LX570 brake rotors are subjected to abnormally high levels of heat due to their small size relative to the thermal heat load they have to try and absorb and dissipate. The fact that the size of the factory rotors from the factory are too small doesn't help matters at all. The thermal load those OE sized rotors have to deal with under anything other than straight line commuting seem to be too much. We know, as we get the complaint calls about the factory rotors all the time. We have also found that over time, most any brand of brake rotor, even the aftermarket ones by TRD, EBC, Stoptech, Raybestos etc. cannot get passed the issue of the rotors being too small thereby being overwhelmed with heat generated while trying to stop the truck repeatedly over time. This high heat issue causes brake pad transfer and leaves the rotors splotchy with pad material that has transferred leading to pulsations in the brake pedal. The only true solution is oversized brake rotors and calipers which about $1900 to $2400 for a complete front big brake kit replacement kit. Forum conversations regarding the subject, worth a read at https://www.tundrasolutions.com/threads/warped-rotors.90619/
Finally got a return authorization they want a 20% restocking charge. Are you kidding me? … in a day of overnight parts and lots of competition, this seem excessive. Like the company and the quality products but $50.00 for a mistaken order is punitive. This policy does not make me want to order again. What is fair? More than one order returned per year should be penalized.
They suck overall, the return policy is horrible and their equipment is cheap, highly don’t recommend, the price is suspicious and should have went else where. You will regret your decision on this place
I spoke with John from BuyBrakes to help me select brakes for my 2019 Mercedes Sprinter Van. John was not simply a customer service person, he was a person that knew brakes, and that’s the kind of people I like to do business with. He was helpful, knowledgeable, and friendly. My experience with John and BuyBrakes will keep me as a lifelong customer. Great job!
John was very knowledgeable and helpful. He really knows his stuff about brakes. Hey listen and took the time to make sure the order was correct. Will use this company again when I need automotive brakes.
John was very helpful in finding me the correct parts. Matter of fact, I went to the original vendor band they couldn’t answer any of my questions. John was my last hope. He knew his information and was meticulous to the point. Great service.
John was amazing!! Fantastic at his job and went the extra mile to answer my questions!
First, my order was delayed to "make sure I get the right parts". Then upon arrival, the rotors were the wrong sizes. They said I would have to pay before I receive a new set or wait until they can get the ones they sent back, and then they will begin the replacement process. Poor customer service would never recommend using them as they will send the wrong parts after "verifying model and parts". Then inconvenience the customer even more. Sad they are this way.
John has been a great help. I will definitely shop here again. Great communication and service.
John gave me the best service
Great people really helpful and get you the right stuff!!!
John was great. He provided honest information and knows everything about brakes. Extremely professional. Thanks for your help John.
Decided to go with buybrakes.com and gave them a call connected with John had a very in depth conversation about rotors and brakes for my Stinger. John was just the man to talk to he was very knowledgeable and I got exactly what I wanted with amazing speedy shipping definitely would buy from them again. haven't installed them yet I'll update this review when I do.
John was very knowledgeable and made the process very quick and painless.
Had a problem finding a special rotor for my vehicle and called this company and Mr John Butler went above and beyond looking for exactly what I needed. 10/10 recommended again
Not a good company. You should avoid as they do not honor their "best price guarantee"
"Best Price Guarantee" means we will be price competitive with other authorized dealers of that brand. We don't compete against rogue sellers on Amazon, Ebay etc that do not accept customer phone calls. Also, if the price you're being offered is below cost, we'll pass on the sale. We're Veteran owned and we've got a legit company representing brands that often require us to sell at what is called MAP pricing. Call me direct, I'm always happy to have a discussion about products that customers purchase that don't meet their expectations. Founder, BuyBrakes.com John Butler 888-257-7149
If I could this company would receive -10 stars. I order rotors for my car in 9/2023 and I did not receive them until 2/2024. This is ridiculous and then to top it off I received the wrong order and when I contacted the company for a discount they told me they were unable to give anymore of discount than they already did when I purchased the rotors. I will be contacted BBB regarding this issue as you will notice on their website when you go to order the products will say in stock and then when you hit the purchase button it changes and their excuse is the products come from the manufacturer directly so it's not their issue. Never again will I use this business and I will be telling all my friends and family as well.
There is no record of the last name Deniece in our customer records. I need your order number and/or last name so I can dig into this. Call me direct, I'm always happy to have a discussion about products that customers purchase that don't meet their expectations. Founder, BuyBrakes.com John Butler 888-257-7149
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