Shipped the wrong part but charged the…
Shipped the wrong part but charged the restocking fee and return shipping. Save your time don't deal with this sellers
About BuyBrakes.com
Data updated- Website
- www.buybrakes.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 7 reviews
- Replies to negative
- 38% (12/32)
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About this business
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
Written by the business, not verified by us.Is BuyBrakes.com legit?
BuyBrakes.com (www.buybrakes.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 31% give 1 star; The business has replied to 38% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
buybrakes.com is the company to go to. Period.
Have bought from Buy Brakes in the past. The first time around was very unpleasant NO fault of buybrakes.com. They however, took extraordinary measures to correct the issue created by a third party vendor. Adam Hume is just an old school representative that makes absolutely sure you are taken care of regardless. Always responds without hesitation. Hard to find customer service this refined these days. Bought a stop tech bbk for my sons s65 m3 and now the Bilstein b6 damptronic. Money well spent with an absolutely outstanding representative, Adam Hume, and company. I see great things in the future for buybrakes.com.
Very quick
Very quick , good comunications.
Perfect
Shipping was quick, price was good. Everything came in perfect condition. I have no complaints. Nice to know they aren’t a fake company lol
Outstanding service by Adam
Outstanding service by Adam. Every time I texted him he texted me back right away. Very knowledgeable and friendly.
Adam helped me to get the right brakes…
Adam helped me to get the right brakes for my Tesla. Warped 2 different pairs before until i got Girodisc, super happy now
I ordered my brake calipers for a 02…
I ordered my brake calipers for a 02 jeep grand cherokee on a Thursday. I call them on the following week to see why I haven't gotten them on the day after of the supposed e.t.a date. The woman tells me that the eta isn't the estimated time of arrival. I had to remind her that's what eta stood for but she still argued. Days later finally get my calipers and it was missing 2 of the anti vibration pins that hold the pads in place. I asked for the hardware to be shipped and the woman got pissed that I refused to take pictures of the boxes that they were shipped in and the contents of the box. I was like really it's 5 bucks worth of bent aluminum. Just send me my effin hardware. Still haven't seen it to this day. Don't buy from these guys. Unless you like a hassled confrontation every time you call.
Was a great experience big break lines…
Was a great experience big break lines customer service, helped me find the right towing setup for our toyota sienna highly rated. Will buy more in the future!
Dealing with buybrakes.com was…
Dealing with buybrakes.com was fantastic. They got me exactly what I needed. They're very knowledgeable and talked to me about the different options available. They recommended that NRS brake pads which do a great job with low dust. I'll be going through brakes.com for all my cars brake needs.
Called support to change an order
Called support to change an order and see when the parts would be delivered. John was very helpful and even had some personal experience with modifying cars with parts like upgraded brakes. Very thankful for the help.
Don’t buy
Don’t buy. They flat out lie good luck trying to return what you ordered.
Reply from BuyBrakes.com2022-06-22
If you've had your order less than 30 days and you haven't installed it on your vehicle, there is a high likely hood you'd be eligible for a refund. I'd suggest you ring me directly. You, can call me directly anytime during business hours, always happy to have further discussions to improve and be of help. Founder, BuyBrakes.com John Butler 888-257-7149
Terrible Customer Service and Company
I ordered two sets of brake pads over a month ago. After 2 weeks with still no shipping email, I called customer service to which Rose answered. She told me that buybrakes did not have their inventory updated whenever I ordered, so the brakes I ordered weren't coming. She told me she would send an email with a few options of what I could do next. Never got that email. After another week of waiting I decided I wanted to refund the order, and take my business elsewhere. After calling and *trying* to cancel my order, it seems that Rose wants to be of no help and has yet to send me a confirmation of my cancelation. Take your money elsewhere and save yourself time. BuyBrakes gets 0 stars from me. If you read other reviews, it seems that buybrakes LIKES to do this to other customers. Beware, and don't shop buybrakes.com. The company has made ZERO effort to fix THEIR mistake.
Reply from BuyBrakes.com2022-06-15
Cade, Stock on this item was dependent on the manufacturer StopTech who has been suffering through supply chain issues for way too many months now combined with their recent decision to move shipping warehouses which further compounded the problem. In any event, that supply issue combined with our staff shortages here internally created the wait/delay you dealt with. My apologies. We have yet to master the new world where our supply chain cannot be depended on. To counter it, we are increasing stock levels which will certainly help. In any event, refunds are always available (we have issued yours today) for those who can't endure the wait for their specific parts ordered or we can help find an alternative. Again, my personal apologies for your experience. You, can call me anytime, always happy to have further discussions to improve and be of help. Founder, BuyBrakes.com John Butler 888-257-7149
Hawk Performance brake pads…
Bought the Hawk Performance brake pads for my 2015 Corvette Z51 and am very pleased with pricing and expedient shipping. Had a minor issue with one of the pads and the company made it right without hesitation. Awesome products, awesome people, awesome internet experience.
Excellent customer service.lled and got John on extension 459…
I called and got John on extension 459 and he is the epitome of what customer service is supposed to be. Your company did an excellent job when they hired him. I told him I wanted to contact your company and leave a review of how professional, polite and helpful he was. When you let him know tell him Tammie Mason told him she was going to let you know and I kept my word. I will definitely call back and use your company, the number is going in my phone. Thank you for hiring John.
So I order front ebc yellow brake pads…
So I order front ebc yellow brake pads for My daughters 2005 nissan maxima . They arrived Wednesday and when we open the box they were rear brake pads instead!!!! Called customer service and got no where with them, seems like customer service is in a different country.. They want to receive the wrong brake pads first before they will send out the front brake pads, and they want me to pay for the return shipping crazy!!! They screwed up not me and now I have to wait multiple days before she can used her car !!! This is unbelievable..
Reply from BuyBrakes.com2022-04-15
When you go to BuyBrakes.com and put in 2005 Nissan Maxima, then use the year, make, model tool to shop for EBC Yellow pads, you will end up here.... https://www.buybrakes.com/2005-nissan-maxima/brake-pads/ebc-yellowstuff-street-and-track-brake-pads That guides you to part numbers DP41659R for the front and DP41666R for the rear. On you order, you bought a completely different part number: DP41955R, so it makes sense it doesn't fit your vehicle. I'm happy to jump in and help, call me anytime before 5pm PST, I'm always happy to have discussions to improve the experience. We'd like to help fix the issue you've encountered by ordering the incorrect part and ultimately have you revise this review. Call me directly. Founder, BuyBrakes.com John Butler 888-257-7149
money thrown away
After 2 months of use, the car shakes during braking. Bad quality brake pads and rotors.
Reply from BuyBrakes.com2022-04-12
Sounds to me like we need to go deeper and find out more detail regarding the vehicle, the use case (how it's driven) and which brand and version you chose. In the world of brakes, there is good, better, best and great, great and greatest in regards to quality. So, let's have a phone conversation to find out what you purchased and the next step to resolving any issues. Our clients can always ring me direct at 888-257-7149 and ask for John, I'm the Founder of the company and will always jump in to help.
Never dealt with a car parts website…
Never dealt with a car parts website where you need the "measure" when you have already entered your vehicle info to find compatable parts. I sent back the rotors that weren't the correct size for $76 freight 2 wks ago and still habent been refunded any of the amt I spent. So $109 spent...still need brakes for my car...buybrakes.com is not helpful or willing to make anything right with me. Do not recommend
Honda S2000 BBK!!!
Just received/installed/bed-in a BBK for my Honda S2000. Adam is awesome, he listened, offered options, low pressure. Kit took just under four months with current world situation I’m happy to have received them at all. I just bed them in on the way to work and holy carp, triggered ABS, seat belt locked, and I was smiling ear to ear. In short, just do it! Thanks again Adam
Excellent Customer Service
Ordered brakes for multiple cars. Very fast shipping. One set of brakes did not fit. Checked the website along with the manufacturer’s website and both showed it was the correct brakes for the car. Called BuyBrakes and the associate helped find a different manufacturer brake pads that would fit the car. He placed an order for the replacement pads at no charge to make it right. It is nice to do business with an honest company who does care about their customers.
Best shoping expereance in a long time!!
I dealt with Adam who bent over backwards to verify fitment and delivery time for the big brake kit I wanted, he even finished the sale on his day off!! And then to top it all off they beat everyones price for this kit. It was so nice to experience good old customer service. Thanks Buy Brakes.com and Adam. Jeff
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